TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 1 out of 5 by from Turbo or IRS not working together Repeatedly I put in my AGI from 2020 only to be repeatedly rejected. The software requires the use of a credit card to pay the filing fee for state. Since I have to print and mail, I am now out of additional $25. Frustrating!!
Date published: 2022-04-19
Rated 4 out of 5 by from EASY TO USE ALWAYS SOMEONE TO HELP WAS NOT ABLE TO CLAIM INTEREST ON MORTGAGE
Date published: 2022-04-19
Rated 2 out of 5 by from Disappointed with Turbotax 2020 I've purchased and used the Turbotax Programs in some form for over 20 years. I do my family's taxes and have come to rely on the program to handle our taxes. This year out of four returns submitted two were rejected because the only verification method used was last year's AGI. On the two rejected the program listed the correct AGI. however the IRS rejected the returns, several times due to what they determined to be the incorrect AGI from 2020. I'm not sure where their computer found the AGI they said was accurate. I have last year's forms that verify the numbers I used. I should have been given the option of using an alternate method of a pin but that was not available in the Turbotax program. I would like to see an alternate method of verification next year.
Date published: 2022-04-19
Rated 2 out of 5 by from Issue w/ Form 1040 12b; Disappointed w/ TurbotTax I completed a Schedule A but did not have enough to exceed the standard deduction of $21,500; so Turbotax applied the Standard $21,500 deduction 12a. I had charitable donations at $1,400 but Turbotax only applied $440 charitable donation to 12b. Turbotax PROVIDED NO EXPLAINATION on how why you applied only $440. I would like an answer
Date published: 2022-04-19
Rated 5 out of 5 by from incredibly thorough and helpful This makes the whole process so much more streamlined while also saving me the maximum amount on my taxes.
Date published: 2022-04-19
Rated 4 out of 5 by from tax I like turbotax because its easy to use. I helped my niece do her taxes and it went well. Thanks again
Date published: 2022-04-19
Rated 5 out of 5 by from Excellent product! I have used TurboTax for over 10 years and it's easy to use and very thorough. I recommend it to my tech savvy friends
Date published: 2022-04-19
Rated 5 out of 5 by from Great product - Turbo Tax Now I plan to become an expert in preparation Tax using Turbo Tax
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo tax wasted a lot of my time My first attempt to file with turbo tax this year did not save properly and I had to restart...Then after I filed I needed to make an amendment and because it didn't save that time either I had to redo it again.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax works Great I did not speak to a Tax Person this year, I have in past years. I retired on 12/31/2020, and I need to change my program. How do I do that?
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 731
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo or IRS not working together Repeatedly I put in my AGI from 2020 only to be repeatedly rejected. The software requires the use of a credit card to pay the filing fee for state. Since I have to print and mail, I am now out of additional $25. Frustrating!!
Date published: 2022-04-19
Rated 4 out of 5 by from EASY TO USE ALWAYS SOMEONE TO HELP WAS NOT ABLE TO CLAIM INTEREST ON MORTGAGE
Date published: 2022-04-19
Rated 2 out of 5 by from Disappointed with Turbotax 2020 I've purchased and used the Turbotax Programs in some form for over 20 years. I do my family's taxes and have come to rely on the program to handle our taxes. This year out of four returns submitted two were rejected because the only verification method used was last year's AGI. On the two rejected the program listed the correct AGI. however the IRS rejected the returns, several times due to what they determined to be the incorrect AGI from 2020. I'm not sure where their computer found the AGI they said was accurate. I have last year's forms that verify the numbers I used. I should have been given the option of using an alternate method of a pin but that was not available in the Turbotax program. I would like to see an alternate method of verification next year.
Date published: 2022-04-19
Rated 2 out of 5 by from Issue w/ Form 1040 12b; Disappointed w/ TurbotTax I completed a Schedule A but did not have enough to exceed the standard deduction of $21,500; so Turbotax applied the Standard $21,500 deduction 12a. I had charitable donations at $1,400 but Turbotax only applied $440 charitable donation to 12b. Turbotax PROVIDED NO EXPLAINATION on how why you applied only $440. I would like an answer
Date published: 2022-04-19
Rated 5 out of 5 by from incredibly thorough and helpful This makes the whole process so much more streamlined while also saving me the maximum amount on my taxes.
Date published: 2022-04-19
Rated 4 out of 5 by from tax I like turbotax because its easy to use. I helped my niece do her taxes and it went well. Thanks again
Date published: 2022-04-19
Rated 5 out of 5 by from Excellent product! I have used TurboTax for over 10 years and it's easy to use and very thorough. I recommend it to my tech savvy friends
Date published: 2022-04-19
Rated 5 out of 5 by from Great product - Turbo Tax Now I plan to become an expert in preparation Tax using Turbo Tax
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo tax wasted a lot of my time My first attempt to file with turbo tax this year did not save properly and I had to restart...Then after I filed I needed to make an amendment and because it didn't save that time either I had to redo it again.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax works Great I did not speak to a Tax Person this year, I have in past years. I retired on 12/31/2020, and I need to change my program. How do I do that?
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 731