TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Not Quite Excellent The TurboTax itself is a good product. Signing up for it, and paying the Cost was confusing and unsettling. I tried to purchase it early to get the discount my email promised, and it wanted me to start my taxes (i.e. because you pay after with the online product). I wanted to buy the Download because I wasn't ready to do them. Each time I tried, it wanted me to start my taxes. This needs to be clearer. Also, they no longer cover 1 state unless you are doing the simplest form. I didn't learn this till I was done. I guess they didn't advertise that change very openly. Finally, when I went to pay, the amount I was paying was much more than expected and promised. Apparently it is cheaper if you get the download and order it before March 1st! What's more, when I tried to use the 10% discount I was promised, and entered it in the system, It said I was successful, and then went ahead and charged me the full amount. The Intuit person helping me with this was excellent and very helpful, but the higher ups told her to tell me that in order to get my promised discount, I had to file a refund form. What a hassle. I may not get the money I was due back for various weeks! A company as big as TurboTax's company (Intuit) shouldn't be doing things that way! That is just poor customer service.
Date published: 2023-03-08
Rated 5 out of 5 by from Great! Great! A great easy way to have my taxes done! Will continue to use
Date published: 2023-03-08
Rated 5 out of 5 by from TurboTax makes tax time less stressful. Explanations are concise and easy to understand. Site easy to navigate.
Date published: 2023-03-08
Rated 3 out of 5 by from Easy to Use/ Lots of hidden costs Good product as far as ease of use. Definitely frustrating I was pushed to a more expense package without selecting it this year.
Date published: 2023-03-08
Rated 2 out of 5 by from Fix the program Your program ask to many questions that didnt apply to me and would not let me continue with my returns
Date published: 2023-03-08
Rated 4 out of 5 by from Kellen's reply to Stephen's post Pretty neat, neat stuff, super neat, i think it is neat.
Date published: 2023-03-08
Rated 4 out of 5 by from bedford incident Good form . I would use again next year. I really have no complanints at all
Date published: 2023-03-08
Rated 4 out of 5 by from SO easy EASY TO DEAL WITH. I USE THIS EVERY YEAR. WILL USE AGAIN NEXT YEAR
Date published: 2023-03-08
Rated 5 out of 5 by from Easy to Use Love the way TurboTax explains each step of the Return.
Date published: 2023-03-08
Rated 5 out of 5 by from love turbo tax its so easy anyone can do it and the help is appreciated
Date published: 2023-03-08
All TurboTax® Offerings Reviews - Page 7155
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Not Quite Excellent The TurboTax itself is a good product. Signing up for it, and paying the Cost was confusing and unsettling. I tried to purchase it early to get the discount my email promised, and it wanted me to start my taxes (i.e. because you pay after with the online product). I wanted to buy the Download because I wasn't ready to do them. Each time I tried, it wanted me to start my taxes. This needs to be clearer. Also, they no longer cover 1 state unless you are doing the simplest form. I didn't learn this till I was done. I guess they didn't advertise that change very openly. Finally, when I went to pay, the amount I was paying was much more than expected and promised. Apparently it is cheaper if you get the download and order it before March 1st! What's more, when I tried to use the 10% discount I was promised, and entered it in the system, It said I was successful, and then went ahead and charged me the full amount. The Intuit person helping me with this was excellent and very helpful, but the higher ups told her to tell me that in order to get my promised discount, I had to file a refund form. What a hassle. I may not get the money I was due back for various weeks! A company as big as TurboTax's company (Intuit) shouldn't be doing things that way! That is just poor customer service.
Date published: 2023-03-08
Rated 5 out of 5 by from Great! Great! A great easy way to have my taxes done! Will continue to use
Date published: 2023-03-08
Rated 5 out of 5 by from TurboTax makes tax time less stressful. Explanations are concise and easy to understand. Site easy to navigate.
Date published: 2023-03-08
Rated 3 out of 5 by from Easy to Use/ Lots of hidden costs Good product as far as ease of use. Definitely frustrating I was pushed to a more expense package without selecting it this year.
Date published: 2023-03-08
Rated 2 out of 5 by from Fix the program Your program ask to many questions that didnt apply to me and would not let me continue with my returns
Date published: 2023-03-08
Rated 4 out of 5 by from Kellen's reply to Stephen's post Pretty neat, neat stuff, super neat, i think it is neat.
Date published: 2023-03-08
Rated 4 out of 5 by from bedford incident Good form . I would use again next year. I really have no complanints at all
Date published: 2023-03-08
Rated 4 out of 5 by from SO easy EASY TO DEAL WITH. I USE THIS EVERY YEAR. WILL USE AGAIN NEXT YEAR
Date published: 2023-03-08
Rated 5 out of 5 by from Easy to Use Love the way TurboTax explains each step of the Return.
Date published: 2023-03-08
Rated 5 out of 5 by from love turbo tax its so easy anyone can do it and the help is appreciated
Date published: 2023-03-08
All TurboTax® Offerings Reviews - Page 7155