TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Very easy to use!!!! Very helpful and easy to use site. Went through and did our taxes in about an hour.
Date published: 2022-03-28
Rated 5 out of 5 by from TT IT WAS FINE. SEEMED EASIER THAN LAST YEAR. CREDIT KARMA PART WAS SLIGHTLY CONFUSING
Date published: 2022-03-28
Rated 5 out of 5 by from Excellent I filed my own taxes with Turbo Tax and i found it very accommodating and easy to use. But then I have used it in the past
Date published: 2022-03-28
Rated 5 out of 5 by from Outstanding Tax Return Preparation As a user of Turbo Tax online for the past several years, a flawless process for my 2021 tax. The few snags I experienced were results of my mistakes; no problems with Turbo Tax!
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is great. Easy to use and very helpful when I had a question.
Date published: 2022-03-28
Rated 3 out of 5 by from Turbo Tax Double Billed my State Return I purchased the federal return with state tax paid. At the onset, TurboTax verified I purchased State Return, but on submitting State Return, another payment of $25 was required to send my State Tax form. Only one state return involved.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo tax was great Turbo tax has really great service will definitely use them again!
Date published: 2022-03-28
Rated 5 out of 5 by from Easy To Use I have used Turbo for several years in a row. It is really handy in that it will pull up the previous year form, let you make changes instead of having to start over.
Date published: 2022-03-28
Rated 2 out of 5 by from Installation was easy enough I have used Turbo Tax for many years. This 2021 tax year I finished my Federal and Pennsylvania state entries and got to the point to submit both my Federal and state returns electronically at the same time. However, the Turbo Tax software would not allow me to do so, nor would it allow me to purchase Audit Defense. In frustration, I finally was able to submit my federal return, but not my Pennsylvania return. After many failed attempts to telephonically speak to a Turbo Tax expert (or any live representative for that matter) I finally had to give up. Since I was not able to purchase Audit Defense protection online, I did so by telephone. I have had similar problems in previous years, but was able to speak a Turbo Tax representative. This year, after answering many questions from your phone automated voice menu, it didn't even recognize that I have an account.
Date published: 2022-03-28
Rated 5 out of 5 by from My TTax Been using TurboTax for over 25 years, and will continue using TT
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 7395
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very easy to use!!!! Very helpful and easy to use site. Went through and did our taxes in about an hour.
Date published: 2022-03-28
Rated 5 out of 5 by from TT IT WAS FINE. SEEMED EASIER THAN LAST YEAR. CREDIT KARMA PART WAS SLIGHTLY CONFUSING
Date published: 2022-03-28
Rated 5 out of 5 by from Excellent I filed my own taxes with Turbo Tax and i found it very accommodating and easy to use. But then I have used it in the past
Date published: 2022-03-28
Rated 5 out of 5 by from Outstanding Tax Return Preparation As a user of Turbo Tax online for the past several years, a flawless process for my 2021 tax. The few snags I experienced were results of my mistakes; no problems with Turbo Tax!
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is great. Easy to use and very helpful when I had a question.
Date published: 2022-03-28
Rated 3 out of 5 by from Turbo Tax Double Billed my State Return I purchased the federal return with state tax paid. At the onset, TurboTax verified I purchased State Return, but on submitting State Return, another payment of $25 was required to send my State Tax form. Only one state return involved.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo tax was great Turbo tax has really great service will definitely use them again!
Date published: 2022-03-28
Rated 5 out of 5 by from Easy To Use I have used Turbo for several years in a row. It is really handy in that it will pull up the previous year form, let you make changes instead of having to start over.
Date published: 2022-03-28
Rated 2 out of 5 by from Installation was easy enough I have used Turbo Tax for many years. This 2021 tax year I finished my Federal and Pennsylvania state entries and got to the point to submit both my Federal and state returns electronically at the same time. However, the Turbo Tax software would not allow me to do so, nor would it allow me to purchase Audit Defense. In frustration, I finally was able to submit my federal return, but not my Pennsylvania return. After many failed attempts to telephonically speak to a Turbo Tax expert (or any live representative for that matter) I finally had to give up. Since I was not able to purchase Audit Defense protection online, I did so by telephone. I have had similar problems in previous years, but was able to speak a Turbo Tax representative. This year, after answering many questions from your phone automated voice menu, it didn't even recognize that I have an account.
Date published: 2022-03-28
Rated 5 out of 5 by from My TTax Been using TurboTax for over 25 years, and will continue using TT
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 7395