TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Old User I have been using Turbo Tax since they started making it. Always up to date and thorough.
Date published: 2022-10-20
Rated 3 out of 5 by from OK except for glitches in emailing taxes The program worked fine until we tried to pay for and send our state taxes. The response was an error message. I called TurboTax support and they had no clue why the data for credit card was not accepted. A few days later I attempted to send state taxes. After nearly a dozen tries, the forms were successfully sent.
Date published: 2022-10-20
Rated 1 out of 5 by from Getting more frustrating each year using TurboTax I have used TurboTax for more than 10 years. I used to love it. Now I think it is really crappy. For example, this year, I got a message at the end of the process that "Cannot save tax file". There was no remedy. What am I supposed to do? Redo everything ? Is there any indication that the same problem won't be there? Where/how can I save my tax file ?
Date published: 2022-10-20
Rated 2 out of 5 by from Turbo Tax made our returns late We had to enter our 2020 AGI in order to e-file both Fed and MA returns. However, even though we entered them correctly, our returns were rejected multiple times. Due to this, we will probably have late penalties and not be able to get the MA credit for filing on time.
Date published: 2022-10-19
Rated 5 out of 5 by from great idea Very easy and simple, it really laid out everything.
Date published: 2022-10-19
Rated 5 out of 5 by from works well works well, have used before in past years. Maybe will use again, this review is annoying!
Date published: 2022-10-19
Rated 4 out of 5 by from Great Service I received great and friendly service from the live chat feature. I couldn't figure out how to start by myself but was able to figure out how to complete the process on my own with their friendly guidance the whole process.
Date published: 2022-10-19
Rated 5 out of 5 by from Turbo Tax is wonderful. I have done very extensive tax returns with Turbo tax and it has always worked very well.
Date published: 2022-10-19
Rated 2 out of 5 by from DIdn't ask for my IRS PIN, return was rejected Seriously annoyed by TT! It did not ask for my IRS PIN, submitted an e-file on time, and AFTER the deadline(!) I was notified that my return was rejected, and I now have to pay a late filing penalty! Tell me that Turbo Tax could not have worked out that my return would be rejected due to a lack of an IRS PIN before they e-filed my return!!!
Date published: 2022-10-19
Rated 5 out of 5 by from QUICK AND EASY VERY THOUROUGH PROCESS, EASY, UNDERSTANDABLE. 6 TH YEAR IN A ROW LOVE TYRBO TAX
Date published: 2022-10-19
All TurboTax® Offerings Reviews - Page 7167
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Old User I have been using Turbo Tax since they started making it. Always up to date and thorough.
Date published: 2022-10-20
Rated 3 out of 5 by from OK except for glitches in emailing taxes The program worked fine until we tried to pay for and send our state taxes. The response was an error message. I called TurboTax support and they had no clue why the data for credit card was not accepted. A few days later I attempted to send state taxes. After nearly a dozen tries, the forms were successfully sent.
Date published: 2022-10-20
Rated 1 out of 5 by from Getting more frustrating each year using TurboTax I have used TurboTax for more than 10 years. I used to love it. Now I think it is really crappy. For example, this year, I got a message at the end of the process that "Cannot save tax file". There was no remedy. What am I supposed to do? Redo everything ? Is there any indication that the same problem won't be there? Where/how can I save my tax file ?
Date published: 2022-10-20
Rated 2 out of 5 by from Turbo Tax made our returns late We had to enter our 2020 AGI in order to e-file both Fed and MA returns. However, even though we entered them correctly, our returns were rejected multiple times. Due to this, we will probably have late penalties and not be able to get the MA credit for filing on time.
Date published: 2022-10-19
Rated 5 out of 5 by from great idea Very easy and simple, it really laid out everything.
Date published: 2022-10-19
Rated 5 out of 5 by from works well works well, have used before in past years. Maybe will use again, this review is annoying!
Date published: 2022-10-19
Rated 4 out of 5 by from Great Service I received great and friendly service from the live chat feature. I couldn't figure out how to start by myself but was able to figure out how to complete the process on my own with their friendly guidance the whole process.
Date published: 2022-10-19
Rated 5 out of 5 by from Turbo Tax is wonderful. I have done very extensive tax returns with Turbo tax and it has always worked very well.
Date published: 2022-10-19
Rated 2 out of 5 by from DIdn't ask for my IRS PIN, return was rejected Seriously annoyed by TT! It did not ask for my IRS PIN, submitted an e-file on time, and AFTER the deadline(!) I was notified that my return was rejected, and I now have to pay a late filing penalty! Tell me that Turbo Tax could not have worked out that my return would be rejected due to a lack of an IRS PIN before they e-filed my return!!!
Date published: 2022-10-19
Rated 5 out of 5 by from QUICK AND EASY VERY THOUROUGH PROCESS, EASY, UNDERSTANDABLE. 6 TH YEAR IN A ROW LOVE TYRBO TAX
Date published: 2022-10-19
All TurboTax® Offerings Reviews - Page 7167