TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281677 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Waiste of money No professional support, just people that want you to sign up with them. Way over priced, must be covid!
Date published: 2021-04-14
Rated 3 out of 5 by from Fee for filing Should not have to pay a fee to file state electronically This program is expensive enough
Date published: 2021-04-14
Rated 5 out of 5 by from Appreciated the help It was fast and easy to understand. I like doing my own taxes with a little help.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax gave me my confidence back! It was very user-friendly, relatively quick (1 hr 40min) and I feel confident about my taxes, especially having done them myself!
Date published: 2021-04-14
Rated 5 out of 5 by from awesome, easy turbo was easey to fil, would recommend them to anyone.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is GREAT Did my taxes on another "free" site. Turbo Tax got me over $400 more than the other site.
Date published: 2021-04-14
Rated 3 out of 5 by from Great if you know how to do your taxes Being self employed with two business degrees, I have a very good idea what is and is not deductible on my taxes, and where. Turbo Tax has made finding all of the deductions far more difficult than it should be. Ask a question of the the AI source and it spouts tax code without linking you to where in the input pages to access the information. When asking where to put information in as a self employed person it gives directions for locating the input section for partnership forms. Self employed people are eligible to deduct health insurance premiums. Instead of automatically including that as typical deductible expenses, you have to search for it. It could not find last year's turbotax filing even though I have used Turbo tax for about ten years, so I had to put in a lot of information I didn't need to. It is very confusing when getting ready to file and is virtually impossible to e-file federal taxes without e-filing State taxes. I got charged $50 to file state taxes when I still have to send forms to the state. The harder Turbotax works to make the system better, the more difficult it becomes to use. After providing a copious amount of information and clicking "continue", I was asked to fill in the SAME information again. Even with the Federal extension of the filing date to May, one would think STUPID programming errors would have been fixed by 4/14/21. It has a great deal of information: It then asks if I qualify for a particular deduction, deferment or credit. When I answer "no" it comes back and says I'm not qualified to get it. The information previously provided makes that perfectly clear, so why did it waste my time asking if I want it?
Date published: 2021-04-14
Rated 5 out of 5 by from turbo tax is easy and great with all the changes to covid19 taxes were easyer then i thought it would be
Date published: 2021-04-14
Rated 3 out of 5 by from TurboTax is Expensive Love TurboTax and the software, but it is really expensive. Wish we could get discounts and coupon codes.
Date published: 2021-04-14
Rated 3 out of 5 by from Not happy. Federal went fine. Trying to file State was a mess. Still not sure if it got filed..
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 7162
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Waiste of money No professional support, just people that want you to sign up with them. Way over priced, must be covid!
Date published: 2021-04-14
Rated 3 out of 5 by from Fee for filing Should not have to pay a fee to file state electronically This program is expensive enough
Date published: 2021-04-14
Rated 5 out of 5 by from Appreciated the help It was fast and easy to understand. I like doing my own taxes with a little help.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax gave me my confidence back! It was very user-friendly, relatively quick (1 hr 40min) and I feel confident about my taxes, especially having done them myself!
Date published: 2021-04-14
Rated 5 out of 5 by from awesome, easy turbo was easey to fil, would recommend them to anyone.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is GREAT Did my taxes on another "free" site. Turbo Tax got me over $400 more than the other site.
Date published: 2021-04-14
Rated 3 out of 5 by from Great if you know how to do your taxes Being self employed with two business degrees, I have a very good idea what is and is not deductible on my taxes, and where. Turbo Tax has made finding all of the deductions far more difficult than it should be. Ask a question of the the AI source and it spouts tax code without linking you to where in the input pages to access the information. When asking where to put information in as a self employed person it gives directions for locating the input section for partnership forms. Self employed people are eligible to deduct health insurance premiums. Instead of automatically including that as typical deductible expenses, you have to search for it. It could not find last year's turbotax filing even though I have used Turbo tax for about ten years, so I had to put in a lot of information I didn't need to. It is very confusing when getting ready to file and is virtually impossible to e-file federal taxes without e-filing State taxes. I got charged $50 to file state taxes when I still have to send forms to the state. The harder Turbotax works to make the system better, the more difficult it becomes to use. After providing a copious amount of information and clicking "continue", I was asked to fill in the SAME information again. Even with the Federal extension of the filing date to May, one would think STUPID programming errors would have been fixed by 4/14/21. It has a great deal of information: It then asks if I qualify for a particular deduction, deferment or credit. When I answer "no" it comes back and says I'm not qualified to get it. The information previously provided makes that perfectly clear, so why did it waste my time asking if I want it?
Date published: 2021-04-14
Rated 5 out of 5 by from turbo tax is easy and great with all the changes to covid19 taxes were easyer then i thought it would be
Date published: 2021-04-14
Rated 3 out of 5 by from TurboTax is Expensive Love TurboTax and the software, but it is really expensive. Wish we could get discounts and coupon codes.
Date published: 2021-04-14
Rated 3 out of 5 by from Not happy. Federal went fine. Trying to file State was a mess. Still not sure if it got filed..
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 7162