TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 3 out of 5 by from Turbo Tax works great but Live Expert Serv is Not I had questions regarding an early withdrawal from my 401K due to COVID. The guy new less about it than I did. Ultimately we determined his thoughts were wrong and his support added zero value. In addition, I asked for suggestions and support on rental property and turns out he was wrong about that as well. Never paying for this again. Actually, I deserve a refund for his lack of support.
Date published: 2023-03-11
Rated 3 out of 5 by from Problems with 2022 Partnership preparation 1. I called Tech Support and was told that the 2022 Colorado partnership return could be filed electronically. That turned out to be untrue. 2. My partnership made distributions to partners in 2022. However, the "Step-by-Step" procedure never asked about distributions. In the Review section, the program said everything was in balance, but when I printed a preview copy of the federal return, Line 9 of Schedule M-2 didn't agree with Line 21 of Schedule L. The Turbotax review process, itself, should have caught that. 3. I answered "Yes" to Question 30 of Schedule B, but Turbotax did not produce Schedule B-2 in the return. Schedule B-2 should have been produced automatically.
Date published: 2023-03-11
Rated 3 out of 5 by from Disappointed I did not understand the question about PPP, because it asked if I had applied for, or received, forgiveness of a PPP loan. I think it was asking if I any of that had been true during 2022 but that's not what it asked. So I am not sure that my shareholder stock and debt basis calculations were accurate. This is something that was on my taxes for the first time last year (can't remember if it was business or personal), and I did not understand it and Turbotax provided zero explanation. Turbot tax just stopped the interview, provided me the form to complete, with no explanation. I had to go to an accountant to ask how to complete that form before filing my taxes.
Date published: 2023-03-11
Rated 2 out of 5 by from Fed 1040 is fine but State is poor I do not understand why I should have to pay to e-file state forms.
Date published: 2023-03-11
Rated 5 out of 5 by from Tax Expert I had a great experience. Rick was fast and helpful at helping me understand some crypto transactions I had made.
Date published: 2023-03-11
Rated 5 out of 5 by from EASY TO USE GREAT EXPLANATIONS ON QUESTIONS QUICK AND SIMPLE GREAT INFORMATION AVAILABLE WHEN NEEDED.
Date published: 2023-03-11
Rated 5 out of 5 by from Truly Experts Gina was able to anwser all my questions and guide me through my taxes. The process was easy with her expert help.
Date published: 2023-03-11
Rated 4 out of 5 by from Thank You Turbo Tax I've been filing my Taxes with TurboTax for years now. They always make something that seems very daunting an stressful easy to comprehend and accomplish.
Date published: 2023-03-11
Rated 5 out of 5 by from Quick and Easy As always, TurboTax made it quick and easy. This makes eight years in a row, and I'll be back for a ninth.
Date published: 2023-03-11
Rated 1 out of 5 by from Problems with State E-File and ZERO cust. Service The state E-File wasn’t working because there was a problem with the information it was importing from the federal to the state return. It did not inform me how to fix the problem. When I messaged for customer support, I got three phone calls. All three of the phone calls had no one on the line. I ended up being able to print the return and mail it in myself. This is the third year in a row that something has gone wrong on the TurboTax side when trying to file the state return. This will be my last year with TurboTax
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 7176
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax works great but Live Expert Serv is Not I had questions regarding an early withdrawal from my 401K due to COVID. The guy new less about it than I did. Ultimately we determined his thoughts were wrong and his support added zero value. In addition, I asked for suggestions and support on rental property and turns out he was wrong about that as well. Never paying for this again. Actually, I deserve a refund for his lack of support.
Date published: 2023-03-11
Rated 3 out of 5 by from Problems with 2022 Partnership preparation 1. I called Tech Support and was told that the 2022 Colorado partnership return could be filed electronically. That turned out to be untrue. 2. My partnership made distributions to partners in 2022. However, the "Step-by-Step" procedure never asked about distributions. In the Review section, the program said everything was in balance, but when I printed a preview copy of the federal return, Line 9 of Schedule M-2 didn't agree with Line 21 of Schedule L. The Turbotax review process, itself, should have caught that. 3. I answered "Yes" to Question 30 of Schedule B, but Turbotax did not produce Schedule B-2 in the return. Schedule B-2 should have been produced automatically.
Date published: 2023-03-11
Rated 3 out of 5 by from Disappointed I did not understand the question about PPP, because it asked if I had applied for, or received, forgiveness of a PPP loan. I think it was asking if I any of that had been true during 2022 but that's not what it asked. So I am not sure that my shareholder stock and debt basis calculations were accurate. This is something that was on my taxes for the first time last year (can't remember if it was business or personal), and I did not understand it and Turbotax provided zero explanation. Turbot tax just stopped the interview, provided me the form to complete, with no explanation. I had to go to an accountant to ask how to complete that form before filing my taxes.
Date published: 2023-03-11
Rated 2 out of 5 by from Fed 1040 is fine but State is poor I do not understand why I should have to pay to e-file state forms.
Date published: 2023-03-11
Rated 5 out of 5 by from Tax Expert I had a great experience. Rick was fast and helpful at helping me understand some crypto transactions I had made.
Date published: 2023-03-11
Rated 5 out of 5 by from EASY TO USE GREAT EXPLANATIONS ON QUESTIONS QUICK AND SIMPLE GREAT INFORMATION AVAILABLE WHEN NEEDED.
Date published: 2023-03-11
Rated 5 out of 5 by from Truly Experts Gina was able to anwser all my questions and guide me through my taxes. The process was easy with her expert help.
Date published: 2023-03-11
Rated 4 out of 5 by from Thank You Turbo Tax I've been filing my Taxes with TurboTax for years now. They always make something that seems very daunting an stressful easy to comprehend and accomplish.
Date published: 2023-03-11
Rated 5 out of 5 by from Quick and Easy As always, TurboTax made it quick and easy. This makes eight years in a row, and I'll be back for a ninth.
Date published: 2023-03-11
Rated 1 out of 5 by from Problems with State E-File and ZERO cust. Service The state E-File wasn’t working because there was a problem with the information it was importing from the federal to the state return. It did not inform me how to fix the problem. When I messaged for customer support, I got three phone calls. All three of the phone calls had no one on the line. I ended up being able to print the return and mail it in myself. This is the third year in a row that something has gone wrong on the TurboTax side when trying to file the state return. This will be my last year with TurboTax
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 7176