TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from Stay away if you're filing Schedule H Turbo Tax was unable to accurately populate my Schedule H for me due to a software glitch on Turbo Tax's end. This has to do with the fact that my home state, NY, is a credit reduction state and this is not yet reflected by Turbo Tax. I spent hours trying to escalate this software glitch issue internally at Turbo Tax to no avail. What's even worse, Turbo Tax asked me to upgrade to Live Premier in order to speak with someone regarding the software glitch issue. I was told I would be given a service code to avoid paying for the Live Premier. When I spoke with the Live agent, he agreed that there is a software glitch and he notified me in writing that escalated the matter to a manager. Since then, I have not heard back from him. A few days later, I noticed Turbo Tax was making me pay an addition $25 per state return for a total of $50. I spent nearly 3 hours trying to get Turbo Tax state returns refunded to me because I had already paid for those returns 3 weeks prior. No one was able to reverse those charges and accordingly I paid Turbo Tax twice for filing my state tax returns. The first time I paid $39 per state return and the second time Turbo Tax made me pay $25 per state return. This was utterly frustrating to pay duplicate charges for the same product/serrvice.
Date published: 2023-03-10
Rated 4 out of 5 by from Ceclia was awesome! The process was really smooth. Cecilia was prompt in answering my queries and preparing my returns.
Date published: 2023-03-10
Rated 4 out of 5 by from Turbo Tax is easy to use I appreciated everything until I didn’t have a choice on upgrading. It was either upgrade or go back.
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax is easy to use For several years I have used TurboTax to complete our taxes because it is easy to use. Each year they make improvements and I like the ability to reference information as I complete the forms in the program.
Date published: 2023-03-10
Rated 5 out of 5 by from Awesome Service Quick and easy. Highly recommend. Great experience overall.
Date published: 2023-03-10
Rated 1 out of 5 by from Way to expensive I sold 1 stock on 2022 and I had to upgrade to the "premium" version of the software. It ended up costing me $200. The local tax place charges $150. I will not be using TurboTax again next year
Date published: 2023-03-10
Rated 5 out of 5 by from Awesome help Quick and fast one thing I love about turbo tax ❤❤
Date published: 2023-03-10
Rated 5 out of 5 by from 2022 TurboTax It is simple to use, walks you through the process of what you need to do
Date published: 2023-03-10
Rated 5 out of 5 by from fast and easy Using TT is super fast and easy. no hiccups and no stress.
Date published: 2023-03-10
Rated 5 out of 5 by from Antoinette is Awesome She was patient, and very caring.. i would love to work with her again
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 7254
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Stay away if you're filing Schedule H Turbo Tax was unable to accurately populate my Schedule H for me due to a software glitch on Turbo Tax's end. This has to do with the fact that my home state, NY, is a credit reduction state and this is not yet reflected by Turbo Tax. I spent hours trying to escalate this software glitch issue internally at Turbo Tax to no avail. What's even worse, Turbo Tax asked me to upgrade to Live Premier in order to speak with someone regarding the software glitch issue. I was told I would be given a service code to avoid paying for the Live Premier. When I spoke with the Live agent, he agreed that there is a software glitch and he notified me in writing that escalated the matter to a manager. Since then, I have not heard back from him. A few days later, I noticed Turbo Tax was making me pay an addition $25 per state return for a total of $50. I spent nearly 3 hours trying to get Turbo Tax state returns refunded to me because I had already paid for those returns 3 weeks prior. No one was able to reverse those charges and accordingly I paid Turbo Tax twice for filing my state tax returns. The first time I paid $39 per state return and the second time Turbo Tax made me pay $25 per state return. This was utterly frustrating to pay duplicate charges for the same product/serrvice.
Date published: 2023-03-10
Rated 4 out of 5 by from Ceclia was awesome! The process was really smooth. Cecilia was prompt in answering my queries and preparing my returns.
Date published: 2023-03-10
Rated 4 out of 5 by from Turbo Tax is easy to use I appreciated everything until I didn’t have a choice on upgrading. It was either upgrade or go back.
Date published: 2023-03-10
Rated 5 out of 5 by from TurboTax is easy to use For several years I have used TurboTax to complete our taxes because it is easy to use. Each year they make improvements and I like the ability to reference information as I complete the forms in the program.
Date published: 2023-03-10
Rated 5 out of 5 by from Awesome Service Quick and easy. Highly recommend. Great experience overall.
Date published: 2023-03-10
Rated 1 out of 5 by from Way to expensive I sold 1 stock on 2022 and I had to upgrade to the "premium" version of the software. It ended up costing me $200. The local tax place charges $150. I will not be using TurboTax again next year
Date published: 2023-03-10
Rated 5 out of 5 by from Awesome help Quick and fast one thing I love about turbo tax ❤❤
Date published: 2023-03-10
Rated 5 out of 5 by from 2022 TurboTax It is simple to use, walks you through the process of what you need to do
Date published: 2023-03-10
Rated 5 out of 5 by from fast and easy Using TT is super fast and easy. no hiccups and no stress.
Date published: 2023-03-10
Rated 5 out of 5 by from Antoinette is Awesome She was patient, and very caring.. i would love to work with her again
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 7254