TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Awesome Expert was knowledgable and helpful. Very grateful.
Date published: 2023-03-10
Rated 4 out of 5 by from Good stuff Program is amazing. Taxes are complicated but TurboTax always simplifies where it can. I know it's hard to get all the states to get there acts together, but having the forms available so late is a hassle.
Date published: 2023-03-10
Rated 5 out of 5 by from The tax filing process was super easy and fun The graphics were so fun to work with and I loved the process. Everything was explained so well and I was not overwhelmed like I thought I would be.
Date published: 2023-03-10
Rated 1 out of 5 by from VERY BUGGY Used TurboTax Business for rental properties with a partnership change. I've been using TurboTax for years and never have I ever experienced so many bugs and issues and hours upon hours upon hours of trying to work through the issues and on the phone with customer support. They ultimately said they couldn't figure it out and I have to file manually. So incredibly frustrating.
Date published: 2023-03-10
Rated 5 out of 5 by from Works every year for me Easy to Use, however don't like the post review part
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax Live Assistance Worth It! Only my 2nd year filing using TurboTax, paying for the Live assistance worth it for questions throughout the process. Brandi was friendly, personable, and knowledgeable helping me through obstacles as needed. Filed quickly after talking on the phone!
Date published: 2023-03-10
Rated 2 out of 5 by from not thrilled first of all, free does not mean free. I had 3 W2, HSA and ultimately ended up taking standard deduction. this seems to me to be a simple return but had to pay $64 for Deluxe. then had to pay taxes on top of the fee?? also had to change my email address with account because although I could confirm my email address and receive my receipt at that same email address, I couldn't receive the 6 digit code to actually file my return. had to change to a very old email address that I don't use very often to be able to ultimately receive the code and file
Date published: 2023-03-10
Rated 1 out of 5 by from problems in preparing Massachusetts Partnership Very bad experience this year in preparing and filing Massachusetts partnership. Not much help with experts. Complete waste of over 8 hours of our time
Date published: 2023-03-10
Rated 4 out of 5 by from A few glitches, but solid overall TurboTax has a number of option for tax prep. I chose the Expert assistant. Once we connected, the process was smooth and inspired confidence. However, my initial call-back from TurboTax never happened, despite its telling me they tried to reach me. And, the screen-sharing feature failed to work on the several occasions we tried it.
Date published: 2023-03-10
Rated 5 out of 5 by from 2022 Taxes I want to thank Turbo Tax for always improving the platform. It is extremely easy to bring over almost all of my information each year and I'm very thankful to not spend 10 hours file my taxes each year.
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 7338
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Expert was knowledgable and helpful. Very grateful.
Date published: 2023-03-10
Rated 4 out of 5 by from Good stuff Program is amazing. Taxes are complicated but TurboTax always simplifies where it can. I know it's hard to get all the states to get there acts together, but having the forms available so late is a hassle.
Date published: 2023-03-10
Rated 5 out of 5 by from The tax filing process was super easy and fun The graphics were so fun to work with and I loved the process. Everything was explained so well and I was not overwhelmed like I thought I would be.
Date published: 2023-03-10
Rated 1 out of 5 by from VERY BUGGY Used TurboTax Business for rental properties with a partnership change. I've been using TurboTax for years and never have I ever experienced so many bugs and issues and hours upon hours upon hours of trying to work through the issues and on the phone with customer support. They ultimately said they couldn't figure it out and I have to file manually. So incredibly frustrating.
Date published: 2023-03-10
Rated 5 out of 5 by from Works every year for me Easy to Use, however don't like the post review part
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax Live Assistance Worth It! Only my 2nd year filing using TurboTax, paying for the Live assistance worth it for questions throughout the process. Brandi was friendly, personable, and knowledgeable helping me through obstacles as needed. Filed quickly after talking on the phone!
Date published: 2023-03-10
Rated 2 out of 5 by from not thrilled first of all, free does not mean free. I had 3 W2, HSA and ultimately ended up taking standard deduction. this seems to me to be a simple return but had to pay $64 for Deluxe. then had to pay taxes on top of the fee?? also had to change my email address with account because although I could confirm my email address and receive my receipt at that same email address, I couldn't receive the 6 digit code to actually file my return. had to change to a very old email address that I don't use very often to be able to ultimately receive the code and file
Date published: 2023-03-10
Rated 1 out of 5 by from problems in preparing Massachusetts Partnership Very bad experience this year in preparing and filing Massachusetts partnership. Not much help with experts. Complete waste of over 8 hours of our time
Date published: 2023-03-10
Rated 4 out of 5 by from A few glitches, but solid overall TurboTax has a number of option for tax prep. I chose the Expert assistant. Once we connected, the process was smooth and inspired confidence. However, my initial call-back from TurboTax never happened, despite its telling me they tried to reach me. And, the screen-sharing feature failed to work on the several occasions we tried it.
Date published: 2023-03-10
Rated 5 out of 5 by from 2022 Taxes I want to thank Turbo Tax for always improving the platform. It is extremely easy to bring over almost all of my information each year and I'm very thankful to not spend 10 hours file my taxes each year.
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 7338