TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Turbo Tax charged me for my state return I don't understand why TurboTax said I get one free state return and then was charged $20 for it.
Date published: 2022-04-04
Rated 5 out of 5 by from I Love Turbo Tax I have filed my taxes via Turbo Tax for many years, but this year I got overwhelmed by some of my investment accounts so I had an expert do them. Smooth, and I will probably always use this user friendly service.
Date published: 2022-04-04
Rated 1 out of 5 by from TuboTax cost me a day I have used TurboTax for over six years. This year was the most challenging experience I have EVER had. I spent my ENTIRE Sunday trying to complete my return, starting with a 90 minute segment on the phone with tech support. My family and I (3 of us), have chipped in to buy the Deluxe Edition every year. The first family member to use it had some challenges, but was able to complete their taxes. When I signed in, it apparently CANCELED the license code. Tech support then "clarified" that I SHOULD HAVE signed in with my Daughter-in-law's user name and password in order to download it to my computer! WHAT? Isn't that a security no no? Apparently not. TurboTax is SO concerned that the five uses might get used, that they made it impossible for multiple family members from using the disk without pretending to be someone else! The tech (who was very nice and helpful) explained that this is clearly defined in the disclosure (which no one reads). I'd love to see how it is worded! Telling people that the first license user must surrender their privacy in order for others to use the disk! Also, your website is not that easy to navigate! Please make FINDING your completed Tax File easier. I had to print my State Payment Voucher and it was NOT easy to find my file to do so. The process of completing the forms was, as usual, quite logical and easy to follow. Your prep guidelines are well thought out and make sense. It is one of the reasons I have used TurboTax for years. But, starting last year, the download process has become challenging and downright annoying! I was, at first, told that I'd have to buy another disk now that the number was "canceled". I am thankful that the tech stuck with it and got a supervisor involved. Otherwise, it would have ended my association with TurboTax going forward.
Date published: 2022-04-04
Rated 5 out of 5 by from Thank you for good job! Process was convenient and fast. Very good software.
Date published: 2022-04-04
Rated 2 out of 5 by from You missed an important step I have an assigned IP Pin and your forms have not allowed me the opportunity to ENTER that IP Pin and now my return is getting rejected. I tried to resubmit - assuming I would have 2nd chance to enter this assigned IP Pin but I did not see that option.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo tax is the one to choose Turbo tax was so easy to use. Their online agents were so helpful and there for me. I actually will use this wonderful tool Turbo tax app next year to configure my taxes!!!
Date published: 2022-04-04
Rated 3 out of 5 by from TurboTax okay The software was eventually updated well into 2022 and able to support doing my taxes in California
Date published: 2022-04-04
Rated 5 out of 5 by from TURBO TAX AS USUAL NEVER REALLY FREE NOW THEY WANT MORE CHARATERS
Date published: 2022-04-04
Rated 5 out of 5 by from Great, and simple to use! Not super thrilled about only making you pay after doing all the work, but otherwise good option for filing simple tax returns.
Date published: 2022-04-04
Rated 5 out of 5 by from Full service is the way! Super happy with the full service vs me doing my owm taxes. Extra assurance everything will be done correctly.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 7430
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax charged me for my state return I don't understand why TurboTax said I get one free state return and then was charged $20 for it.
Date published: 2022-04-04
Rated 5 out of 5 by from I Love Turbo Tax I have filed my taxes via Turbo Tax for many years, but this year I got overwhelmed by some of my investment accounts so I had an expert do them. Smooth, and I will probably always use this user friendly service.
Date published: 2022-04-04
Rated 1 out of 5 by from TuboTax cost me a day I have used TurboTax for over six years. This year was the most challenging experience I have EVER had. I spent my ENTIRE Sunday trying to complete my return, starting with a 90 minute segment on the phone with tech support. My family and I (3 of us), have chipped in to buy the Deluxe Edition every year. The first family member to use it had some challenges, but was able to complete their taxes. When I signed in, it apparently CANCELED the license code. Tech support then "clarified" that I SHOULD HAVE signed in with my Daughter-in-law's user name and password in order to download it to my computer! WHAT? Isn't that a security no no? Apparently not. TurboTax is SO concerned that the five uses might get used, that they made it impossible for multiple family members from using the disk without pretending to be someone else! The tech (who was very nice and helpful) explained that this is clearly defined in the disclosure (which no one reads). I'd love to see how it is worded! Telling people that the first license user must surrender their privacy in order for others to use the disk! Also, your website is not that easy to navigate! Please make FINDING your completed Tax File easier. I had to print my State Payment Voucher and it was NOT easy to find my file to do so. The process of completing the forms was, as usual, quite logical and easy to follow. Your prep guidelines are well thought out and make sense. It is one of the reasons I have used TurboTax for years. But, starting last year, the download process has become challenging and downright annoying! I was, at first, told that I'd have to buy another disk now that the number was "canceled". I am thankful that the tech stuck with it and got a supervisor involved. Otherwise, it would have ended my association with TurboTax going forward.
Date published: 2022-04-04
Rated 5 out of 5 by from Thank you for good job! Process was convenient and fast. Very good software.
Date published: 2022-04-04
Rated 2 out of 5 by from You missed an important step I have an assigned IP Pin and your forms have not allowed me the opportunity to ENTER that IP Pin and now my return is getting rejected. I tried to resubmit - assuming I would have 2nd chance to enter this assigned IP Pin but I did not see that option.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo tax is the one to choose Turbo tax was so easy to use. Their online agents were so helpful and there for me. I actually will use this wonderful tool Turbo tax app next year to configure my taxes!!!
Date published: 2022-04-04
Rated 3 out of 5 by from TurboTax okay The software was eventually updated well into 2022 and able to support doing my taxes in California
Date published: 2022-04-04
Rated 5 out of 5 by from TURBO TAX AS USUAL NEVER REALLY FREE NOW THEY WANT MORE CHARATERS
Date published: 2022-04-04
Rated 5 out of 5 by from Great, and simple to use! Not super thrilled about only making you pay after doing all the work, but otherwise good option for filing simple tax returns.
Date published: 2022-04-04
Rated 5 out of 5 by from Full service is the way! Super happy with the full service vs me doing my owm taxes. Extra assurance everything will be done correctly.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 7430