TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbotax is very helpful! Very responsive. Very professional. Guide me through my filing process step by step.
Date published: 2021-03-08
Rated 4 out of 5 by from Good But Room To Improve Easy to use if you don't miss a line or two. On line help was no help--referred to list of questions and responses from other users. When did locate the correct help to remove W-2 form, instructions referred to a trash can which was not there.
Date published: 2021-03-08
Rated 2 out of 5 by from Not Free as advertised Advertise free but not how it works out not willing to ecver use or recommend turbo tax to anyone else
Date published: 2021-03-08
Rated 4 out of 5 by from Very useful but... This is the second year in a row that I have used Turbo Tax and for someone like me who has a pretty simple return it is a very good product, very easy to use and such. However, I am an old school kind of girl, so the fact that I couldn't see the actual return until I paid was upsetting to me. I would have preferred that I get to look at an actual form, just to see it. I think it would have made me feel better about it and also better about the price, which I found a little high. I guess Intuit forgot that they sent me a per cent off offer because I used them last year. Nobody told me there are 2 versions of Turbo Tax and one is much higher priced than the other. Yikes! Oh, well, at least my taxes are done and hopefully they will go through smoothly so I don't have to send them in on paper like last year.
Date published: 2021-03-08
Rated 5 out of 5 by from Great support and smooth filing I used the free e-file as an expat. Needed support from chat, and the woman who helped me stayed with me for over the hour to solve several issues. I was able to file for free from oversees and have all my 1099 documents downloaded automatically from several investment firms. Outstanding process.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy to follow You got an expert behind you and it was so easy to follow
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax Premium Outstanding !!! Process was so easy. Imported 100% of my investment activity
Date published: 2021-03-08
Rated 4 out of 5 by from TurboTax was good Some of the entry techniques were a little awkward. The support by Sherman was absolutely fabulous! I got a call-back in a little over an hour, and he helped me fix the problem quickly so I could efile. Which I am doing right now.
Date published: 2021-03-08
Rated 5 out of 5 by from TurboTax is easy and inexpensive In particular, I love that they link you directly to your various financial institutions which means that you don't need to input much information. It also decreases the chances of making errors. I was very impressed. It allows you to go back to sections if you are missing something. I sold some assets this year and everything was automatically uploaded
Date published: 2021-03-08
Rated 5 out of 5 by from Helpful I spoke with John at Turbotax for advice before I began this years' taxes. He prepared me for filing, and his advice was true. Thanks to you John!!
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7290
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax is very helpful! Very responsive. Very professional. Guide me through my filing process step by step.
Date published: 2021-03-08
Rated 4 out of 5 by from Good But Room To Improve Easy to use if you don't miss a line or two. On line help was no help--referred to list of questions and responses from other users. When did locate the correct help to remove W-2 form, instructions referred to a trash can which was not there.
Date published: 2021-03-08
Rated 2 out of 5 by from Not Free as advertised Advertise free but not how it works out not willing to ecver use or recommend turbo tax to anyone else
Date published: 2021-03-08
Rated 4 out of 5 by from Very useful but... This is the second year in a row that I have used Turbo Tax and for someone like me who has a pretty simple return it is a very good product, very easy to use and such. However, I am an old school kind of girl, so the fact that I couldn't see the actual return until I paid was upsetting to me. I would have preferred that I get to look at an actual form, just to see it. I think it would have made me feel better about it and also better about the price, which I found a little high. I guess Intuit forgot that they sent me a per cent off offer because I used them last year. Nobody told me there are 2 versions of Turbo Tax and one is much higher priced than the other. Yikes! Oh, well, at least my taxes are done and hopefully they will go through smoothly so I don't have to send them in on paper like last year.
Date published: 2021-03-08
Rated 5 out of 5 by from Great support and smooth filing I used the free e-file as an expat. Needed support from chat, and the woman who helped me stayed with me for over the hour to solve several issues. I was able to file for free from oversees and have all my 1099 documents downloaded automatically from several investment firms. Outstanding process.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy to follow You got an expert behind you and it was so easy to follow
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax Premium Outstanding !!! Process was so easy. Imported 100% of my investment activity
Date published: 2021-03-08
Rated 4 out of 5 by from TurboTax was good Some of the entry techniques were a little awkward. The support by Sherman was absolutely fabulous! I got a call-back in a little over an hour, and he helped me fix the problem quickly so I could efile. Which I am doing right now.
Date published: 2021-03-08
Rated 5 out of 5 by from TurboTax is easy and inexpensive In particular, I love that they link you directly to your various financial institutions which means that you don't need to input much information. It also decreases the chances of making errors. I was very impressed. It allows you to go back to sections if you are missing something. I sold some assets this year and everything was automatically uploaded
Date published: 2021-03-08
Rated 5 out of 5 by from Helpful I spoke with John at Turbotax for advice before I began this years' taxes. He prepared me for filing, and his advice was true. Thanks to you John!!
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7290