TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Used Turbo Tax for several years Like the ease of the questions and finding tax docs to complete forms.
Date published: 2021-02-28
Rated 3 out of 5 by from Disappointed in 2020 Tax Return Preparation I have been using TurboTax for approximately 10 years now. This is the first time I had technical issues that I have never experienced in the past. The calculation of my 2019 Virginia State Refund was incorrect and could not find a fix through help or calling Technical Support. Also I could not print the receipt for the fees I paid for filing both Federal and State taxes.
Date published: 2021-02-28
Rated 2 out of 5 by from Disappointing this year I purchased Turbo Tax Home & Business for the first time and it was horrible. The "work on my own" drop down didn't work and the section for RSU's did not work at all. When I contacted turbotax for help, they could not help me and admitted so. I said that I wanted a refund so that I could purchase Premier instead and they were unable to issue a refund over the phone. I submitted an online form requesting a refund over a month ago have not received any communications about this refund. The Premier version worked better, but I have now paid DOUBLE for this software since I never received a refund for the Home & Business. Likewise, the RSU section does not work properly in Premier and I had to use the override function in order to manually input values in the Forms.
Date published: 2021-02-28
Rated 3 out of 5 by from Turbo Tax Has a few things not obvious Got great answers from tax expert and live chat. Needs more clarity on split refund and 2020 refis.
Date published: 2021-02-28
Rated 4 out of 5 by from turbo tax is alright i had a good experience the prices were not too bad or to unexpected
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo tax is fairly easy but can get stuck where y As above it can get stuck in a place you dont want to be
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome very easy to use!! Would recommend to anyone!! its the vest to use
Date published: 2021-02-28
Rated 5 out of 5 by from Tax Assistance I spoke with Elicia who was wonderful! I was getting very frustrated and she was able to calm me down to finish my returns. She was a GREAT experience!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbotax is easy to use! Turbotax takes the worry out of filing my taxes! It is easy to use and walks you through filing with ease!
Date published: 2021-02-28
Rated 5 out of 5 by from LOVE THE GREAT HELP I LOVE ALL THE GREAT HELP THAT I HAD. VERY GOOD ATTITUDES AND GREAT PERSONAILITES
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 7361
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Used Turbo Tax for several years Like the ease of the questions and finding tax docs to complete forms.
Date published: 2021-02-28
Rated 3 out of 5 by from Disappointed in 2020 Tax Return Preparation I have been using TurboTax for approximately 10 years now. This is the first time I had technical issues that I have never experienced in the past. The calculation of my 2019 Virginia State Refund was incorrect and could not find a fix through help or calling Technical Support. Also I could not print the receipt for the fees I paid for filing both Federal and State taxes.
Date published: 2021-02-28
Rated 2 out of 5 by from Disappointing this year I purchased Turbo Tax Home & Business for the first time and it was horrible. The "work on my own" drop down didn't work and the section for RSU's did not work at all. When I contacted turbotax for help, they could not help me and admitted so. I said that I wanted a refund so that I could purchase Premier instead and they were unable to issue a refund over the phone. I submitted an online form requesting a refund over a month ago have not received any communications about this refund. The Premier version worked better, but I have now paid DOUBLE for this software since I never received a refund for the Home & Business. Likewise, the RSU section does not work properly in Premier and I had to use the override function in order to manually input values in the Forms.
Date published: 2021-02-28
Rated 3 out of 5 by from Turbo Tax Has a few things not obvious Got great answers from tax expert and live chat. Needs more clarity on split refund and 2020 refis.
Date published: 2021-02-28
Rated 4 out of 5 by from turbo tax is alright i had a good experience the prices were not too bad or to unexpected
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo tax is fairly easy but can get stuck where y As above it can get stuck in a place you dont want to be
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome very easy to use!! Would recommend to anyone!! its the vest to use
Date published: 2021-02-28
Rated 5 out of 5 by from Tax Assistance I spoke with Elicia who was wonderful! I was getting very frustrated and she was able to calm me down to finish my returns. She was a GREAT experience!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbotax is easy to use! Turbotax takes the worry out of filing my taxes! It is easy to use and walks you through filing with ease!
Date published: 2021-02-28
Rated 5 out of 5 by from LOVE THE GREAT HELP I LOVE ALL THE GREAT HELP THAT I HAD. VERY GOOD ATTITUDES AND GREAT PERSONAILITES
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 7361