TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Great software otherwise being fouled up over the years TTax has improved and has become a great tool in tax preparation and education. Its tutorial is great and can still be improved. However, I find it annoying that TTax 2019 and 2020 have been fouled up with unnecessary re-activations which effectively block legitimate subscribers. Please keep your customers, make things transparent and easy. The software is already paid for and activated, no need for new SNAFUs.
Date published: 2022-04-13
Rated 5 out of 5 by from Fast and Easy Very helpful answers and fast. I made a mistake and turbo tax caught it fast. I was able to fix it no problem.
Date published: 2022-04-13
Rated 5 out of 5 by from Easy to use Easy to use by someone who is not a tax expert. Very good.
Date published: 2022-04-13
Rated 4 out of 5 by from pretty goog i only got stuck a few times other than that pretty easy
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax is thorough and simple at the same time It takes a little patience to navigate through each section, but that is just because it is thorough. Overall TurboTax is very intuitive, easy to use, and thorough all at the same time.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax Rocks Even just the free version of TurboTax is worlds of help for a young adult like me. This is seriously a life saver. TurboTax makes everything sooo quick and easy. LOML <3
Date published: 2022-04-13
Rated 2 out of 5 by from Cannot import Charles Schwab tax forms I have been using Turbotax for over 10 years. Your product used to be excellent but this year a lot of people had problem to import Charles Schwab's tax forms with Desktop version. You could check Support Forum, people started to complain this problem since Feb 18th, but there is no workable solution. The solution from Your Support is to enter manually or to blame Charles Schwab. I even installed the update on April 12 and tried again, but it is still displayed BLANK login screen. It looks like the product is NOT compatible with Window 11. Couldn't your development team get the problem fixed????
Date published: 2022-04-13
Rated 1 out of 5 by from Messed up again this year Turbo Tax made a mistake on my return resulting in my owing $9k. It took me over 5 hours to find the mistake. I called the customer support # listed for Turbo Tax but it is an automated line that gives you only a few options -- none of them helpful for my case. Then it hangs up on you. No option to speak to someone live. Have had issues with Turbo Tax since filing in 2018. It used to be a good product. Will most likely go a different route next year. Was using the desktop MAC version. Maybe online version is better.
Date published: 2022-04-13
Rated 5 out of 5 by from Taxes are that bad with turbotax! First time doing taxes on our own since my husband retired. Using turbotax format was user friendly with on the side support. (Both chat and by phone)
Date published: 2022-04-13
Rated 5 out of 5 by from Easy to use Very user-friendly and easy to use. I will strongly recommend.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 7203
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great software otherwise being fouled up over the years TTax has improved and has become a great tool in tax preparation and education. Its tutorial is great and can still be improved. However, I find it annoying that TTax 2019 and 2020 have been fouled up with unnecessary re-activations which effectively block legitimate subscribers. Please keep your customers, make things transparent and easy. The software is already paid for and activated, no need for new SNAFUs.
Date published: 2022-04-13
Rated 5 out of 5 by from Fast and Easy Very helpful answers and fast. I made a mistake and turbo tax caught it fast. I was able to fix it no problem.
Date published: 2022-04-13
Rated 5 out of 5 by from Easy to use Easy to use by someone who is not a tax expert. Very good.
Date published: 2022-04-13
Rated 4 out of 5 by from pretty goog i only got stuck a few times other than that pretty easy
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax is thorough and simple at the same time It takes a little patience to navigate through each section, but that is just because it is thorough. Overall TurboTax is very intuitive, easy to use, and thorough all at the same time.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax Rocks Even just the free version of TurboTax is worlds of help for a young adult like me. This is seriously a life saver. TurboTax makes everything sooo quick and easy. LOML <3
Date published: 2022-04-13
Rated 2 out of 5 by from Cannot import Charles Schwab tax forms I have been using Turbotax for over 10 years. Your product used to be excellent but this year a lot of people had problem to import Charles Schwab's tax forms with Desktop version. You could check Support Forum, people started to complain this problem since Feb 18th, but there is no workable solution. The solution from Your Support is to enter manually or to blame Charles Schwab. I even installed the update on April 12 and tried again, but it is still displayed BLANK login screen. It looks like the product is NOT compatible with Window 11. Couldn't your development team get the problem fixed????
Date published: 2022-04-13
Rated 1 out of 5 by from Messed up again this year Turbo Tax made a mistake on my return resulting in my owing $9k. It took me over 5 hours to find the mistake. I called the customer support # listed for Turbo Tax but it is an automated line that gives you only a few options -- none of them helpful for my case. Then it hangs up on you. No option to speak to someone live. Have had issues with Turbo Tax since filing in 2018. It used to be a good product. Will most likely go a different route next year. Was using the desktop MAC version. Maybe online version is better.
Date published: 2022-04-13
Rated 5 out of 5 by from Taxes are that bad with turbotax! First time doing taxes on our own since my husband retired. Using turbotax format was user friendly with on the side support. (Both chat and by phone)
Date published: 2022-04-13
Rated 5 out of 5 by from Easy to use Very user-friendly and easy to use. I will strongly recommend.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 7203