TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great Very helpful when you have no idea what your doing.
Date published: 2022-04-16
Rated 5 out of 5 by from Excellent product easy to use Non-cash guidance is very helpful. Medical insurance input from 1099-R needs clarification
Date published: 2022-04-16
Rated 5 out of 5 by from Love TurboTax TurboTax has always been very helpful and on top of any fraudulent transactions.
Date published: 2022-04-16
Rated 4 out of 5 by from turbo tax is better than other tax prep software While turbotax is more thorough than other tax prep software, it still bugs me that when I purchased the software cd it said you're supposed to get a free e-file state tax return. And yet when I tried to contact them to ask before I purchased and after the return was ready to file it still wouldn't credit the fee in any way. Since they're under the scrutiny of the government for deceptive promotions I guess this will be another item to examine before they finish their investigation. I don't understand why they don't include a state return for free when their software is more expensive than other companies already. Disappointing that they feel the need to do this to people who are fellow citizens of the United States.
Date published: 2022-04-16
Rated 5 out of 5 by from Extremely pleased TurboTax was a breeze, even with a few complicated personal filing issues. Well worth the money to know my return is complete and accurate and I upgraded to the audit protection, since my 2020 return and 2021 return are vastly different (possible red flag to IRS?)
Date published: 2022-04-16
Rated 3 out of 5 by from continuous struggle with other state rental income CA resident with Ohio rental home. In 2018 return made mistake with passive activity loss in CA return and just realized that in 2022. Software didn't catch it. The Ohio state non resident return doesn't take details from Federal Schedule E for rental income or loss. Just don't have good feeling or confidence with this software that it can handle situations properly when it comes to out of state rental homes income.
Date published: 2022-04-16
Rated 4 out of 5 by from good but not great Overall very helpfull but on form 1098 I didn't have a copy and had it downloaded electronically then it asked questions about what was in some of the boxes, so I had to get the document still. Don't like the way it try's to coerce you to use them for state taxes.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbotax is there. It's alright. Definitely the easiest way to do my taxes which I vibe with.
Date published: 2022-04-16
Rated 3 out of 5 by from FED e-file was a problem with AGI (or Self Pin) I resubmitted e-file multiple times with the Correct AGI from 2020 ... but kept getting IND-031-04 rejected on both the Fed and State! So after this error would not "fix" I had to file by mail for both Fed and State! I had already paid the $25 e-file fee for the State - which turns out was a waste of money! Not happy about that. FYI I used TurboTax 2020, but filed by mail ... so I suspect the Self PIN number for the 2021 may be causing the problem??? I am also not happy with the help explanations on the Turbox Tax website for this issue.
Date published: 2022-04-16
Rated 5 out of 5 by from love turbo tax It is user friendly and that is very important to me.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 7394
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Very helpful when you have no idea what your doing.
Date published: 2022-04-16
Rated 5 out of 5 by from Excellent product easy to use Non-cash guidance is very helpful. Medical insurance input from 1099-R needs clarification
Date published: 2022-04-16
Rated 5 out of 5 by from Love TurboTax TurboTax has always been very helpful and on top of any fraudulent transactions.
Date published: 2022-04-16
Rated 4 out of 5 by from turbo tax is better than other tax prep software While turbotax is more thorough than other tax prep software, it still bugs me that when I purchased the software cd it said you're supposed to get a free e-file state tax return. And yet when I tried to contact them to ask before I purchased and after the return was ready to file it still wouldn't credit the fee in any way. Since they're under the scrutiny of the government for deceptive promotions I guess this will be another item to examine before they finish their investigation. I don't understand why they don't include a state return for free when their software is more expensive than other companies already. Disappointing that they feel the need to do this to people who are fellow citizens of the United States.
Date published: 2022-04-16
Rated 5 out of 5 by from Extremely pleased TurboTax was a breeze, even with a few complicated personal filing issues. Well worth the money to know my return is complete and accurate and I upgraded to the audit protection, since my 2020 return and 2021 return are vastly different (possible red flag to IRS?)
Date published: 2022-04-16
Rated 3 out of 5 by from continuous struggle with other state rental income CA resident with Ohio rental home. In 2018 return made mistake with passive activity loss in CA return and just realized that in 2022. Software didn't catch it. The Ohio state non resident return doesn't take details from Federal Schedule E for rental income or loss. Just don't have good feeling or confidence with this software that it can handle situations properly when it comes to out of state rental homes income.
Date published: 2022-04-16
Rated 4 out of 5 by from good but not great Overall very helpfull but on form 1098 I didn't have a copy and had it downloaded electronically then it asked questions about what was in some of the boxes, so I had to get the document still. Don't like the way it try's to coerce you to use them for state taxes.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbotax is there. It's alright. Definitely the easiest way to do my taxes which I vibe with.
Date published: 2022-04-16
Rated 3 out of 5 by from FED e-file was a problem with AGI (or Self Pin) I resubmitted e-file multiple times with the Correct AGI from 2020 ... but kept getting IND-031-04 rejected on both the Fed and State! So after this error would not "fix" I had to file by mail for both Fed and State! I had already paid the $25 e-file fee for the State - which turns out was a waste of money! Not happy about that. FYI I used TurboTax 2020, but filed by mail ... so I suspect the Self PIN number for the 2021 may be causing the problem??? I am also not happy with the help explanations on the Turbox Tax website for this issue.
Date published: 2022-04-16
Rated 5 out of 5 by from love turbo tax It is user friendly and that is very important to me.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 7394