TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from Worth the money, but could do better This was my first time preparing taxes with a software. The overall experience was ok, and it's great that TurboTax has integrated the functionality of importing tax documents from banks and brokers. It also supports importing W-2 for some companies. However, there were 2 major bugs that I encountered during the process, and I wasted significant amount of time on them. First, I jumped into Federal Taxes section without filing in Personal Information, and TurboTax ended up giving me $0 for my federal return, which is certainly abnormal. I wasn't able to find any errors in the information I put in, so I tried filling in the Personal Information section, and the software did provide me with a much more reasonable number for federal return after that. I think there should be a relevant warning or error message that reminds the user to fill in their Personal Section. Only showing $0 doesn't help the user locate the problem. Second, I somehow ended up filling in my personal information in both the federal worksheet and state worksheet, which TurboTax complained about. The system did remind me about it with correct instructions to remove the redundant information, but the guided correcting process DOESN'T WORK AT ALL. I got stuck in an infinite loop and couldn't proceed to e-filing. The solution was found from a community post - I had to click Forms to view the forms and manually clear the unwanted information from the state worksheet.
Date published: 2022-02-25
Rated 4 out of 5 by from TurboTax is great and easy. It was great and easy a little different than last year's but I got through it thank you TurboTax.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo Tax Turbo Tax is very easy to use and takes just a little time to file
Date published: 2022-02-25
Rated 5 out of 5 by from turbo tax is awsome turbo tax is great i use them every year and its great i recommend the service to every one
Date published: 2022-02-25
Rated 5 out of 5 by from Breath and Taxes This was a complicated year financially, but filing with TurboTax made it a breeze. Excellent information and guidance provided for a great experience.
Date published: 2022-02-25
Rated 1 out of 5 by from Once again they made it easy for me Fantastic and fast ...... Definitely use them next year and probably be here after that thank you for all the help
Date published: 2022-02-25
Rated 5 out of 5 by from Easy and accurate This is like year 20 of filing with TT love it planning on doing this another 20
Date published: 2022-02-25
Rated 4 out of 5 by from I could’ve done it without Turbo Tax help I’m so great full for all the support your com has given me. I never In my 62 years filed by self. Venetia help me so much as well as the other Representative after her. To both ladies I thank you
Date published: 2022-02-25
Rated 4 out of 5 by from Best price hands down Easier to use the second time filing with them amazed at ease with which I filed my taxes
Date published: 2022-02-25
Rated 5 out of 5 by from turbo tax love how easy it was to navigate .. and imputing this information
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7430
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Worth the money, but could do better This was my first time preparing taxes with a software. The overall experience was ok, and it's great that TurboTax has integrated the functionality of importing tax documents from banks and brokers. It also supports importing W-2 for some companies. However, there were 2 major bugs that I encountered during the process, and I wasted significant amount of time on them. First, I jumped into Federal Taxes section without filing in Personal Information, and TurboTax ended up giving me $0 for my federal return, which is certainly abnormal. I wasn't able to find any errors in the information I put in, so I tried filling in the Personal Information section, and the software did provide me with a much more reasonable number for federal return after that. I think there should be a relevant warning or error message that reminds the user to fill in their Personal Section. Only showing $0 doesn't help the user locate the problem. Second, I somehow ended up filling in my personal information in both the federal worksheet and state worksheet, which TurboTax complained about. The system did remind me about it with correct instructions to remove the redundant information, but the guided correcting process DOESN'T WORK AT ALL. I got stuck in an infinite loop and couldn't proceed to e-filing. The solution was found from a community post - I had to click Forms to view the forms and manually clear the unwanted information from the state worksheet.
Date published: 2022-02-25
Rated 4 out of 5 by from TurboTax is great and easy. It was great and easy a little different than last year's but I got through it thank you TurboTax.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo Tax Turbo Tax is very easy to use and takes just a little time to file
Date published: 2022-02-25
Rated 5 out of 5 by from turbo tax is awsome turbo tax is great i use them every year and its great i recommend the service to every one
Date published: 2022-02-25
Rated 5 out of 5 by from Breath and Taxes This was a complicated year financially, but filing with TurboTax made it a breeze. Excellent information and guidance provided for a great experience.
Date published: 2022-02-25
Rated 1 out of 5 by from Once again they made it easy for me Fantastic and fast ...... Definitely use them next year and probably be here after that thank you for all the help
Date published: 2022-02-25
Rated 5 out of 5 by from Easy and accurate This is like year 20 of filing with TT love it planning on doing this another 20
Date published: 2022-02-25
Rated 4 out of 5 by from I could’ve done it without Turbo Tax help I’m so great full for all the support your com has given me. I never In my 62 years filed by self. Venetia help me so much as well as the other Representative after her. To both ladies I thank you
Date published: 2022-02-25
Rated 4 out of 5 by from Best price hands down Easier to use the second time filing with them amazed at ease with which I filed my taxes
Date published: 2022-02-25
Rated 5 out of 5 by from turbo tax love how easy it was to navigate .. and imputing this information
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7430