TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Not Worth It I had a question about my return, so I signed up for TurboTax Live Assisted Premium. The first individual I interacted with was unable to answer my question, so they told me to request help from one of TurboTax's CPAs. The second person I interacted with treated me poorly and did not directly address my question. I had to repeat my question several times. I did not end up getting a satisfying answer. Instead, I had to Google it and do some internet sleuthing on my own to find a real answer. As for the the rest of the TurboTax experience, I find it to be overpriced. The user interface isn't very smooth. You have to click through about a billion pages to accomplish anything, which is far from ideal if your internet connection isn't lightning fast. Plus, calculations are not thoroughly explained. I suspect I'll be looking for a different product to help me file my taxes in the future.
Date published: 2023-03-06
Rated 2 out of 5 by from Too expensive The amount I paid you to file my taxes ate half of my refund. Unless this changes I will never file with turbotax again.
Date published: 2023-03-06
Rated 5 out of 5 by from Easy to use and love the help The user interface is a little more image saturated than I like but it did not distract from updating all of my tax information. I do think that discounts should be given for next year to those who do reviews.
Date published: 2023-03-06
Rated 5 out of 5 by from Make your tax year easy Easy to understand, easy to follow instructions, a great way to simplify your tax year.
Date published: 2023-03-06
Rated 5 out of 5 by from EASY USE EASY REFUND Easy to use. Great directions, cost is efficient for all.
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax really is great but I'm doing this review so it will stop asking me.
Date published: 2023-03-06
Rated 1 out of 5 by from Again, TurboTax complicates the process There was a bug saying one value was higher than it should have been (bad rounding), one question was conflicting within itself, and many questions are confusing. I would like to see a comparison to how a answered, and values I put in at the same time as I answer the question, not afterwards. I could save a lot of time if it was set up like this. Once again, TurboTax complicates the process. Make it easier.
Date published: 2023-03-06
Rated 5 out of 5 by from Quick and easy Inexpensive Turbo Tax is always my go to because of the efficiency and inexpensiveness.
Date published: 2023-03-06
Rated 2 out of 5 by from Turbo Tax Turbo Tax is easy to use once it is downloaded onto the computer. Instructions to download Turbo Tax onto computer are incorrect in the 2022 Deluxe version. It took two people and way more time than it should have to download the product. Please correct installation instructions for 2023 Tax year. Unable to find where to enter license code to download product. Please put in the correct web address and a simple prompt to enter code and to sign in. Way too complex for someone just trying to get their taxes done.
Date published: 2023-03-06
Rated 1 out of 5 by from Way too expensive for the service The only reason I use TurboTax is the ability to port info from last year’s return, but at over $300 to do federal and state taxes, there are way too many actually free sites to use that I’d rather use one of those and deal with the hassle of typing in my info than spend $300 for you to do it.
Date published: 2023-03-06
All TurboTax® Offerings Reviews - Page 7428
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Not Worth It I had a question about my return, so I signed up for TurboTax Live Assisted Premium. The first individual I interacted with was unable to answer my question, so they told me to request help from one of TurboTax's CPAs. The second person I interacted with treated me poorly and did not directly address my question. I had to repeat my question several times. I did not end up getting a satisfying answer. Instead, I had to Google it and do some internet sleuthing on my own to find a real answer. As for the the rest of the TurboTax experience, I find it to be overpriced. The user interface isn't very smooth. You have to click through about a billion pages to accomplish anything, which is far from ideal if your internet connection isn't lightning fast. Plus, calculations are not thoroughly explained. I suspect I'll be looking for a different product to help me file my taxes in the future.
Date published: 2023-03-06
Rated 2 out of 5 by from Too expensive The amount I paid you to file my taxes ate half of my refund. Unless this changes I will never file with turbotax again.
Date published: 2023-03-06
Rated 5 out of 5 by from Easy to use and love the help The user interface is a little more image saturated than I like but it did not distract from updating all of my tax information. I do think that discounts should be given for next year to those who do reviews.
Date published: 2023-03-06
Rated 5 out of 5 by from Make your tax year easy Easy to understand, easy to follow instructions, a great way to simplify your tax year.
Date published: 2023-03-06
Rated 5 out of 5 by from EASY USE EASY REFUND Easy to use. Great directions, cost is efficient for all.
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax really is great but I'm doing this review so it will stop asking me.
Date published: 2023-03-06
Rated 1 out of 5 by from Again, TurboTax complicates the process There was a bug saying one value was higher than it should have been (bad rounding), one question was conflicting within itself, and many questions are confusing. I would like to see a comparison to how a answered, and values I put in at the same time as I answer the question, not afterwards. I could save a lot of time if it was set up like this. Once again, TurboTax complicates the process. Make it easier.
Date published: 2023-03-06
Rated 5 out of 5 by from Quick and easy Inexpensive Turbo Tax is always my go to because of the efficiency and inexpensiveness.
Date published: 2023-03-06
Rated 2 out of 5 by from Turbo Tax Turbo Tax is easy to use once it is downloaded onto the computer. Instructions to download Turbo Tax onto computer are incorrect in the 2022 Deluxe version. It took two people and way more time than it should have to download the product. Please correct installation instructions for 2023 Tax year. Unable to find where to enter license code to download product. Please put in the correct web address and a simple prompt to enter code and to sign in. Way too complex for someone just trying to get their taxes done.
Date published: 2023-03-06
Rated 1 out of 5 by from Way too expensive for the service The only reason I use TurboTax is the ability to port info from last year’s return, but at over $300 to do federal and state taxes, there are way too many actually free sites to use that I’d rather use one of those and deal with the hassle of typing in my info than spend $300 for you to do it.
Date published: 2023-03-06
All TurboTax® Offerings Reviews - Page 7428