TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from It seems that Turbo Tax used to be better It seems that Turbo Tax used to be better and easier to use. I had to make some manual corrections to make this work for us. I hope that they improve their software as I have used them for many years now.
Date published: 2021-05-17
Rated 2 out of 5 by from Payment suck it takes me over an hour to process payment, always gives an error and cant reach anyone on phone
Date published: 2021-05-17
Rated 3 out of 5 by from It took me almost 3 hours to file this return. My wife and I moved to Oklahoma from California November 2020 and it wanted the both of us to file a tax return for Oklahoma even though we didn't work for the last month of 2020. How does it make sense to file a tax return on nonexistent income? This was our last resort as our first choice (a tax preparer we found in Oklahoma) became unavailable and wouldn't return our calls or emails.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBOTAX IS AWESOME IT WAS EASY TO USE FOR FIRST TIME USERS. GREAT TIPS AND HELP SUPPORT IS EXCELLENT AND COVERED EVERY QUESTION I HAD
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is great. I used to take my taxes to be done, for the last 5 years. I have been doing them myself, thanks to Turbotax easy to follow instructions.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to file Great experience using Turbotax. Highly recommend it to anyone who want to learn how to file their own taxes.
Date published: 2021-05-17
Rated 4 out of 5 by from Easy input - Easy checking I filed my nephews return, but paid the $25.00, form was rejected, so it has been mailed. I was not able to file my state return for free, even though I did not use my one free state filing.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is a life saver Quick and to the point. Personally I have no complaints and everything is so straight forward.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy as can be Great product, easy, free and convenient. Will continue to use this service.
Date published: 2021-05-17
Rated 2 out of 5 by from Generally ok, outdated security. Turbotax online itself is ok, but the stand-alone app is much better. The online version doesn't have an option to edit the forms directly, like the stand-alone version does. The login security is also ridiculous. There's always an annoying captcha, and there's no option to do 2FA using an app, or a physical security key such as an yubikey. Instead it uses unsafe and slow-delivery SMS messages.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 733
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from It seems that Turbo Tax used to be better It seems that Turbo Tax used to be better and easier to use. I had to make some manual corrections to make this work for us. I hope that they improve their software as I have used them for many years now.
Date published: 2021-05-17
Rated 2 out of 5 by from Payment suck it takes me over an hour to process payment, always gives an error and cant reach anyone on phone
Date published: 2021-05-17
Rated 3 out of 5 by from It took me almost 3 hours to file this return. My wife and I moved to Oklahoma from California November 2020 and it wanted the both of us to file a tax return for Oklahoma even though we didn't work for the last month of 2020. How does it make sense to file a tax return on nonexistent income? This was our last resort as our first choice (a tax preparer we found in Oklahoma) became unavailable and wouldn't return our calls or emails.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBOTAX IS AWESOME IT WAS EASY TO USE FOR FIRST TIME USERS. GREAT TIPS AND HELP SUPPORT IS EXCELLENT AND COVERED EVERY QUESTION I HAD
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is great. I used to take my taxes to be done, for the last 5 years. I have been doing them myself, thanks to Turbotax easy to follow instructions.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to file Great experience using Turbotax. Highly recommend it to anyone who want to learn how to file their own taxes.
Date published: 2021-05-17
Rated 4 out of 5 by from Easy input - Easy checking I filed my nephews return, but paid the $25.00, form was rejected, so it has been mailed. I was not able to file my state return for free, even though I did not use my one free state filing.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is a life saver Quick and to the point. Personally I have no complaints and everything is so straight forward.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy as can be Great product, easy, free and convenient. Will continue to use this service.
Date published: 2021-05-17
Rated 2 out of 5 by from Generally ok, outdated security. Turbotax online itself is ok, but the stand-alone app is much better. The online version doesn't have an option to edit the forms directly, like the stand-alone version does. The login security is also ridiculous. There's always an annoying captcha, and there's no option to do 2FA using an app, or a physical security key such as an yubikey. Instead it uses unsafe and slow-delivery SMS messages.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 733