TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Help is non-existent Return was rejected without any rejection code. They promised to fix the return and I could re-file. There was nothing to correct and re-filed only to have it rejected a second time. The fix is to file by mail which will result in delay of refund. I purchased Turbo-Tax in order to E-file and am unable to file electronically.
Date published: 2023-03-10
Rated 1 out of 5 by from This year's TurboTax software is buggy This year's software (the updater part) is extremely buggy. I had tried at least 3 installations. The updater was in this infinite loop. After numerous trial and finally it went thru.
Date published: 2023-03-10
Rated 3 out of 5 by from State Tax integration is mediocre. Every year is fails to transfer some State Tax information from the previous year. Examples for MA are county and drivers license information. Also, the charge for State filing should be included.
Date published: 2023-03-10
Rated 5 out of 5 by from Connie and Tracy (assistant) were great! My experience with TurboTax was great. Tracy was a great assistant and then Connie took care of the rest. It was very easy to use and file
Date published: 2023-03-10
Rated 1 out of 5 by from Wish i went with taxact I went with turbotax because i filed with them last year was hoping it would make my it a bit easier but i was way wrong. Now it lost my files and i have to mail it in.
Date published: 2023-03-10
Rated 5 out of 5 by from quick Turbotax was quick and easy to use. I think my return is higher than it would be otherwise.
Date published: 2023-03-10
Rated 5 out of 5 by from amazing great service easy to use online assistance all around amazing
Date published: 2023-03-10
Rated 5 out of 5 by from Valerie P. was awesome. 100% Recommendation. Our agent was fantastic. Very quick responses to our complicated questions and very patient responses were much appreciated. She seemed almost happy that the taxes were complicated. Valerie was exceptional in every way.
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax is awesome TurboTax is awesome I love everything about it real easy and fast
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax is the best and only tax software to use I have been using TurboTax for over 20 years and I will never switch to another. I appreciate the ease of using it. The Help and More Info are very useful and informative, I use them often.
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 7321
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Help is non-existent Return was rejected without any rejection code. They promised to fix the return and I could re-file. There was nothing to correct and re-filed only to have it rejected a second time. The fix is to file by mail which will result in delay of refund. I purchased Turbo-Tax in order to E-file and am unable to file electronically.
Date published: 2023-03-10
Rated 1 out of 5 by from This year's TurboTax software is buggy This year's software (the updater part) is extremely buggy. I had tried at least 3 installations. The updater was in this infinite loop. After numerous trial and finally it went thru.
Date published: 2023-03-10
Rated 3 out of 5 by from State Tax integration is mediocre. Every year is fails to transfer some State Tax information from the previous year. Examples for MA are county and drivers license information. Also, the charge for State filing should be included.
Date published: 2023-03-10
Rated 5 out of 5 by from Connie and Tracy (assistant) were great! My experience with TurboTax was great. Tracy was a great assistant and then Connie took care of the rest. It was very easy to use and file
Date published: 2023-03-10
Rated 1 out of 5 by from Wish i went with taxact I went with turbotax because i filed with them last year was hoping it would make my it a bit easier but i was way wrong. Now it lost my files and i have to mail it in.
Date published: 2023-03-10
Rated 5 out of 5 by from quick Turbotax was quick and easy to use. I think my return is higher than it would be otherwise.
Date published: 2023-03-10
Rated 5 out of 5 by from amazing great service easy to use online assistance all around amazing
Date published: 2023-03-10
Rated 5 out of 5 by from Valerie P. was awesome. 100% Recommendation. Our agent was fantastic. Very quick responses to our complicated questions and very patient responses were much appreciated. She seemed almost happy that the taxes were complicated. Valerie was exceptional in every way.
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax is awesome TurboTax is awesome I love everything about it real easy and fast
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax is the best and only tax software to use I have been using TurboTax for over 20 years and I will never switch to another. I appreciate the ease of using it. The Help and More Info are very useful and informative, I use them often.
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 7321