TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from TurboTax online is ok I used the online version and found it not as good as the downloaded version that I've used before. You are not able to view forms until you're done and I found some of the flow to be confusing. It was not easy to get back to sections that I needed to return to at times.
Date published: 2022-04-16
Rated 5 out of 5 by from Awesome Was very helpful, especially navigating all of the different options
Date published: 2022-04-16
Rated 5 out of 5 by from Love TurboTax I always do my taxes with TurboTax. This year I had a question with one of the forms. I had TurboTax call me. The expert quickly called me back and assisted me with great precision.
Date published: 2022-04-16
Rated 4 out of 5 by from Desktop version and online version compatibility I have prepared my returns in the online version first. Later, I decided to use the desktop version. I feel there should be a way to pre-populate the desktop forms with the online ones.
Date published: 2022-04-16
Rated 3 out of 5 by from Not pleased with the pricing I've used TurboTax for over 30 years and their direct pricing is much higher than through third party resellers- not much of a bargain for loyal customers
Date published: 2022-04-16
Rated 5 out of 5 by from EASY AND SIMPLE EXPERIENCE LOVED THE SIMPLICITY OF THE ALREADY CONFUSING TASK
Date published: 2022-04-16
Rated 4 out of 5 by from TurboTax Deluxe is an awesome online tool, but $$$ I have used TurboTax for a few years, it keeps all of my information stored. The Pros outway the Cons but there I one drawback. I found that in order to correct informational input on a 1095-A you have to delete the form, then start from scratch. I spend more time than necessary; whereas if the form was correctable as a pdf it would've saved me time.
Date published: 2022-04-16
Rated 5 out of 5 by from TURBOTAX IS EASY GREAT EASY SYSTEM TO USE AND VERY EXPLANATORY AS WELL. THANK YOU
Date published: 2022-04-16
Rated 3 out of 5 by from Wishing for a couple of improvements Would like to search for key words on a page (including forms) via ctrl-F. Would also like to be able to understand certain calculations better -- such as Line 5 of Schedule 8812 (i.e. link show the worksheet). Finally, would like to understand (quick side/side "what if") what would have happened if something were different -- such as not taking the advance on child tax credit or signing up for FSA or other.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy Easy and simple just how i like it!!!!!!!!!!!!!!!!
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 7327
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax online is ok I used the online version and found it not as good as the downloaded version that I've used before. You are not able to view forms until you're done and I found some of the flow to be confusing. It was not easy to get back to sections that I needed to return to at times.
Date published: 2022-04-16
Rated 5 out of 5 by from Awesome Was very helpful, especially navigating all of the different options
Date published: 2022-04-16
Rated 5 out of 5 by from Love TurboTax I always do my taxes with TurboTax. This year I had a question with one of the forms. I had TurboTax call me. The expert quickly called me back and assisted me with great precision.
Date published: 2022-04-16
Rated 4 out of 5 by from Desktop version and online version compatibility I have prepared my returns in the online version first. Later, I decided to use the desktop version. I feel there should be a way to pre-populate the desktop forms with the online ones.
Date published: 2022-04-16
Rated 3 out of 5 by from Not pleased with the pricing I've used TurboTax for over 30 years and their direct pricing is much higher than through third party resellers- not much of a bargain for loyal customers
Date published: 2022-04-16
Rated 5 out of 5 by from EASY AND SIMPLE EXPERIENCE LOVED THE SIMPLICITY OF THE ALREADY CONFUSING TASK
Date published: 2022-04-16
Rated 4 out of 5 by from TurboTax Deluxe is an awesome online tool, but $$$ I have used TurboTax for a few years, it keeps all of my information stored. The Pros outway the Cons but there I one drawback. I found that in order to correct informational input on a 1095-A you have to delete the form, then start from scratch. I spend more time than necessary; whereas if the form was correctable as a pdf it would've saved me time.
Date published: 2022-04-16
Rated 5 out of 5 by from TURBOTAX IS EASY GREAT EASY SYSTEM TO USE AND VERY EXPLANATORY AS WELL. THANK YOU
Date published: 2022-04-16
Rated 3 out of 5 by from Wishing for a couple of improvements Would like to search for key words on a page (including forms) via ctrl-F. Would also like to be able to understand certain calculations better -- such as Line 5 of Schedule 8812 (i.e. link show the worksheet). Finally, would like to understand (quick side/side "what if") what would have happened if something were different -- such as not taking the advance on child tax credit or signing up for FSA or other.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy Easy and simple just how i like it!!!!!!!!!!!!!!!!
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 7327