TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281610 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Wonderful I absolutely love turbotax. Customer service is prompt.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is great. I have used TT for a lot lof years now and it is great. Easy to use and very helpfull
Date published: 2021-03-10
Rated 5 out of 5 by from Awesome It talked me through everything I like the service
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax is super convenient The professional explanations on those tax terms make my tax return a easy job.
Date published: 2021-03-10
Rated 4 out of 5 by from Great but still trick you It’s easy to use explains a multitude of things well except for the parts that they ask for money. This was my first year in 8 years needing a bit more complicated form and it was not clear what I was paying for when it came time to check out.
Date published: 2021-03-10
Rated 5 out of 5 by from Great Service I used the turbo expert and Genovia was amazing. She walked me through all the deductions and helped us make sure we did not miss anything.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy to understand It took less than half hour to finish both federal and state taxes.
Date published: 2021-03-10
Rated 2 out of 5 by from A bit scammy I do not know how I was supposed to get $3,000 dollars back, with state and federal together, but am only getting 2,100 back.. The fees said it was $150, so why am I only getting 2,100 back. There was no break down of the costs to help me understand, and they are betting on people like me who will only write a bad review and wont complain to them, because I am tired of it all and have no energy to fight this. So be aware!
Date published: 2021-03-10
Rated 5 out of 5 by from great got right to the point walked me through what i was doing very nice and helpful
Date published: 2021-03-10
Rated 2 out of 5 by from Software was glitchy and awful phone support I had difficulty getting my Turbo Tax Business 2019 software to connect for download of the CA State Forms. So I followed the instructions and called for support to pay for it an get a confirmation number. The person I was connected to did not seem very able to understand English or type it and was completely unfamiliar with how or why I might be asking her for this. She spent 3 hours...yes 3 hours! futzing and eventually could do nothing to help me. After that I reloaded everything on a different computer, successfully connected and finished the return. How do I get those 3 hours back? Do all calls end up routed to India for 3 hours of everyone's wasted time and no help at all??
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 7309
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Wonderful I absolutely love turbotax. Customer service is prompt.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is great. I have used TT for a lot lof years now and it is great. Easy to use and very helpfull
Date published: 2021-03-10
Rated 5 out of 5 by from Awesome It talked me through everything I like the service
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax is super convenient The professional explanations on those tax terms make my tax return a easy job.
Date published: 2021-03-10
Rated 4 out of 5 by from Great but still trick you It’s easy to use explains a multitude of things well except for the parts that they ask for money. This was my first year in 8 years needing a bit more complicated form and it was not clear what I was paying for when it came time to check out.
Date published: 2021-03-10
Rated 5 out of 5 by from Great Service I used the turbo expert and Genovia was amazing. She walked me through all the deductions and helped us make sure we did not miss anything.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy to understand It took less than half hour to finish both federal and state taxes.
Date published: 2021-03-10
Rated 2 out of 5 by from A bit scammy I do not know how I was supposed to get $3,000 dollars back, with state and federal together, but am only getting 2,100 back.. The fees said it was $150, so why am I only getting 2,100 back. There was no break down of the costs to help me understand, and they are betting on people like me who will only write a bad review and wont complain to them, because I am tired of it all and have no energy to fight this. So be aware!
Date published: 2021-03-10
Rated 5 out of 5 by from great got right to the point walked me through what i was doing very nice and helpful
Date published: 2021-03-10
Rated 2 out of 5 by from Software was glitchy and awful phone support I had difficulty getting my Turbo Tax Business 2019 software to connect for download of the CA State Forms. So I followed the instructions and called for support to pay for it an get a confirmation number. The person I was connected to did not seem very able to understand English or type it and was completely unfamiliar with how or why I might be asking her for this. She spent 3 hours...yes 3 hours! futzing and eventually could do nothing to help me. After that I reloaded everything on a different computer, successfully connected and finished the return. How do I get those 3 hours back? Do all calls end up routed to India for 3 hours of everyone's wasted time and no help at all??
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 7309