TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Every Prior year tax software inaccessible. The software needs improvements. It is almost impossible to load past year's tax returns. I have to Uninstall and reinstall every time I need access to my past returns. Frustrating. Please fix this.
Date published: 2022-10-15
Rated 1 out of 5 by from Connecting to Quickbooks Online Was a Nightmare I'm a new business owner who recently adopted Quickbooks online for bookkeeping. That software is great, and I've also enjoyed TurboTax personal in the past as well. Unfortunately TurboTax for business is far far far below the bar. I expected to be able to simply connect my Quickbooks Online right into TurboTax and have it 99% completed. Instead it took me hours of reading through FAQs and guides, downloading various versions of Quickbooks Desktop (not available on Mac btw), Conversion tools, manually typing in links, having the converter throw errors with no explanation, having the version of Quickbooks I downloaded (2023) not be compatible with TurboTax 2021, having to spend an hour being bounced around tech support calls, finally getting the right version of Quickbooks desktop installed, getting more errors, and finally, after just trying over and over again, was able to get it to connect the data to TurboTax. WHAT THE HECK. These products are all made by the same company, the experience of connecting them is horrendous. Quickbooks online is a beautiful piece of flagship software and not having a matching version of TurboTax online is unbelievable. As a result I will not use TurboTax for business again and will strongly recommend anyone stay away from it. On top of that, the Desktop app was a far cry from the quality software I've come to expect from the online version of QB and TT. Riddled with painful UI and tiny windows the UX was awful and the biggest issue was ROUNDING ERRORS. Yeah TT and QB don't round the same way and I had to fudge numbers to get the balance sheet to agree because TT rounds along the way and QB doesn't. As a result there will now be a permanent inconsistency in my books AND TT wouldn't let me submit until this $1 imbalance was addressed. It even suggests "check for rounding error" but there's literally nothing we can do when the software is the cause. And you can't say this isn't a known issue because there are forum posts on this going back years. I may like QB Online, I may like TT online, but my experience today was nothing short of 1 star garbage that deserves to be trashed. GET YOUR ACT TOGETHER! The only light in the darkness was the astoundingly good quality of the tech support folks I spoke to. All were friendly and very sharp...although nobody really seemed to be trained to deal with this conversion issue the crossed 3 products - and when I was being passed around they would each say that this was an issue for QB online, or desktop, or TT.
Date published: 2022-10-15
Rated 5 out of 5 by from Great System and is made easy to prepare on line Great system I highly recommend this system to my friends
Date published: 2022-10-15
Rated 5 out of 5 by from excellent as always always surprises me with legal ways to save on my taxes
Date published: 2022-10-15
Rated 4 out of 5 by from Great before, but 2021 version had issues Very easy to follow & do taxes yourself. The 2021 version was difficult to download for Mac and caused me many issues.
Date published: 2022-10-15
Rated 5 out of 5 by from I have used Turbotax for many years. Necessary. You have made it as simple as possible, but it is still complicated!
Date published: 2022-10-15
Rated 5 out of 5 by from Turbo tax is great I always take live help, so I can ask question when I am not sure. Experts have good knowledge and they try their very best to guide you in the right dircetion
Date published: 2022-10-15
Rated 2 out of 5 by from Why all the nonsense with state tax returns? The state tax filing pages roll around and around with no escape....I had to file two very simple state tax returns and wasted a lot of time rolling around to the same questions, same pages, don't know which state the page is asking about. Why all the nonsense? I don't remember having any problems in past years. Also, why put the "Continue" or other answer buttons so far down the pages....another time waster......should be able to see those buttons on one screen, no scrolling.
Date published: 2022-10-15
Rated 5 out of 5 by from I love Turbo Tax Live! I was initially helped by Tom from Turbo Tax Live, who strongly understood my unique tax situation and where I was coming from. Tom was very helpful, and a pleasure to work with! I was then assigned to Paul, an experienced CPA, who took the ball and ran! Being new to the real estate rental business, I had many different questions, and I also had several tricky tax situations this tax year. Paul breezed through it, and took me across the finish line! I am very happy with my experience, and will definitely be a repeat Turbo Tax Live customer, and will be requesting these two gentlemen again next year.... thank you!
Date published: 2022-10-15
Rated 3 out of 5 by from Letter to Management I been using Turbotax for many years. The product it self is good. I am very unhappy that management has decided not to allow CD users access to there awesome CPAs and other tax experts. I sure that there are many CD users that don't want to use the Live version. For next year please allow CD purchasers access to your tax experts and I'll give you the 5 stars that you deserve!
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 7320
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Every Prior year tax software inaccessible. The software needs improvements. It is almost impossible to load past year's tax returns. I have to Uninstall and reinstall every time I need access to my past returns. Frustrating. Please fix this.
Date published: 2022-10-15
Rated 1 out of 5 by from Connecting to Quickbooks Online Was a Nightmare I'm a new business owner who recently adopted Quickbooks online for bookkeeping. That software is great, and I've also enjoyed TurboTax personal in the past as well. Unfortunately TurboTax for business is far far far below the bar. I expected to be able to simply connect my Quickbooks Online right into TurboTax and have it 99% completed. Instead it took me hours of reading through FAQs and guides, downloading various versions of Quickbooks Desktop (not available on Mac btw), Conversion tools, manually typing in links, having the converter throw errors with no explanation, having the version of Quickbooks I downloaded (2023) not be compatible with TurboTax 2021, having to spend an hour being bounced around tech support calls, finally getting the right version of Quickbooks desktop installed, getting more errors, and finally, after just trying over and over again, was able to get it to connect the data to TurboTax. WHAT THE HECK. These products are all made by the same company, the experience of connecting them is horrendous. Quickbooks online is a beautiful piece of flagship software and not having a matching version of TurboTax online is unbelievable. As a result I will not use TurboTax for business again and will strongly recommend anyone stay away from it. On top of that, the Desktop app was a far cry from the quality software I've come to expect from the online version of QB and TT. Riddled with painful UI and tiny windows the UX was awful and the biggest issue was ROUNDING ERRORS. Yeah TT and QB don't round the same way and I had to fudge numbers to get the balance sheet to agree because TT rounds along the way and QB doesn't. As a result there will now be a permanent inconsistency in my books AND TT wouldn't let me submit until this $1 imbalance was addressed. It even suggests "check for rounding error" but there's literally nothing we can do when the software is the cause. And you can't say this isn't a known issue because there are forum posts on this going back years. I may like QB Online, I may like TT online, but my experience today was nothing short of 1 star garbage that deserves to be trashed. GET YOUR ACT TOGETHER! The only light in the darkness was the astoundingly good quality of the tech support folks I spoke to. All were friendly and very sharp...although nobody really seemed to be trained to deal with this conversion issue the crossed 3 products - and when I was being passed around they would each say that this was an issue for QB online, or desktop, or TT.
Date published: 2022-10-15
Rated 5 out of 5 by from Great System and is made easy to prepare on line Great system I highly recommend this system to my friends
Date published: 2022-10-15
Rated 5 out of 5 by from excellent as always always surprises me with legal ways to save on my taxes
Date published: 2022-10-15
Rated 4 out of 5 by from Great before, but 2021 version had issues Very easy to follow & do taxes yourself. The 2021 version was difficult to download for Mac and caused me many issues.
Date published: 2022-10-15
Rated 5 out of 5 by from I have used Turbotax for many years. Necessary. You have made it as simple as possible, but it is still complicated!
Date published: 2022-10-15
Rated 5 out of 5 by from Turbo tax is great I always take live help, so I can ask question when I am not sure. Experts have good knowledge and they try their very best to guide you in the right dircetion
Date published: 2022-10-15
Rated 2 out of 5 by from Why all the nonsense with state tax returns? The state tax filing pages roll around and around with no escape....I had to file two very simple state tax returns and wasted a lot of time rolling around to the same questions, same pages, don't know which state the page is asking about. Why all the nonsense? I don't remember having any problems in past years. Also, why put the "Continue" or other answer buttons so far down the pages....another time waster......should be able to see those buttons on one screen, no scrolling.
Date published: 2022-10-15
Rated 5 out of 5 by from I love Turbo Tax Live! I was initially helped by Tom from Turbo Tax Live, who strongly understood my unique tax situation and where I was coming from. Tom was very helpful, and a pleasure to work with! I was then assigned to Paul, an experienced CPA, who took the ball and ran! Being new to the real estate rental business, I had many different questions, and I also had several tricky tax situations this tax year. Paul breezed through it, and took me across the finish line! I am very happy with my experience, and will definitely be a repeat Turbo Tax Live customer, and will be requesting these two gentlemen again next year.... thank you!
Date published: 2022-10-15
Rated 3 out of 5 by from Letter to Management I been using Turbotax for many years. The product it self is good. I am very unhappy that management has decided not to allow CD users access to there awesome CPAs and other tax experts. I sure that there are many CD users that don't want to use the Live version. For next year please allow CD purchasers access to your tax experts and I'll give you the 5 stars that you deserve!
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 7320