TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 5 out of 5 by
2339Sanders from
Turbo tax is so amazing
Love the customer service easy and fast love the app
Date published: 2023-03-08
Rated 5 out of 5 by
charlie8867 from
painless way to file
it is quick and easy to use. I recommend turbotax.
Date published: 2023-03-08
Rated 2 out of 5 by
Alleged Lee Charles from
Hidden impending fees when it used to be free.
I was charged for things I shouldn’t have been charged for with no other options and while info was already available many things were left unclear and uncertain.
Date published: 2023-03-08
Rated 5 out of 5 by
Mike1039 from
Great job
instructions were clear and help was very "helpful"
Date published: 2023-03-08
Rated 1 out of 5 by
Covid Mess Up from
Not Great
Not great to get the correct answers. Getting help was worse than pulling teeth. Messaging on the Chat and researching through the search and calling for help about an amended tax return- was hard and did not answer the questions I had this year. The IRS "fixed" my turbo tax filing from last year because turbo tax made an error with a question on January 26th, 2022 about covid rebates, and since then it has been a nightmare trying to correct it. The lady on the phone was nice and we figured out I can amend last year's return when I finish 2023. However, even amended I still have not corrected this mistake- it feels unfixable on here even when they say it is not- from last year when I call the IRS or Turbo Tax to amend and fix, and filing this year I fully expect it will still cause issues. Then, to make it all even better- Turbo tax was the most expensive it has been to file with them this year- it was over $200 as the cheapest options for me when in the past it was $49. Honestly- after this I will not be using turbo tax again. I have been loyal to filing this way because it advertises efficient and affordable- which it has been in the past, but it was neither the past 2 years.
Date published: 2023-03-08
Rated 5 out of 5 by
null from
Amazing Service!
Deborah Hernandez was absolutely AMAZING to work with on here with Turbo Tax. She was funny and definitely kept a smile on my face as I was trying to figure out how to do a 1099. Definitely a keeper!
Date published: 2023-03-08
Rated 5 out of 5 by
Bill Kitchen from
Great job. They were real nice to work with.
Great job for first time with premium. Easy to talk with through the taxes issues.
Date published: 2023-03-08
Rated 4 out of 5 by
John CC1947 from
Frustrating getting help
no problems for many years. This year however my MD State filing is rejected and on hold. First the county was not copied or flagged as an error during check. That was corrected. Second reject may have been caused by the State Return reflecting my wife and I as disabled. Caused by the Fed information form having not checked a box on disability and not reflected by TurboTax as an error. Hard to find source of the state check box with no need to fill indication on the Fed Information worksheet.
Date published: 2023-03-08
Rated 4 out of 5 by
tractorchick from
over priced
Offers many ways to save money on taxes. The product is good but I do not like all the extra charges that they try to tack on.
Date published: 2023-03-08
Rated 1 out of 5 by
Samurai I am Awry from
Getting worse and worse
I have little confidence in this return. None of the help items were relevant and many did not give any information about the form they appeared next to. I can't believe you've started charging for such a minimal level of service. The winky captions do not help. Anything unserious in reference to my taxes increases my anxiety. I will probably be hiring an accountant next time.
All TurboTax® Offerings Reviews - Page 7148
Date published: 2023-03-08
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
2339Sanders from
Turbo tax is so amazing
Love the customer service easy and fast love the app
Date published: 2023-03-08
Rated 5 out of 5 by
charlie8867 from
painless way to file
it is quick and easy to use. I recommend turbotax.
Date published: 2023-03-08
Rated 2 out of 5 by
Alleged Lee Charles from
Hidden impending fees when it used to be free.
I was charged for things I shouldn’t have been charged for with no other options and while info was already available many things were left unclear and uncertain.
Date published: 2023-03-08
Rated 5 out of 5 by
Mike1039 from
Great job
instructions were clear and help was very "helpful"
Date published: 2023-03-08
Rated 1 out of 5 by
Covid Mess Up from
Not Great
Not great to get the correct answers. Getting help was worse than pulling teeth. Messaging on the Chat and researching through the search and calling for help about an amended tax return- was hard and did not answer the questions I had this year. The IRS "fixed" my turbo tax filing from last year because turbo tax made an error with a question on January 26th, 2022 about covid rebates, and since then it has been a nightmare trying to correct it. The lady on the phone was nice and we figured out I can amend last year's return when I finish 2023. However, even amended I still have not corrected this mistake- it feels unfixable on here even when they say it is not- from last year when I call the IRS or Turbo Tax to amend and fix, and filing this year I fully expect it will still cause issues. Then, to make it all even better- Turbo tax was the most expensive it has been to file with them this year- it was over $200 as the cheapest options for me when in the past it was $49. Honestly- after this I will not be using turbo tax again. I have been loyal to filing this way because it advertises efficient and affordable- which it has been in the past, but it was neither the past 2 years.
Date published: 2023-03-08
Rated 5 out of 5 by
null from
Amazing Service!
Deborah Hernandez was absolutely AMAZING to work with on here with Turbo Tax. She was funny and definitely kept a smile on my face as I was trying to figure out how to do a 1099. Definitely a keeper!
Date published: 2023-03-08
Rated 5 out of 5 by
Bill Kitchen from
Great job. They were real nice to work with.
Great job for first time with premium. Easy to talk with through the taxes issues.
Date published: 2023-03-08
Rated 4 out of 5 by
John CC1947 from
Frustrating getting help
no problems for many years. This year however my MD State filing is rejected and on hold. First the county was not copied or flagged as an error during check. That was corrected. Second reject may have been caused by the State Return reflecting my wife and I as disabled. Caused by the Fed information form having not checked a box on disability and not reflected by TurboTax as an error. Hard to find source of the state check box with no need to fill indication on the Fed Information worksheet.
Date published: 2023-03-08
Rated 4 out of 5 by
tractorchick from
over priced
Offers many ways to save money on taxes. The product is good but I do not like all the extra charges that they try to tack on.
Date published: 2023-03-08
Rated 1 out of 5 by
Samurai I am Awry from
Getting worse and worse
I have little confidence in this return. None of the help items were relevant and many did not give any information about the form they appeared next to. I can't believe you've started charging for such a minimal level of service. The winky captions do not help. Anything unserious in reference to my taxes increases my anxiety. I will probably be hiring an accountant next time.
All TurboTax® Offerings Reviews - Page 7148
Date published: 2023-03-08