TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax let me down this year. I purchased TT Premier this year (we are TT customers for over 20 years) instead of Home and Business, because we no longer were independent contractors and didn't need the business part, or so i thought. As I went thru the questions, I began to realize that TT had not brought over my information from 2020 completely. We have rental property, and have for at least 10 years, and oightther than a prompt for my 1099 regarding my rentals, nothing came over. This resulted in a 3 day marathon of me trying to do my taxes without help. I use TT because I count on you knowing me, and asking questions that will turn up changes in circumstance from year to year. Finally, today i googled a help line number and called for help. About 20 minutes later a lovely young lady called and the two of us worked out the messed up 2021 return. Forms had been added (child car tax credit worksheets...our child is 52 this year)......... and somehow, our simple rental had turned into sole proprietor business. Her name is Emma and she is responsible for me staying a TT customer. My rant here is that I think i necessary to warn your customers that changing versions of TT can be dangerous to your tax return. Emma has reassured me that if I use Preimer next year, everything will transfer appropriately, so you get another chance next year. Thanks for listening, and I like to think that someone will pay attention to this problem.
Date published: 2022-03-25
Rated 4 out of 5 by from Handled Most Everything Very well organized and easy to use. I did have to go searching for the correct form the NYS LTC Tax Credit as it is not handled directly by TurboTax
Date published: 2022-03-25
Rated 5 out of 5 by from Great and Easy Return Since I used it last Year very easy download with all forms for this year and am retired so not much to change. Very easy and nice to do your taxes this way. Great product and have used it for many years. Recommend it for sure!!
Date published: 2022-03-25
Rated 4 out of 5 by from I use TurboTax Every Year It's reliable and straightforward. Does everything I need.
Date published: 2022-03-25
Rated 5 out of 5 by from Great platform First time (after many years of using an accountant). I'll be back!
Date published: 2022-03-25
Rated 5 out of 5 by from Love it!!!! I have loved turbo tax since 2018. It is the quickest and most simple.
Date published: 2022-03-25
Rated 3 out of 5 by from Difficult to use Difficult to use had several problems couldn't get any help
Date published: 2022-03-25
Rated 4 out of 5 by from Good The software is okay, needs a little improvement on the K-1 forms when adding information. So far I don't have a problem with the software since I used to do income tax for more than 15 years.
Date published: 2022-03-25
Rated 2 out of 5 by from Time will tell Never let me enter my retirement. Not overly certain everything is correct
Date published: 2022-03-25
Rated 5 out of 5 by from Great Job Turbo Tax It walked me thru some things I didn't understand.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 7212
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax let me down this year. I purchased TT Premier this year (we are TT customers for over 20 years) instead of Home and Business, because we no longer were independent contractors and didn't need the business part, or so i thought. As I went thru the questions, I began to realize that TT had not brought over my information from 2020 completely. We have rental property, and have for at least 10 years, and oightther than a prompt for my 1099 regarding my rentals, nothing came over. This resulted in a 3 day marathon of me trying to do my taxes without help. I use TT because I count on you knowing me, and asking questions that will turn up changes in circumstance from year to year. Finally, today i googled a help line number and called for help. About 20 minutes later a lovely young lady called and the two of us worked out the messed up 2021 return. Forms had been added (child car tax credit worksheets...our child is 52 this year)......... and somehow, our simple rental had turned into sole proprietor business. Her name is Emma and she is responsible for me staying a TT customer. My rant here is that I think i necessary to warn your customers that changing versions of TT can be dangerous to your tax return. Emma has reassured me that if I use Preimer next year, everything will transfer appropriately, so you get another chance next year. Thanks for listening, and I like to think that someone will pay attention to this problem.
Date published: 2022-03-25
Rated 4 out of 5 by from Handled Most Everything Very well organized and easy to use. I did have to go searching for the correct form the NYS LTC Tax Credit as it is not handled directly by TurboTax
Date published: 2022-03-25
Rated 5 out of 5 by from Great and Easy Return Since I used it last Year very easy download with all forms for this year and am retired so not much to change. Very easy and nice to do your taxes this way. Great product and have used it for many years. Recommend it for sure!!
Date published: 2022-03-25
Rated 4 out of 5 by from I use TurboTax Every Year It's reliable and straightforward. Does everything I need.
Date published: 2022-03-25
Rated 5 out of 5 by from Great platform First time (after many years of using an accountant). I'll be back!
Date published: 2022-03-25
Rated 5 out of 5 by from Love it!!!! I have loved turbo tax since 2018. It is the quickest and most simple.
Date published: 2022-03-25
Rated 3 out of 5 by from Difficult to use Difficult to use had several problems couldn't get any help
Date published: 2022-03-25
Rated 4 out of 5 by from Good The software is okay, needs a little improvement on the K-1 forms when adding information. So far I don't have a problem with the software since I used to do income tax for more than 15 years.
Date published: 2022-03-25
Rated 2 out of 5 by from Time will tell Never let me enter my retirement. Not overly certain everything is correct
Date published: 2022-03-25
Rated 5 out of 5 by from Great Job Turbo Tax It walked me thru some things I didn't understand.
Date published: 2022-03-25
All TurboTax® Offerings Reviews - Page 7212