TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 2 out of 5 by from Turbo Tax Freezing I use Turbo Tax every year without issues. This year the program freezes half way through filling out my tax return. When I called customer service they tried to help me but didn't know what to do and then hung up on me, maybe accidental.
Date published: 2021-03-07
Rated 4 out of 5 by from State of WI errors in tax year The program wouldn't allow a short year starting 1/3/2020 and ending 12/31/2020. This was resolved by changing to a calendar year, which is technically wrong, but at least it allowed me to efile the tax return as required by the state of Wisconsin
Date published: 2021-03-07
Rated 5 out of 5 by from TurboTax ... well done! Very helpful and clear on instructions and definitions
Date published: 2021-03-07
Rated 4 out of 5 by from Very good but explanations are not always clear The online chat feature was disappointing. It either did not understand my questions or did not clearly answer them. On the other hand, speaking with an expert, Karen, via phone was very helpful. She explained everything and resolved my issues quickly.
Date published: 2021-03-07
Rated 5 out of 5 by from Turbo Tax is the best Very easy to use and follow the lead of the system
Date published: 2021-03-07
Rated 4 out of 5 by from Turbo Tax is good Takes a walk through all the steps needed to complete your return
Date published: 2021-03-07
Rated 5 out of 5 by from Easy to use Not great with computers or finances so I was a little hesitant to file my own taxes but decided to try it this year. Turbotax made it pretty easy.
Date published: 2021-03-07
Rated 5 out of 5 by from Ease of use I had used HR Block in the past. With using the "deluxe" version, it said it would charge $33.99 to the refund. When I went to the checkout, it showed the receipt for $33.99 but was about to deduct $80. There are hidden fees that do not show on the receipt. I will be using Turbo Tax here on out. They seem to be completely transparent if you choose any additional services.
Date published: 2021-03-07
Rated 5 out of 5 by from TurboTax is awesome Is long as you have the inputs TurboTax provides the outputs.
Date published: 2021-03-07
Rated 4 out of 5 by from Turbo tax is easy for the most part Turbo tax automatically assumes some things like 1099 LTC is taxable you will pay more of an under with holding fee unless you search for the work sheet to reduce it.
Date published: 2021-03-07
All TurboTax® Offerings Reviews - Page 7345
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo Tax Freezing I use Turbo Tax every year without issues. This year the program freezes half way through filling out my tax return. When I called customer service they tried to help me but didn't know what to do and then hung up on me, maybe accidental.
Date published: 2021-03-07
Rated 4 out of 5 by from State of WI errors in tax year The program wouldn't allow a short year starting 1/3/2020 and ending 12/31/2020. This was resolved by changing to a calendar year, which is technically wrong, but at least it allowed me to efile the tax return as required by the state of Wisconsin
Date published: 2021-03-07
Rated 5 out of 5 by from TurboTax ... well done! Very helpful and clear on instructions and definitions
Date published: 2021-03-07
Rated 4 out of 5 by from Very good but explanations are not always clear The online chat feature was disappointing. It either did not understand my questions or did not clearly answer them. On the other hand, speaking with an expert, Karen, via phone was very helpful. She explained everything and resolved my issues quickly.
Date published: 2021-03-07
Rated 5 out of 5 by from Turbo Tax is the best Very easy to use and follow the lead of the system
Date published: 2021-03-07
Rated 4 out of 5 by from Turbo Tax is good Takes a walk through all the steps needed to complete your return
Date published: 2021-03-07
Rated 5 out of 5 by from Easy to use Not great with computers or finances so I was a little hesitant to file my own taxes but decided to try it this year. Turbotax made it pretty easy.
Date published: 2021-03-07
Rated 5 out of 5 by from Ease of use I had used HR Block in the past. With using the "deluxe" version, it said it would charge $33.99 to the refund. When I went to the checkout, it showed the receipt for $33.99 but was about to deduct $80. There are hidden fees that do not show on the receipt. I will be using Turbo Tax here on out. They seem to be completely transparent if you choose any additional services.
Date published: 2021-03-07
Rated 5 out of 5 by from TurboTax is awesome Is long as you have the inputs TurboTax provides the outputs.
Date published: 2021-03-07
Rated 4 out of 5 by from Turbo tax is easy for the most part Turbo tax automatically assumes some things like 1099 LTC is taxable you will pay more of an under with holding fee unless you search for the work sheet to reduce it.
Date published: 2021-03-07
All TurboTax® Offerings Reviews - Page 7345