TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Nothing but the best They absolutely went above and beyond to explain and help me figure out why I had to pay so much more taxes this year and even compensated me as well.
Date published: 2022-03-30
Rated 4 out of 5 by from Turbo Tax works fine for me. I wish Turbo Tax would be a little more helpful with K-1s, particularly with information on K-1 Line 20 with code Z* and STMT re: Section 199A Information.
Date published: 2022-03-30
Rated 4 out of 5 by from Business Turbo Tax -- worked for me I had to call and ask for a CPA to get me through this, but eventually succeeded
Date published: 2022-03-30
Rated 5 out of 5 by from Came through again I've been using TurboTax for several decades. The guidance is clear and easy to understand. The service is wonderful.
Date published: 2022-03-30
Rated 5 out of 5 by from excellent Turbo Tax is easy to follow and understand. Have used turbo tax for many years.
Date published: 2022-03-30
Rated 2 out of 5 by from Turbo 2020 Desktop - Not Suitable for late filings I purchased 2020 Desktop. I am filing late. The product does not comtemplate late filings so it will not allow for one to sign their return past 12/31/21. Hit many roadblocks because product not designed to be used by late filers, but is sold anyway. It explained it was too late to electronically file, yet on subsequent pages, continued to suggest I should e-file as it is faster - but e-filing is not an option. I had to call customer service numerous times to get a live person to talk to. Also I could not find an option to download entire return before printing. I had to download each page as a separate pdf. Late filers should be alerted this product is NOT for them.
Date published: 2022-03-30
Rated 5 out of 5 by from Very User Friendly Very user friendly. Fast. Will file our taxes with Turbo Tax again next year
Date published: 2022-03-30
Rated 4 out of 5 by from Hidden Fee are a annoying surprise; simplify UI Hidden Fees are annoying: first we have to purchase additional forms for each state. then you buy $50 audit defense and then when filing more charges of $25 x "no of states".. Why cant the charges be brought down and make it part of form purchase itself ? Second there are so many queries on this in community support pages and no simple solution. Why cant TT software allow user to take the initial questionnaire again allowing to make changes like foreign accounts statement, and if somebody figures out and corrects that there are no foreign accounts - why cant the form 1116-OID be deleted automatically instead of throwing errors in review process? hopefully these are being worked on before next year's product update
Date published: 2022-03-30
Rated 5 out of 5 by from Awesome service Quick, understandable service. Would highly recommend
Date published: 2022-03-30
Rated 4 out of 5 by from Good Program: State Filing is Too Expensive All went well with the return. State filing is too expensive.
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 7372
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Nothing but the best They absolutely went above and beyond to explain and help me figure out why I had to pay so much more taxes this year and even compensated me as well.
Date published: 2022-03-30
Rated 4 out of 5 by from Turbo Tax works fine for me. I wish Turbo Tax would be a little more helpful with K-1s, particularly with information on K-1 Line 20 with code Z* and STMT re: Section 199A Information.
Date published: 2022-03-30
Rated 4 out of 5 by from Business Turbo Tax -- worked for me I had to call and ask for a CPA to get me through this, but eventually succeeded
Date published: 2022-03-30
Rated 5 out of 5 by from Came through again I've been using TurboTax for several decades. The guidance is clear and easy to understand. The service is wonderful.
Date published: 2022-03-30
Rated 5 out of 5 by from excellent Turbo Tax is easy to follow and understand. Have used turbo tax for many years.
Date published: 2022-03-30
Rated 2 out of 5 by from Turbo 2020 Desktop - Not Suitable for late filings I purchased 2020 Desktop. I am filing late. The product does not comtemplate late filings so it will not allow for one to sign their return past 12/31/21. Hit many roadblocks because product not designed to be used by late filers, but is sold anyway. It explained it was too late to electronically file, yet on subsequent pages, continued to suggest I should e-file as it is faster - but e-filing is not an option. I had to call customer service numerous times to get a live person to talk to. Also I could not find an option to download entire return before printing. I had to download each page as a separate pdf. Late filers should be alerted this product is NOT for them.
Date published: 2022-03-30
Rated 5 out of 5 by from Very User Friendly Very user friendly. Fast. Will file our taxes with Turbo Tax again next year
Date published: 2022-03-30
Rated 4 out of 5 by from Hidden Fee are a annoying surprise; simplify UI Hidden Fees are annoying: first we have to purchase additional forms for each state. then you buy $50 audit defense and then when filing more charges of $25 x "no of states".. Why cant the charges be brought down and make it part of form purchase itself ? Second there are so many queries on this in community support pages and no simple solution. Why cant TT software allow user to take the initial questionnaire again allowing to make changes like foreign accounts statement, and if somebody figures out and corrects that there are no foreign accounts - why cant the form 1116-OID be deleted automatically instead of throwing errors in review process? hopefully these are being worked on before next year's product update
Date published: 2022-03-30
Rated 5 out of 5 by from Awesome service Quick, understandable service. Would highly recommend
Date published: 2022-03-30
Rated 4 out of 5 by from Good Program: State Filing is Too Expensive All went well with the return. State filing is too expensive.
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 7372