TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Helpful with tax jargon Did my own through TurboTax last year and was pretty simple but this year got help with live expert and they were able to save me a little money. They were helpful with tax jargon.
Date published: 2022-04-07
Rated 4 out of 5 by from Turbo Tax is good, could be better I have been using it for years, and my faith in the product is shrinking. Very Rigid on RITA RITA OH Taxes, constant error messaging - kept insisting. Also, it forced me had to complete 8812 for child care credit, which I have never qualified for. I would like an option to use TT for RITA Oh but this product should either be eliminated or reprogrammed. I end up writing it out myself, and mailing.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax helped me understand small business taxes I used to file with a CPA but all the small-business tax jargon left my head spinning. TurboTax walked me through each step and helped me list more deductions than ever before.
Date published: 2022-04-07
Rated 5 out of 5 by from My reviewer was awesome very helpful, and answered all my questions and was thorough
Date published: 2022-04-07
Rated 3 out of 5 by from Disappointed Been using Turbo tax for many years. This year I noticed changes that were not explained so I had to call support to see what I needed to do. Unfortunately, the support people knew less than me
Date published: 2022-04-07
Rated 2 out of 5 by from Just tell us the real cost to file. Geez I hate using this program. Why cant you guys just be upfront on the cost of everything to file.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax is great Turbo taxes was great. I could sleep knowing my taxes were in good hands
Date published: 2022-04-07
Rated 2 out of 5 by from TurboTax for Bus incorrectly populates 1041 fields Answers to questions asked by TurboTax Bus are not correctly entered into the 1041 for Grantor Trusts. For example, while the Fiduciary was specified as being the Trustee, the 1041 created by TurboTax showed the Grantor as the Fiduciary. By manually overing these entries in Forms, the 1041 could be completed correctly
Date published: 2022-04-07
Rated 4 out of 5 by from Turbo Tax Good. Sometimes confusing with the forms it asks for.
Date published: 2022-04-07
Rated 4 out of 5 by from Very helpful along with room for improvement I had an overall smooth process. Very friendly and patient experts to provide service for my needs. I also found that there was not much accommodation for US expats. I had no options for my foreign address without experts directly entering that information, nor was there a way to pay with my foreign credit card making paying for the service an incredibly frustrating experience in the beginning. A business should never make it hard for someone to pay for their service. Again, I had a mostly smooth and enjoyable experience. I highly recommend this to anyone who wants a smooth tax filing experience. Hopefully those issues with expat customers will be rectified soon so more can use this service without hassle.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 7277
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Helpful with tax jargon Did my own through TurboTax last year and was pretty simple but this year got help with live expert and they were able to save me a little money. They were helpful with tax jargon.
Date published: 2022-04-07
Rated 4 out of 5 by from Turbo Tax is good, could be better I have been using it for years, and my faith in the product is shrinking. Very Rigid on RITA RITA OH Taxes, constant error messaging - kept insisting. Also, it forced me had to complete 8812 for child care credit, which I have never qualified for. I would like an option to use TT for RITA Oh but this product should either be eliminated or reprogrammed. I end up writing it out myself, and mailing.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax helped me understand small business taxes I used to file with a CPA but all the small-business tax jargon left my head spinning. TurboTax walked me through each step and helped me list more deductions than ever before.
Date published: 2022-04-07
Rated 5 out of 5 by from My reviewer was awesome very helpful, and answered all my questions and was thorough
Date published: 2022-04-07
Rated 3 out of 5 by from Disappointed Been using Turbo tax for many years. This year I noticed changes that were not explained so I had to call support to see what I needed to do. Unfortunately, the support people knew less than me
Date published: 2022-04-07
Rated 2 out of 5 by from Just tell us the real cost to file. Geez I hate using this program. Why cant you guys just be upfront on the cost of everything to file.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo tax is great Turbo taxes was great. I could sleep knowing my taxes were in good hands
Date published: 2022-04-07
Rated 2 out of 5 by from TurboTax for Bus incorrectly populates 1041 fields Answers to questions asked by TurboTax Bus are not correctly entered into the 1041 for Grantor Trusts. For example, while the Fiduciary was specified as being the Trustee, the 1041 created by TurboTax showed the Grantor as the Fiduciary. By manually overing these entries in Forms, the 1041 could be completed correctly
Date published: 2022-04-07
Rated 4 out of 5 by from Turbo Tax Good. Sometimes confusing with the forms it asks for.
Date published: 2022-04-07
Rated 4 out of 5 by from Very helpful along with room for improvement I had an overall smooth process. Very friendly and patient experts to provide service for my needs. I also found that there was not much accommodation for US expats. I had no options for my foreign address without experts directly entering that information, nor was there a way to pay with my foreign credit card making paying for the service an incredibly frustrating experience in the beginning. A business should never make it hard for someone to pay for their service. Again, I had a mostly smooth and enjoyable experience. I highly recommend this to anyone who wants a smooth tax filing experience. Hopefully those issues with expat customers will be rectified soon so more can use this service without hassle.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 7277