TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great way to do and file taxes I hate doing the taxes, but the Turbotax step by step method and clarity of explanations makes this a fairly pain free experience.
Date published: 2022-04-16
Rated 5 out of 5 by from Excellent software, but also comoplicated it is cumbersome to download Turbo Tax on two computers. Using CD makes it easier, but download on two computers should be made easier.
Date published: 2022-04-16
Rated 3 out of 5 by from Surprising Glitches We encountered surprisingly serious problems for the first time in many years of using TurboTax. In the federal section, when we entered identification information about our home, we got stuck in a loop. First, we were told to eliminate the data and then to add it. The second tech support person I spoke with gave me two bogus phone numbers, but the third one did supply us with a workaround. The New Jersey section gave us no option of entering the lifetime value of the spouse's pensions and IRAs. Tech support was unable to help.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is excellent Very easy to use. I have used turbo tax several years in a row now and have found it to safe, secure, and well laid out.
Date published: 2022-04-16
Rated 4 out of 5 by from Getting my current year tax program You REALLY need to come up with better way to notify and transmit the current year tax program. I had a difficult time locating the program for downloading. Since I paid for the program and you have my email address and there is nothing personal on the program, why don't you send it to me in an email?
Date published: 2022-04-16
Rated 4 out of 5 by from good confusing about the disaster recovery payments and cares act references. No verbiage to indicate it had to do with retirement
Date published: 2022-04-16
Rated 3 out of 5 by from Could do better TurboTax experts are awesome. More could be done for ease of use. Simple things like bringing in prior year bank and ID information when a prior year return is transferred. I know this is done in other programs. It feels like Intuit doesn't want to put in the effort to make things easier for users.
Date published: 2022-04-16
Rated 5 out of 5 by from TT easy and great Walk through each step simplified. Can make life lot easier if they provide some Voice-if not live but Q n A.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is great. Pamela did a great job and was extremely helpful and knowledgable.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbotax It is easy to use and understand. Has helpful links with in the program
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 7344
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great way to do and file taxes I hate doing the taxes, but the Turbotax step by step method and clarity of explanations makes this a fairly pain free experience.
Date published: 2022-04-16
Rated 5 out of 5 by from Excellent software, but also comoplicated it is cumbersome to download Turbo Tax on two computers. Using CD makes it easier, but download on two computers should be made easier.
Date published: 2022-04-16
Rated 3 out of 5 by from Surprising Glitches We encountered surprisingly serious problems for the first time in many years of using TurboTax. In the federal section, when we entered identification information about our home, we got stuck in a loop. First, we were told to eliminate the data and then to add it. The second tech support person I spoke with gave me two bogus phone numbers, but the third one did supply us with a workaround. The New Jersey section gave us no option of entering the lifetime value of the spouse's pensions and IRAs. Tech support was unable to help.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is excellent Very easy to use. I have used turbo tax several years in a row now and have found it to safe, secure, and well laid out.
Date published: 2022-04-16
Rated 4 out of 5 by from Getting my current year tax program You REALLY need to come up with better way to notify and transmit the current year tax program. I had a difficult time locating the program for downloading. Since I paid for the program and you have my email address and there is nothing personal on the program, why don't you send it to me in an email?
Date published: 2022-04-16
Rated 4 out of 5 by from good confusing about the disaster recovery payments and cares act references. No verbiage to indicate it had to do with retirement
Date published: 2022-04-16
Rated 3 out of 5 by from Could do better TurboTax experts are awesome. More could be done for ease of use. Simple things like bringing in prior year bank and ID information when a prior year return is transferred. I know this is done in other programs. It feels like Intuit doesn't want to put in the effort to make things easier for users.
Date published: 2022-04-16
Rated 5 out of 5 by from TT easy and great Walk through each step simplified. Can make life lot easier if they provide some Voice-if not live but Q n A.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is great. Pamela did a great job and was extremely helpful and knowledgable.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbotax It is easy to use and understand. Has helpful links with in the program
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 7344