TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 2 out of 5 by from Not worth the price. Good riddance Initially planned to file using premium live. I’ve used TurboTax for 8years and have been pretty happy with it. I spoke with tax “experts” on two separate occasions and was misguided both times. I was given wrong information that would have cost me nearly 1k. When I called customer service to get a refund for the live service but still file with premier, the representative told me I could just clear my current progress and change my selection to premier only and she assured me my 2020 information would be saved. It wasn’t. Honestly at times I think just filling out forms printed from the irs website would be easier. That’s my plan for 2021.
Date published: 2021-03-10
Rated 4 out of 5 by from could be better some steps too complicated. could use clearer instructions
Date published: 2021-03-10
Rated 5 out of 5 by from Use Turbotax Very easy to use. TurboTax walks you through the whole process of doing your own taxes. Free too.
Date published: 2021-03-10
Rated 5 out of 5 by from Great & Easy The Turbotax process was quick and easy to understand.
Date published: 2021-03-10
Rated 4 out of 5 by from Super Helpful The experts really are super super helpful and patient!
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is awesome It was user friendly, quick and easy to use. One of the best systems I've used. thank you.
Date published: 2021-03-10
Rated 3 out of 5 by from Turbo Tax was fairly simple They really guide you step by step through your return so it's fairly simple to use. The only downside is the cost and hidden fee to file.
Date published: 2021-03-10
Rated 5 out of 5 by from Great service I have used turbo tax for a few years now and it's been nice. It is simple to use and offers help when needed. I have been able to file all my work and get a max refund.
Date published: 2021-03-10
Rated 5 out of 5 by from Mostly great It was a little confusing at the end, it seemed to ask the same questions a lot. But your online/live help was awesome! Great people!
Date published: 2021-03-10
Rated 5 out of 5 by from Love Turbo Tax Using Turbo Tax was an easy process would suggest everyone use it
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 7316
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not worth the price. Good riddance Initially planned to file using premium live. I’ve used TurboTax for 8years and have been pretty happy with it. I spoke with tax “experts” on two separate occasions and was misguided both times. I was given wrong information that would have cost me nearly 1k. When I called customer service to get a refund for the live service but still file with premier, the representative told me I could just clear my current progress and change my selection to premier only and she assured me my 2020 information would be saved. It wasn’t. Honestly at times I think just filling out forms printed from the irs website would be easier. That’s my plan for 2021.
Date published: 2021-03-10
Rated 4 out of 5 by from could be better some steps too complicated. could use clearer instructions
Date published: 2021-03-10
Rated 5 out of 5 by from Use Turbotax Very easy to use. TurboTax walks you through the whole process of doing your own taxes. Free too.
Date published: 2021-03-10
Rated 5 out of 5 by from Great & Easy The Turbotax process was quick and easy to understand.
Date published: 2021-03-10
Rated 4 out of 5 by from Super Helpful The experts really are super super helpful and patient!
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is awesome It was user friendly, quick and easy to use. One of the best systems I've used. thank you.
Date published: 2021-03-10
Rated 3 out of 5 by from Turbo Tax was fairly simple They really guide you step by step through your return so it's fairly simple to use. The only downside is the cost and hidden fee to file.
Date published: 2021-03-10
Rated 5 out of 5 by from Great service I have used turbo tax for a few years now and it's been nice. It is simple to use and offers help when needed. I have been able to file all my work and get a max refund.
Date published: 2021-03-10
Rated 5 out of 5 by from Mostly great It was a little confusing at the end, it seemed to ask the same questions a lot. But your online/live help was awesome! Great people!
Date published: 2021-03-10
Rated 5 out of 5 by from Love Turbo Tax Using Turbo Tax was an easy process would suggest everyone use it
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 7316