TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Processing Fees I was charged $50 to process my tax return although I didn't elect for any additional services. This is the first time I have ever been charged. Additionally, I selected to deduct the $50 from my return and found out at checkout they tried to charge me $40 to do so ($90 total).
Date published: 2021-03-08
Rated 4 out of 5 by from TurboTax is great, except for communications. I have used TT for several years. This year there was a filing error due to a TT software problem and both Federal and State returns were rejected. There was a promise of an update, but there was no indication that the update was made and that I could re-file. There was no communications from Customer Service and no avenue to reach anyone to find out the status. Very poor communications which left a lot of people unable to discover the status of the error correction.
Date published: 2021-03-08
Rated 5 out of 5 by from Awesome The gentleman was really great and understanding. He was great.
Date published: 2021-03-08
Rated 5 out of 5 by from TurboTax is awesome TurboTax is very easy to use. I've used it the last 3 years and have been very please with the service. Very very user friendly
Date published: 2021-03-08
Rated 5 out of 5 by from Great product, easy to use Turbo tax was easy to use and very helpful to get the best refund.
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax Makes Filing Taxes Easy Great experience with Turbo Tax again this year. Have been using it for the last 6 years.
Date published: 2021-03-08
Rated 4 out of 5 by from Great Job There was some minor glitches in the program. When I got online with the Christopher, he was very helpful and patient as we worked our way through these problems!
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax I am using for Turbo tax for last years. It is very friendly and very informative
Date published: 2021-03-08
Rated 5 out of 5 by from TURBO TAX FREE VERY CONVENIENT AS A VERY LITTLE FIGURES OF W-2. FAST AND AWESOME.
Date published: 2021-03-08
Rated 4 out of 5 by from Good , easy way to prepare taxes I have one complaint. Your website says can file 8 tax returns per license code and use on 5 computers. I have always used CD in past but this year I got a new computer, without CD driver, and was difficult to set up using the license code. I usually then sent CD to my daughter but just gave the license code and she could not access on computer. Was told I had to set her new account up on my computer - totally ridiculous, why allow other users and then cant create the account on their own computer! This was never a problem when we both had the CD driver!!!
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7305
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Processing Fees I was charged $50 to process my tax return although I didn't elect for any additional services. This is the first time I have ever been charged. Additionally, I selected to deduct the $50 from my return and found out at checkout they tried to charge me $40 to do so ($90 total).
Date published: 2021-03-08
Rated 4 out of 5 by from TurboTax is great, except for communications. I have used TT for several years. This year there was a filing error due to a TT software problem and both Federal and State returns were rejected. There was a promise of an update, but there was no indication that the update was made and that I could re-file. There was no communications from Customer Service and no avenue to reach anyone to find out the status. Very poor communications which left a lot of people unable to discover the status of the error correction.
Date published: 2021-03-08
Rated 5 out of 5 by from Awesome The gentleman was really great and understanding. He was great.
Date published: 2021-03-08
Rated 5 out of 5 by from TurboTax is awesome TurboTax is very easy to use. I've used it the last 3 years and have been very please with the service. Very very user friendly
Date published: 2021-03-08
Rated 5 out of 5 by from Great product, easy to use Turbo tax was easy to use and very helpful to get the best refund.
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax Makes Filing Taxes Easy Great experience with Turbo Tax again this year. Have been using it for the last 6 years.
Date published: 2021-03-08
Rated 4 out of 5 by from Great Job There was some minor glitches in the program. When I got online with the Christopher, he was very helpful and patient as we worked our way through these problems!
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax I am using for Turbo tax for last years. It is very friendly and very informative
Date published: 2021-03-08
Rated 5 out of 5 by from TURBO TAX FREE VERY CONVENIENT AS A VERY LITTLE FIGURES OF W-2. FAST AND AWESOME.
Date published: 2021-03-08
Rated 4 out of 5 by from Good , easy way to prepare taxes I have one complaint. Your website says can file 8 tax returns per license code and use on 5 computers. I have always used CD in past but this year I got a new computer, without CD driver, and was difficult to set up using the license code. I usually then sent CD to my daughter but just gave the license code and she could not access on computer. Was told I had to set her new account up on my computer - totally ridiculous, why allow other users and then cant create the account on their own computer! This was never a problem when we both had the CD driver!!!
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7305