TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Easy to use Software is intuitive and easy to use and help feature is great
Date published: 2022-02-25
Rated 5 out of 5 by from Awesome Experience was great and it was very easy to do would recommend do you use TurboTax
Date published: 2022-02-25
Rated 4 out of 5 by from Great Not very happy with the way I was treated for the last two Days, I started my return on Feb 22, 2022, after completing the return had a Problem with Form 593 not reporting correctly?? Was on the Phone for about 3 hours with people trying to help me, however no one could fix the problem with State filing. Was told someone would call me back on Feb 23. No one ever called back, I called Turbotax onFeb 23 at about 3 PM PST told the gal the problem I was having and no one called me back? She them put me on Hold (waited 90 mins on hold) No one ever pick up again to talk to me. On Feb 24 at about I called again at about 1PM PST the first person I talked to (went thru the store again) Telling her the problem. This lady told me to call The IRS to complete form 1040. This was completely incorrect.... She then hung up on me?? I again went on line to have someone call me back. A lady named Shanita was on the line to help (told her the problems I was having) This was a blessing she was so helpful what a blessing and breath of fresh air. She worked with me to correct the problem. If it wasn't for Shanita I would never come back to TurboTax.. What a wonderful lady..OVER THE PAST 3 DAYS
Date published: 2022-02-25
Rated 5 out of 5 by from easy peasy So Easy and helpful. Questions are explained and easy to complete.
Date published: 2022-02-25
Rated 5 out of 5 by from Awsome Pretty easy okkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Date published: 2022-02-25
Rated 5 out of 5 by from AWESOME IT WAS GOOD REALLY HELP LIVE EXPEXRT WALED ME THRU AND HELPED
Date published: 2022-02-25
Rated 3 out of 5 by from average at best I was unable to find an answer to simple question. I needed to change the amount applied from 2020 and just accidently stumbled across the information after having read pages of questions and answers. Also tried calling but that just added another 10 minutes of waiting.
Date published: 2022-02-25
Rated 5 out of 5 by from Simple, convenient service Made it easy to import all necessary documents, and it's cheaper than hiring an accountant. The convenience of being able to work on it whenever I had time and come back to it later is also nice.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo tax is great Very easy to use. Fast and accurate. Love it! Recommend
Date published: 2022-02-25
Rated 5 out of 5 by from Awesome Turbo tax is great to file my taxes with and fairly simple to use.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7252
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Software is intuitive and easy to use and help feature is great
Date published: 2022-02-25
Rated 5 out of 5 by from Awesome Experience was great and it was very easy to do would recommend do you use TurboTax
Date published: 2022-02-25
Rated 4 out of 5 by from Great Not very happy with the way I was treated for the last two Days, I started my return on Feb 22, 2022, after completing the return had a Problem with Form 593 not reporting correctly?? Was on the Phone for about 3 hours with people trying to help me, however no one could fix the problem with State filing. Was told someone would call me back on Feb 23. No one ever called back, I called Turbotax onFeb 23 at about 3 PM PST told the gal the problem I was having and no one called me back? She them put me on Hold (waited 90 mins on hold) No one ever pick up again to talk to me. On Feb 24 at about I called again at about 1PM PST the first person I talked to (went thru the store again) Telling her the problem. This lady told me to call The IRS to complete form 1040. This was completely incorrect.... She then hung up on me?? I again went on line to have someone call me back. A lady named Shanita was on the line to help (told her the problems I was having) This was a blessing she was so helpful what a blessing and breath of fresh air. She worked with me to correct the problem. If it wasn't for Shanita I would never come back to TurboTax.. What a wonderful lady..OVER THE PAST 3 DAYS
Date published: 2022-02-25
Rated 5 out of 5 by from easy peasy So Easy and helpful. Questions are explained and easy to complete.
Date published: 2022-02-25
Rated 5 out of 5 by from Awsome Pretty easy okkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Date published: 2022-02-25
Rated 5 out of 5 by from AWESOME IT WAS GOOD REALLY HELP LIVE EXPEXRT WALED ME THRU AND HELPED
Date published: 2022-02-25
Rated 3 out of 5 by from average at best I was unable to find an answer to simple question. I needed to change the amount applied from 2020 and just accidently stumbled across the information after having read pages of questions and answers. Also tried calling but that just added another 10 minutes of waiting.
Date published: 2022-02-25
Rated 5 out of 5 by from Simple, convenient service Made it easy to import all necessary documents, and it's cheaper than hiring an accountant. The convenience of being able to work on it whenever I had time and come back to it later is also nice.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo tax is great Very easy to use. Fast and accurate. Love it! Recommend
Date published: 2022-02-25
Rated 5 out of 5 by from Awesome Turbo tax is great to file my taxes with and fairly simple to use.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7252