TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from I love Turbo tax I can do it from home with pro. Great customer service from your rep with excellent skills.
Date published: 2021-02-28
Rated 5 out of 5 by from Excellent UI and User Friendly Software I used Turbo Tax this year to file my taxes and it was extremely user friendly and had answers to any type of questions that could arise while filing one's taxes. Their calculations of refunds was accurate and quick and made me finish filing in a day.
Date published: 2021-02-28
Rated 3 out of 5 by from Deluxe not worth it I have used Turbo Tax for years with no problems and I have felt like they honestly offered help for those of us trying to file our own taxes. This year was all about the UPGRADE, I upgraded to the Deluxe, asked for help and none was offered. It said that my question was viewed but it was never answered. I am disappointed.
Date published: 2021-02-28
Rated 1 out of 5 by from "KEEP TRACK OF YOUR REFUND!" What refund? Filed with Turbo last year and received a refund. I was happy. This year I OWE money. I could not figure out why. Eventually I gave up and just filed, I couldn't take the stress. But what REALLY bothered me was how Turbo kept egging me on with emails saying "hurry up get your refund!" Even up until the end when I clearly OWED money, it still said: "keep track of your refund!" I find that insulting. I am angry that I owe money when SO many taxes are taken out of my paycheck throughout the year. And it just added insult to injury to have Turbo not acknowledge this sad moment when the state AND Turbo take money from my funds. All they kept saying was "REFUND!" Well, for us unfortunate souls, there IS NO REFUND!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-28
Rated 5 out of 5 by from turbo tax is easy very easy for federal and state insigne entry. focus on different all options of tax returns
Date published: 2021-02-28
Rated 5 out of 5 by from Superb I love Turbo Tax. It allows me to chose my price for what I need. It is so easy! It literally walks you through the entire process. It lets you know what to expect before you move on, so you are completely confident that everything has been covered. I love that it does a final review at the end before you finish.
Date published: 2021-02-28
Rated 5 out of 5 by from Happy with Turbo Tax Using Turbo Tax was fast and easy. I would recommend it to anyone else considering doing their taxes on their own.
Date published: 2021-02-28
Rated 5 out of 5 by from Thanks Turbo Tax Always a reasonable and smooth process. I have been a customer for many years now.
Date published: 2021-02-28
Rated 4 out of 5 by from TurboTax you're the best!!! They were so helpful, and simple and got me my money!!! Just want to say I appreciate y'all a lot....
Date published: 2021-02-28
Rated 1 out of 5 by from Junk Bad experience.....asking for return for a spouse that file jointly. $40 return turned into $80 by paying with our return. Will never use turbo tax again. U owe me $40!!!!!!!!!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 7431
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I love Turbo tax I can do it from home with pro. Great customer service from your rep with excellent skills.
Date published: 2021-02-28
Rated 5 out of 5 by from Excellent UI and User Friendly Software I used Turbo Tax this year to file my taxes and it was extremely user friendly and had answers to any type of questions that could arise while filing one's taxes. Their calculations of refunds was accurate and quick and made me finish filing in a day.
Date published: 2021-02-28
Rated 3 out of 5 by from Deluxe not worth it I have used Turbo Tax for years with no problems and I have felt like they honestly offered help for those of us trying to file our own taxes. This year was all about the UPGRADE, I upgraded to the Deluxe, asked for help and none was offered. It said that my question was viewed but it was never answered. I am disappointed.
Date published: 2021-02-28
Rated 1 out of 5 by from "KEEP TRACK OF YOUR REFUND!" What refund? Filed with Turbo last year and received a refund. I was happy. This year I OWE money. I could not figure out why. Eventually I gave up and just filed, I couldn't take the stress. But what REALLY bothered me was how Turbo kept egging me on with emails saying "hurry up get your refund!" Even up until the end when I clearly OWED money, it still said: "keep track of your refund!" I find that insulting. I am angry that I owe money when SO many taxes are taken out of my paycheck throughout the year. And it just added insult to injury to have Turbo not acknowledge this sad moment when the state AND Turbo take money from my funds. All they kept saying was "REFUND!" Well, for us unfortunate souls, there IS NO REFUND!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-28
Rated 5 out of 5 by from turbo tax is easy very easy for federal and state insigne entry. focus on different all options of tax returns
Date published: 2021-02-28
Rated 5 out of 5 by from Superb I love Turbo Tax. It allows me to chose my price for what I need. It is so easy! It literally walks you through the entire process. It lets you know what to expect before you move on, so you are completely confident that everything has been covered. I love that it does a final review at the end before you finish.
Date published: 2021-02-28
Rated 5 out of 5 by from Happy with Turbo Tax Using Turbo Tax was fast and easy. I would recommend it to anyone else considering doing their taxes on their own.
Date published: 2021-02-28
Rated 5 out of 5 by from Thanks Turbo Tax Always a reasonable and smooth process. I have been a customer for many years now.
Date published: 2021-02-28
Rated 4 out of 5 by from TurboTax you're the best!!! They were so helpful, and simple and got me my money!!! Just want to say I appreciate y'all a lot....
Date published: 2021-02-28
Rated 1 out of 5 by from Junk Bad experience.....asking for return for a spouse that file jointly. $40 return turned into $80 by paying with our return. Will never use turbo tax again. U owe me $40!!!!!!!!!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 7431