TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from First time to use TT in a long time. First time in a long time without outside tax preparer. We used both chat box and a live expert to get the help we needed. They were excellent help - ver patient with these old people.
Date published: 2023-03-07
Rated 5 out of 5 by from Easy experience Filing with Turbo was quick and easy. I felt confident in completing my return. I was able to receive helpful assistance.
Date published: 2023-03-07
Rated 5 out of 5 by from it's over for 2022 Taxes Simple & straightforward directions. Easy-fill amounts saves time.
Date published: 2023-03-07
Rated 4 out of 5 by from good help turbo tax helps me to do the taxes myself but it doesnt seem save me any money.You seem to be getting over priced
Date published: 2023-03-07
Rated 5 out of 5 by from We Love TurboTax! We've used TurboTax for many years now..... it is easy to use and we have not had any problems of our returns being rejected or audited.
Date published: 2023-03-07
Rated 3 out of 5 by from Turbo Tax Full service process was very bad I have been using Turbo Tax for many years and full service as well. This year Turbo Tax made my life harder to review the return before filing the return. It did not allow me to see anything in my return number until I pay the full fee. After paying the full fee, I found a calculation error in my return and took more than one day to get it resolved.
Date published: 2023-03-07
Rated 5 out of 5 by from Completely Satisfied with TurboTax Live Mu TurboTax Live expert was very through with my taxes. I feel that I got the best service.
Date published: 2023-03-07
Rated 1 out of 5 by from The product has gotten worse Too many attempts to upsell service. Basic service could be more helpful and user friendly given the price increase. Will look at other alternatives next year.
Date published: 2023-03-07
Rated 1 out of 5 by from Software still cannot handle 1099-K ebay sales I have been using Turbotax for probably a decade and ever since MA began requiring reporting personal property sales totaling over $600 several years ago this software still cannot figure out how to handle this. I did my taxes in 2 hours but trying to resolve the software bug for the 1099-K resulted in many frustrating wasted nights. I also had to upgrade to Premium to get more access to handle this and then almost had to pay another $200 just to get customer service to help me figure out this software error. Ended up finding a work around on the Q&A page and hopefull the IRS accepts this.
Date published: 2023-03-07
Rated 5 out of 5 by from Turbo Tax is easy to use and informative. If you are an experienced tax preparer, you can choose to pick and enter all information, however, if you're a beginner, then choose to have Turb Tax guide you thru your tax return. Either way, you're sure to end up with an accurate tax return you can have confidence in.
Date published: 2023-03-07
All TurboTax® Offerings Reviews - Page 7307
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from First time to use TT in a long time. First time in a long time without outside tax preparer. We used both chat box and a live expert to get the help we needed. They were excellent help - ver patient with these old people.
Date published: 2023-03-07
Rated 5 out of 5 by from Easy experience Filing with Turbo was quick and easy. I felt confident in completing my return. I was able to receive helpful assistance.
Date published: 2023-03-07
Rated 5 out of 5 by from it's over for 2022 Taxes Simple & straightforward directions. Easy-fill amounts saves time.
Date published: 2023-03-07
Rated 4 out of 5 by from good help turbo tax helps me to do the taxes myself but it doesnt seem save me any money.You seem to be getting over priced
Date published: 2023-03-07
Rated 5 out of 5 by from We Love TurboTax! We've used TurboTax for many years now..... it is easy to use and we have not had any problems of our returns being rejected or audited.
Date published: 2023-03-07
Rated 3 out of 5 by from Turbo Tax Full service process was very bad I have been using Turbo Tax for many years and full service as well. This year Turbo Tax made my life harder to review the return before filing the return. It did not allow me to see anything in my return number until I pay the full fee. After paying the full fee, I found a calculation error in my return and took more than one day to get it resolved.
Date published: 2023-03-07
Rated 5 out of 5 by from Completely Satisfied with TurboTax Live Mu TurboTax Live expert was very through with my taxes. I feel that I got the best service.
Date published: 2023-03-07
Rated 1 out of 5 by from The product has gotten worse Too many attempts to upsell service. Basic service could be more helpful and user friendly given the price increase. Will look at other alternatives next year.
Date published: 2023-03-07
Rated 1 out of 5 by from Software still cannot handle 1099-K ebay sales I have been using Turbotax for probably a decade and ever since MA began requiring reporting personal property sales totaling over $600 several years ago this software still cannot figure out how to handle this. I did my taxes in 2 hours but trying to resolve the software bug for the 1099-K resulted in many frustrating wasted nights. I also had to upgrade to Premium to get more access to handle this and then almost had to pay another $200 just to get customer service to help me figure out this software error. Ended up finding a work around on the Q&A page and hopefull the IRS accepts this.
Date published: 2023-03-07
Rated 5 out of 5 by from Turbo Tax is easy to use and informative. If you are an experienced tax preparer, you can choose to pick and enter all information, however, if you're a beginner, then choose to have Turb Tax guide you thru your tax return. Either way, you're sure to end up with an accurate tax return you can have confidence in.
Date published: 2023-03-07
All TurboTax® Offerings Reviews - Page 7307