TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by
CasperPheb from
Turbo Tax let me down this year.
I purchased TT Premier this year (we are TT customers for over 20 years) instead of Home and Business, because we no longer were independent contractors and didn't need the business part, or so i thought. As I went thru the questions, I began to realize that TT had not brought over my information from 2020 completely. We have rental property, and have for at least 10 years, and oightther than a prompt for my 1099 regarding my rentals, nothing came over. This resulted in a 3 day marathon of me trying to do my taxes without help. I use TT because I count on you knowing me, and asking questions that will turn up changes in circumstance from year to year. Finally, today i googled a help line number and called for help. About 20 minutes later a lovely young lady called and the two of us worked out the messed up 2021 return. Forms had been added (child car tax credit worksheets...our child is 52 this year)......... and somehow, our simple rental had turned into sole proprietor business. Her name is Emma and she is responsible for me staying a TT customer. My rant here is that I think i necessary to warn your customers that changing versions of TT can be dangerous to your tax return. Emma has reassured me that if I use Preimer next year, everything will transfer appropriately, so you get another chance next year. Thanks for listening, and I like to think that someone will pay attention to this problem.
Date published: 2022-03-25
Rated 4 out of 5 by
Joe P Jr from
Handled Most Everything
Very well organized and easy to use. I did have to go searching for the correct form the NYS LTC Tax Credit as it is not handled directly by TurboTax
Date published: 2022-03-25
Rated 5 out of 5 by
Rogerdodger2021 from
Great and Easy Return
Since I used it last Year very easy download with all forms for this year and am retired so not much to change. Very easy and nice to do your taxes this way. Great product and have used it for many years. Recommend it for sure!!
Date published: 2022-03-25
Rated 4 out of 5 by
Mark 747 from
I use TurboTax Every Year
It's reliable and straightforward. Does everything I need.
Date published: 2022-03-25
Rated 5 out of 5 by
Super K Dog from
Great platform
First time (after many years of using an accountant). I'll be back!
Date published: 2022-03-25
Rated 5 out of 5 by
ShaeBaby82 from
Love it!!!!
I have loved turbo tax since 2018. It is the quickest and most simple.
Date published: 2022-03-25
Rated 3 out of 5 by
Jeff2828 from
Difficult to use
Difficult to use had several problems couldn't get any help
Date published: 2022-03-25
Rated 4 out of 5 by
Coring17 from
Good
The software is okay, needs a little improvement on the K-1 forms when adding information. So far I don't have a problem with the software since I used to do income tax for more than 15 years.
Date published: 2022-03-25
Rated 2 out of 5 by
DotheDew02 from
Time will tell
Never let me enter my retirement. Not overly certain everything is correct
Date published: 2022-03-25
Rated 5 out of 5 by
Indianmaiden from
Great Job Turbo Tax
It walked me thru some things I didn't understand.
All TurboTax® Offerings Reviews - Page 7212
Date published: 2022-03-25
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
CasperPheb from
Turbo Tax let me down this year.
I purchased TT Premier this year (we are TT customers for over 20 years) instead of Home and Business, because we no longer were independent contractors and didn't need the business part, or so i thought. As I went thru the questions, I began to realize that TT had not brought over my information from 2020 completely. We have rental property, and have for at least 10 years, and oightther than a prompt for my 1099 regarding my rentals, nothing came over. This resulted in a 3 day marathon of me trying to do my taxes without help. I use TT because I count on you knowing me, and asking questions that will turn up changes in circumstance from year to year. Finally, today i googled a help line number and called for help. About 20 minutes later a lovely young lady called and the two of us worked out the messed up 2021 return. Forms had been added (child car tax credit worksheets...our child is 52 this year)......... and somehow, our simple rental had turned into sole proprietor business. Her name is Emma and she is responsible for me staying a TT customer. My rant here is that I think i necessary to warn your customers that changing versions of TT can be dangerous to your tax return. Emma has reassured me that if I use Preimer next year, everything will transfer appropriately, so you get another chance next year. Thanks for listening, and I like to think that someone will pay attention to this problem.
Date published: 2022-03-25
Rated 4 out of 5 by
Joe P Jr from
Handled Most Everything
Very well organized and easy to use. I did have to go searching for the correct form the NYS LTC Tax Credit as it is not handled directly by TurboTax
Date published: 2022-03-25
Rated 5 out of 5 by
Rogerdodger2021 from
Great and Easy Return
Since I used it last Year very easy download with all forms for this year and am retired so not much to change. Very easy and nice to do your taxes this way. Great product and have used it for many years. Recommend it for sure!!
Date published: 2022-03-25
Rated 4 out of 5 by
Mark 747 from
I use TurboTax Every Year
It's reliable and straightforward. Does everything I need.
Date published: 2022-03-25
Rated 5 out of 5 by
Super K Dog from
Great platform
First time (after many years of using an accountant). I'll be back!
Date published: 2022-03-25
Rated 5 out of 5 by
ShaeBaby82 from
Love it!!!!
I have loved turbo tax since 2018. It is the quickest and most simple.
Date published: 2022-03-25
Rated 3 out of 5 by
Jeff2828 from
Difficult to use
Difficult to use had several problems couldn't get any help
Date published: 2022-03-25
Rated 4 out of 5 by
Coring17 from
Good
The software is okay, needs a little improvement on the K-1 forms when adding information. So far I don't have a problem with the software since I used to do income tax for more than 15 years.
Date published: 2022-03-25
Rated 2 out of 5 by
DotheDew02 from
Time will tell
Never let me enter my retirement. Not overly certain everything is correct
Date published: 2022-03-25
Rated 5 out of 5 by
Indianmaiden from
Great Job Turbo Tax
It walked me thru some things I didn't understand.
All TurboTax® Offerings Reviews - Page 7212
Date published: 2022-03-25