TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Turbo tax is very confusing, poorly constructed. Filling out my tax returns with turbo tax was a huge hassle. For instance, there was no state W-2 withholding section. So I had to input it in the tax form. Then it wouldn't allow me to e-file my CA return because I input my withholding manually. It said to input it in the federal W-2 section. But there was no state withholding from my W-2 in the interview, greyed out on the form. There was all kinds of confusion throughout.
Date published: 2022-04-10
Rated 1 out of 5 by from TT Business is terrible relative to online TT TT Business which I use to file a 1041 for a trust is very antiquated relative modern software including Turbotax Online that I use for my standard 1040 filing. The error checking and the guidance are very difficult to understand. As well, there is a massive bug that does not allow you to upload supporting documentation like a 1099-DIV or 1099-INT. The software actually states you can do this in order to just summarize your transactions and then provide the detailed document for support, but then they never give you the opportunity to upload. This is well documented in the support groups. My workaround was to combine (using a PDF combiner) the document with my 8453 which they do support upload. The error checking also would not allow Market Discount to be zero. The software gave me no guidance on what to do even though TT Business entered the zero for me.
Date published: 2022-04-10
Rated 5 out of 5 by from Awsome and very easy to do it Great Tax software, very easy to do it. It covers and explains all situations as you go on filling out information.
Date published: 2022-04-10
Rated 5 out of 5 by from NICE It is my 4th year using TurboTax. It helps me a lot , Thanks
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is Great Great support by the chat team. Software is very well written. Updates on the software is also nice.
Date published: 2022-04-10
Rated 1 out of 5 by from Forced to pay $46 for Audit Defense I did e-file and every time I tried was ready to pay refusing the $46, I was sent back to the same screen and had to start over again. Then finally I was able to select credit card, I got a message saying my version didn't support using the credit card and I would have to pay an additional $46. I felt like a hostage.
Date published: 2022-04-10
Rated 5 out of 5 by from Always great Have used your software for years and have been very happy with the program.
Date published: 2022-04-10
Rated 4 out of 5 by from User for 2 decades TT lost a star because the pop up write up doesn't necessarily provide a comparison view of past year with present year all the time so users can spot errors. We're not experienced, but we do know a thing or two about the tax system we want to be sure it's right and it's sometimes difficult.
Date published: 2022-04-10
Rated 3 out of 5 by from Issues: Would not automatically take my W2 after it tried my wife's W2. would not let me go back. It went past the tuition amount and stated that it was completed when going through 1098-T. This happened last year also. Also said that the PA charge would be $20 but when I went to pay, they charged $25.
Date published: 2022-04-10
Rated 5 out of 5 by from Solid and Reliable Glad I started Using Turbotax. After 2 years of using it ..its a breeze to do my taxes. I appreciate the ability to talk to someone on the phone when something new comes along in tax law. Very professional and helpful
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 7172
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo tax is very confusing, poorly constructed. Filling out my tax returns with turbo tax was a huge hassle. For instance, there was no state W-2 withholding section. So I had to input it in the tax form. Then it wouldn't allow me to e-file my CA return because I input my withholding manually. It said to input it in the federal W-2 section. But there was no state withholding from my W-2 in the interview, greyed out on the form. There was all kinds of confusion throughout.
Date published: 2022-04-10
Rated 1 out of 5 by from TT Business is terrible relative to online TT TT Business which I use to file a 1041 for a trust is very antiquated relative modern software including Turbotax Online that I use for my standard 1040 filing. The error checking and the guidance are very difficult to understand. As well, there is a massive bug that does not allow you to upload supporting documentation like a 1099-DIV or 1099-INT. The software actually states you can do this in order to just summarize your transactions and then provide the detailed document for support, but then they never give you the opportunity to upload. This is well documented in the support groups. My workaround was to combine (using a PDF combiner) the document with my 8453 which they do support upload. The error checking also would not allow Market Discount to be zero. The software gave me no guidance on what to do even though TT Business entered the zero for me.
Date published: 2022-04-10
Rated 5 out of 5 by from Awsome and very easy to do it Great Tax software, very easy to do it. It covers and explains all situations as you go on filling out information.
Date published: 2022-04-10
Rated 5 out of 5 by from NICE It is my 4th year using TurboTax. It helps me a lot , Thanks
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is Great Great support by the chat team. Software is very well written. Updates on the software is also nice.
Date published: 2022-04-10
Rated 1 out of 5 by from Forced to pay $46 for Audit Defense I did e-file and every time I tried was ready to pay refusing the $46, I was sent back to the same screen and had to start over again. Then finally I was able to select credit card, I got a message saying my version didn't support using the credit card and I would have to pay an additional $46. I felt like a hostage.
Date published: 2022-04-10
Rated 5 out of 5 by from Always great Have used your software for years and have been very happy with the program.
Date published: 2022-04-10
Rated 4 out of 5 by from User for 2 decades TT lost a star because the pop up write up doesn't necessarily provide a comparison view of past year with present year all the time so users can spot errors. We're not experienced, but we do know a thing or two about the tax system we want to be sure it's right and it's sometimes difficult.
Date published: 2022-04-10
Rated 3 out of 5 by from Issues: Would not automatically take my W2 after it tried my wife's W2. would not let me go back. It went past the tuition amount and stated that it was completed when going through 1098-T. This happened last year also. Also said that the PA charge would be $20 but when I went to pay, they charged $25.
Date published: 2022-04-10
Rated 5 out of 5 by from Solid and Reliable Glad I started Using Turbotax. After 2 years of using it ..its a breeze to do my taxes. I appreciate the ability to talk to someone on the phone when something new comes along in tax law. Very professional and helpful
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 7172