TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from great We have been using it for many years and we love it
Date published: 2023-03-10
Rated 4 out of 5 by from Easy for taxes but watch out for tricky fee option I have used TurboTax for 8 years and have always been pleased with the results. This year however, I got confused when these fee options pop up. I had agreed to the basic assistance fee of $59 but somewhere along the line it popped up again as MAX at $59 and I thought I was confirming the same $59 fee but it was actually charging an additional $59 for a service I did not want (identity protection where it wanted to send all my personal information to a 3rd party) so I declined the release of my information and had already paid the $119 fee and did not know how to cancel the MAX portion of the payment. Otherwise, this service makes tax time easy.
Date published: 2023-03-10
Rated 5 out of 5 by from Great experience Mr. Nagasimha was very polite and knowledgeable about the tax code and answered all my questions with clarity. This was an exceptional experience. Thank you very much!!
Date published: 2023-03-10
Rated 3 out of 5 by from Not as Intuitive as It Should Be There is not enough description concerning what each item/cost/expense/income/etc. covers. I had to search several times on the web to figure out what certain boxes were for or how to accomplish various different tasks. Many fields that were not actually mandatory (and for which we didn't have the info) were highlighted in red and prevented you from moving forward. I had to click on one of the menu links on the left to exit that particular section without filling out those "mandatory" fields. Some steps seemed backwards and resulted in unnecessary work. For example, there were a few times where I manually entered information, only to have TurboTax ask me to later upload my documentation thus overriding what I had entered. So I had to re-enter or correct the same piece of information. Shouldn't they have just asked you to upload the documentation first? They are also not as transparent as you think concerning qualifying for the free version versus having to pay for the Deluxe version. It was only after I paid that I realized I might have qualified for the free version (plus the cost of submitting a state return) if I hadn't entered info in other sections which ultimately did not get submitted as part of my return.
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax makes it very simple to file! Amazing customer service & makes it easy very easy to file!
Date published: 2023-03-10
Rated 5 out of 5 by from Easy to use with the experts assistance All things considered, this was easy to use. I will refer others to us it.
Date published: 2023-03-10
Rated 5 out of 5 by from highly Recommended They Helped me thru the whole process ! Will apply with them again next year
Date published: 2023-03-10
Rated 5 out of 5 by from Very Easy Turbo tax makes filing easier and reassures us that our return is correct.
Date published: 2023-03-10
Rated 5 out of 5 by from Thank God for Turbo Tax Tips & helps provided helped clarify understanding of what was being asked for. Check ins about how I was doing was also helpful.
Date published: 2023-03-10
Rated 5 out of 5 by from My 1065 is very tricky, but TT worked. I needed some help over the phone, but finished my 1065 in record time!
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 7339
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great We have been using it for many years and we love it
Date published: 2023-03-10
Rated 4 out of 5 by from Easy for taxes but watch out for tricky fee option I have used TurboTax for 8 years and have always been pleased with the results. This year however, I got confused when these fee options pop up. I had agreed to the basic assistance fee of $59 but somewhere along the line it popped up again as MAX at $59 and I thought I was confirming the same $59 fee but it was actually charging an additional $59 for a service I did not want (identity protection where it wanted to send all my personal information to a 3rd party) so I declined the release of my information and had already paid the $119 fee and did not know how to cancel the MAX portion of the payment. Otherwise, this service makes tax time easy.
Date published: 2023-03-10
Rated 5 out of 5 by from Great experience Mr. Nagasimha was very polite and knowledgeable about the tax code and answered all my questions with clarity. This was an exceptional experience. Thank you very much!!
Date published: 2023-03-10
Rated 3 out of 5 by from Not as Intuitive as It Should Be There is not enough description concerning what each item/cost/expense/income/etc. covers. I had to search several times on the web to figure out what certain boxes were for or how to accomplish various different tasks. Many fields that were not actually mandatory (and for which we didn't have the info) were highlighted in red and prevented you from moving forward. I had to click on one of the menu links on the left to exit that particular section without filling out those "mandatory" fields. Some steps seemed backwards and resulted in unnecessary work. For example, there were a few times where I manually entered information, only to have TurboTax ask me to later upload my documentation thus overriding what I had entered. So I had to re-enter or correct the same piece of information. Shouldn't they have just asked you to upload the documentation first? They are also not as transparent as you think concerning qualifying for the free version versus having to pay for the Deluxe version. It was only after I paid that I realized I might have qualified for the free version (plus the cost of submitting a state return) if I hadn't entered info in other sections which ultimately did not get submitted as part of my return.
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax makes it very simple to file! Amazing customer service & makes it easy very easy to file!
Date published: 2023-03-10
Rated 5 out of 5 by from Easy to use with the experts assistance All things considered, this was easy to use. I will refer others to us it.
Date published: 2023-03-10
Rated 5 out of 5 by from highly Recommended They Helped me thru the whole process ! Will apply with them again next year
Date published: 2023-03-10
Rated 5 out of 5 by from Very Easy Turbo tax makes filing easier and reassures us that our return is correct.
Date published: 2023-03-10
Rated 5 out of 5 by from Thank God for Turbo Tax Tips & helps provided helped clarify understanding of what was being asked for. Check ins about how I was doing was also helpful.
Date published: 2023-03-10
Rated 5 out of 5 by from My 1065 is very tricky, but TT worked. I needed some help over the phone, but finished my 1065 in record time!
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 7339