TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Tax prep person, Debra was amazing! Debra was amazing from start to finish with the process and took the headache out of it
Date published: 2022-10-16
Rated 5 out of 5 by from User friendly Great to prepare your own taxes and be absolutely sure that they are as accurate as possible. One fix - please make payment screen easier to navigate. The blue button to continue to next payment screen is not visible on screen. That is what took the longest.
Date published: 2022-10-16
Rated 4 out of 5 by from Turbo Tax is good with few hitches Processing was smoth but was getting stuck few times for not enough explanation given in help
Date published: 2022-10-16
Rated 1 out of 5 by from Horrible, Awful Experience After hours preparing the returns, this horrible product would not effectuate the electronic filing. Over over and over again through various combinations and permutations, retyping, reentering, trying on different machines to no avail, the SUBMIT button churing and after long pregant waiting yet again returning same error code, with the TT representative on the line and equally frustrated. Finally, after 1.5hrs. the submit button actually submitted..
Date published: 2022-10-16
Rated 5 out of 5 by from EXTREMELY EASY AND ACCURATE Step by step, you took me through the process painlessly. One exception - I had imported from QB; later, I needed to make a QB correction and re-import the data. I couldn't figure out how to do it, and had to edit the affected amounts in turbo-tax. It seems you should be able to go back and re-import if/when you need to.
Date published: 2022-10-16
Rated 5 out of 5 by from Yes, it is outstanding. It was outstanding!!! I will continue to keep using it.
Date published: 2022-10-16
Rated 4 out of 5 by from Great LIVE support, but trouble w/ discount : ( I am always grateful for the help of TurboTax LIVE professionals. They are patient and good-natured, even during stressful seasons. I was disappointed that my affiliate link with USAA didn't work this year...I followed the instructions - accessed TT via USAA's website, cleared browsing history, and still no discount. Hoping TT and USAA can get this fixed and apply my discount retroactively...here's hoping : )
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo tax was great I had no issues everyone helped me understand everything I filled out
Date published: 2022-10-16
Rated 5 out of 5 by from Live help was quick, friendly and useful I used live help for an income question and was guided through the information I needed. The woman who helped me was knowledgeable, professional and friendly.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax is user friendly for such an important process
Date published: 2022-10-16
All TurboTax® Offerings Reviews - Page 7409
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Tax prep person, Debra was amazing! Debra was amazing from start to finish with the process and took the headache out of it
Date published: 2022-10-16
Rated 5 out of 5 by from User friendly Great to prepare your own taxes and be absolutely sure that they are as accurate as possible. One fix - please make payment screen easier to navigate. The blue button to continue to next payment screen is not visible on screen. That is what took the longest.
Date published: 2022-10-16
Rated 4 out of 5 by from Turbo Tax is good with few hitches Processing was smoth but was getting stuck few times for not enough explanation given in help
Date published: 2022-10-16
Rated 1 out of 5 by from Horrible, Awful Experience After hours preparing the returns, this horrible product would not effectuate the electronic filing. Over over and over again through various combinations and permutations, retyping, reentering, trying on different machines to no avail, the SUBMIT button churing and after long pregant waiting yet again returning same error code, with the TT representative on the line and equally frustrated. Finally, after 1.5hrs. the submit button actually submitted..
Date published: 2022-10-16
Rated 5 out of 5 by from EXTREMELY EASY AND ACCURATE Step by step, you took me through the process painlessly. One exception - I had imported from QB; later, I needed to make a QB correction and re-import the data. I couldn't figure out how to do it, and had to edit the affected amounts in turbo-tax. It seems you should be able to go back and re-import if/when you need to.
Date published: 2022-10-16
Rated 5 out of 5 by from Yes, it is outstanding. It was outstanding!!! I will continue to keep using it.
Date published: 2022-10-16
Rated 4 out of 5 by from Great LIVE support, but trouble w/ discount : ( I am always grateful for the help of TurboTax LIVE professionals. They are patient and good-natured, even during stressful seasons. I was disappointed that my affiliate link with USAA didn't work this year...I followed the instructions - accessed TT via USAA's website, cleared browsing history, and still no discount. Hoping TT and USAA can get this fixed and apply my discount retroactively...here's hoping : )
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo tax was great I had no issues everyone helped me understand everything I filled out
Date published: 2022-10-16
Rated 5 out of 5 by from Live help was quick, friendly and useful I used live help for an income question and was guided through the information I needed. The woman who helped me was knowledgeable, professional and friendly.
Date published: 2022-10-16
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax is user friendly for such an important process
Date published: 2022-10-16
All TurboTax® Offerings Reviews - Page 7409