TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Navigation Needs a Lot of Work The basics are easy. The quality of your products has gone down over the years. You make it virtually impossible for users to retrace their steps to key questions in the tax preparation process. Your products are becoming increasingly less intuitive, Intuit! Some of the questions that are asked in the tax preparation process should be largely answered by previous years' Turbo Tax returns and, if need be, confirmation should be obtained from the user. Keeping the terminology consistent with the forms being filled out is important - lack of it causes confusion. My level of confidence in using Turbo Tax has steadily gone down in the last 5 years.
Date published: 2021-05-17
Rated 2 out of 5 by from They bumped the price then Again! I was filling my taxes no biggie, and they needed me to pay because of my school to get the full refund, not an issue. After I finish the hour long process its a review to pay the taxes at it charges me even more to take it out of my returns!!!! It is really dishearten, but they make it difficult to change the billing so they just took the money.
Date published: 2021-05-17
Rated 5 out of 5 by from Took no time at all Easy to use, very user friendly and offers many tips to make sure you get the best refund. It also catches mistakes, and helps you fix them easily.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax makes filing taxes easy! I really love how TurboTax saves your info from previous years, and guides you through the whole process.
Date published: 2021-05-17
Rated 4 out of 5 by from Why do you have to pay for filing your state taxes Why do you have to pay for filing your state taxes where you don't have to pay for your federal taxes?
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax is awesome Simplifies complex tax problems. Filing amended tax returns is also very simple. Great product!
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax is awesome Awesome overall................................................................................................................................
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax 2020 I like TurboTax. However, I did not like the fact that I had to pay $160 for Turbo Tax Live Premier just to add information about oil royalties to my income. The royalties amounted to me reporting on just $71 in additional income. There was no other way I could add this information without upgrading from Deluxe. This was extremely disappointing in principle. I will check to see if other Tax preparation software does the same. In addition, the question about how much of the load was used to buy, build and improve the loan was confusing.
Date published: 2021-05-17
Rated 1 out of 5 by from trash tax start out free, at the very end it tells you that you need to upgrade because there is some error that deluxe will fix, but before that screen it says everything is great and to continue, you cannot continue unless you click upgrade, then they charge you another 50 to file state instead of free, then they tax you to pay with a card or 40 to pay with your federal, the last 7 years filing they never charged me to pay with my federal or state, just 50 for deluxe that made sure everything was good and did all the work for me.
Date published: 2021-05-17
Rated 5 out of 5 by from tuebo tax is awesome The experience with turbo tax keeps getting better each year.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 739
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Navigation Needs a Lot of Work The basics are easy. The quality of your products has gone down over the years. You make it virtually impossible for users to retrace their steps to key questions in the tax preparation process. Your products are becoming increasingly less intuitive, Intuit! Some of the questions that are asked in the tax preparation process should be largely answered by previous years' Turbo Tax returns and, if need be, confirmation should be obtained from the user. Keeping the terminology consistent with the forms being filled out is important - lack of it causes confusion. My level of confidence in using Turbo Tax has steadily gone down in the last 5 years.
Date published: 2021-05-17
Rated 2 out of 5 by from They bumped the price then Again! I was filling my taxes no biggie, and they needed me to pay because of my school to get the full refund, not an issue. After I finish the hour long process its a review to pay the taxes at it charges me even more to take it out of my returns!!!! It is really dishearten, but they make it difficult to change the billing so they just took the money.
Date published: 2021-05-17
Rated 5 out of 5 by from Took no time at all Easy to use, very user friendly and offers many tips to make sure you get the best refund. It also catches mistakes, and helps you fix them easily.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax makes filing taxes easy! I really love how TurboTax saves your info from previous years, and guides you through the whole process.
Date published: 2021-05-17
Rated 4 out of 5 by from Why do you have to pay for filing your state taxes Why do you have to pay for filing your state taxes where you don't have to pay for your federal taxes?
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax is awesome Simplifies complex tax problems. Filing amended tax returns is also very simple. Great product!
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax is awesome Awesome overall................................................................................................................................
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax 2020 I like TurboTax. However, I did not like the fact that I had to pay $160 for Turbo Tax Live Premier just to add information about oil royalties to my income. The royalties amounted to me reporting on just $71 in additional income. There was no other way I could add this information without upgrading from Deluxe. This was extremely disappointing in principle. I will check to see if other Tax preparation software does the same. In addition, the question about how much of the load was used to buy, build and improve the loan was confusing.
Date published: 2021-05-17
Rated 1 out of 5 by from trash tax start out free, at the very end it tells you that you need to upgrade because there is some error that deluxe will fix, but before that screen it says everything is great and to continue, you cannot continue unless you click upgrade, then they charge you another 50 to file state instead of free, then they tax you to pay with a card or 40 to pay with your federal, the last 7 years filing they never charged me to pay with my federal or state, just 50 for deluxe that made sure everything was good and did all the work for me.
Date published: 2021-05-17
Rated 5 out of 5 by from tuebo tax is awesome The experience with turbo tax keeps getting better each year.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 739