TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Great ! Very easy to use and walks you through the process in a way that is easy to understand.
Date published: 2023-03-11
Rated 4 out of 5 by from Turbo tax is super quick and easy Love that there is live help at any time of you need it
Date published: 2023-03-11
Rated 1 out of 5 by from Not so sure I've always used turbo tax for my taxes but I used a tax professional my last two taxes (2020-2021). I returned to turbo taxes this year because I wanted to do my own taxes again. I regret this decision because I took covid 19 disaster distribution that I spread over three years. When I tried to file my taxes this year, turbo tax told me I have to wait till 2/16 because that's when form 8915f will be available to use. I waited and then they switched again and told me to wait till 2/23, which I also waited. When 2/23 came, again I was told to wait till 3/9. This is so frustrating as big a company as turbox tax is, it can not get its act together and give accurate information. Turbo tax do not have customer service to talk to with an issue which is ridiculous. Also when I purchased the software, I was under the impression that you get 5 free federal and one free state file. I was however, charged $25 for my state file and I am using the turbotax home & business software. I need my refund.
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo Tax is awesome! no problems at all breezed right through it, i use Turbo Tax every year
Date published: 2023-03-11
Rated 1 out of 5 by from how much is this program? Every year I need to use TurboTax....because there really isn't any alternative for the self-preparer. Every year I notice that somehow I am charged for the premium when I don't want it. This program itself is fine but can be confusing. If you want to go back to another tab it is organized in a really inefficient manner. You should be able to write off the cost of the program on your taxes.
Date published: 2023-03-11
Rated 4 out of 5 by from Turbo Tax 2022 Okay, I am retired and have used standard for several years..
Date published: 2023-03-11
Rated 5 out of 5 by from Love how easy it is I've been using TurboTax for nearly 20 years and it's always made tax season stress free and easy. So, thank you for that.
Date published: 2023-03-11
Rated 5 out of 5 by from Great! My turbo tax expert was awesome! They handled all my questions and documents like a true expert as well as being very friendly and personable.
Date published: 2023-03-11
Rated 5 out of 5 by from Very easy Took 1.5 hours to complete. My taxes were complicated but this was easy
Date published: 2023-03-11
Rated 5 out of 5 by from TurboTax is very easy to use! This was my first year of being self-employed. The menus were very easy to follow and all the areas I needed seemed to be covered. The only negative, to me, is that even though I paid more for an upgraded version, I didn't get representative advise unless I upgraded even more. It would have been nice to get a little advise from a rep, even if they couldn't do a total review of my tax return.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 7255
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great ! Very easy to use and walks you through the process in a way that is easy to understand.
Date published: 2023-03-11
Rated 4 out of 5 by from Turbo tax is super quick and easy Love that there is live help at any time of you need it
Date published: 2023-03-11
Rated 1 out of 5 by from Not so sure I've always used turbo tax for my taxes but I used a tax professional my last two taxes (2020-2021). I returned to turbo taxes this year because I wanted to do my own taxes again. I regret this decision because I took covid 19 disaster distribution that I spread over three years. When I tried to file my taxes this year, turbo tax told me I have to wait till 2/16 because that's when form 8915f will be available to use. I waited and then they switched again and told me to wait till 2/23, which I also waited. When 2/23 came, again I was told to wait till 3/9. This is so frustrating as big a company as turbox tax is, it can not get its act together and give accurate information. Turbo tax do not have customer service to talk to with an issue which is ridiculous. Also when I purchased the software, I was under the impression that you get 5 free federal and one free state file. I was however, charged $25 for my state file and I am using the turbotax home & business software. I need my refund.
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo Tax is awesome! no problems at all breezed right through it, i use Turbo Tax every year
Date published: 2023-03-11
Rated 1 out of 5 by from how much is this program? Every year I need to use TurboTax....because there really isn't any alternative for the self-preparer. Every year I notice that somehow I am charged for the premium when I don't want it. This program itself is fine but can be confusing. If you want to go back to another tab it is organized in a really inefficient manner. You should be able to write off the cost of the program on your taxes.
Date published: 2023-03-11
Rated 4 out of 5 by from Turbo Tax 2022 Okay, I am retired and have used standard for several years..
Date published: 2023-03-11
Rated 5 out of 5 by from Love how easy it is I've been using TurboTax for nearly 20 years and it's always made tax season stress free and easy. So, thank you for that.
Date published: 2023-03-11
Rated 5 out of 5 by from Great! My turbo tax expert was awesome! They handled all my questions and documents like a true expert as well as being very friendly and personable.
Date published: 2023-03-11
Rated 5 out of 5 by from Very easy Took 1.5 hours to complete. My taxes were complicated but this was easy
Date published: 2023-03-11
Rated 5 out of 5 by from TurboTax is very easy to use! This was my first year of being self-employed. The menus were very easy to follow and all the areas I needed seemed to be covered. The only negative, to me, is that even though I paid more for an upgraded version, I didn't get representative advise unless I upgraded even more. It would have been nice to get a little advise from a rep, even if they couldn't do a total review of my tax return.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 7255