TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Awesome Easy to navigate. So easy a caveman could do it. Helpful tips
Date published: 2022-04-19
Rated 2 out of 5 by from Does NOT know how to input/reconcile fees on 1099B I uploaded my tax information from TD Ameritrade which included fees from 3 different Grayscale Trusts (GBTC, ETHE, &LTCN). because it was a fee, there was no purchase date provided and no cost basis was provided either. TurboTax provided no guidance on this and phone support was stumped. This caused hours of frustration trying to figure out a workaround on my own as the missing data on the Worksheet would not allow me to file. one example of this is that TDAmeritrade's 1099B showed purchase date as 'N/A' but TurboTax would not allow for that to be entered in their purchased date field.
Date published: 2022-04-19
Rated 4 out of 5 by from Georgia Qualified Education Expense Tax Credit When an issue is reported it would be helpful to put that in the help menu! It would have saved me hours of trying to figure it out only to find thru Google a post for the exact same issue a day late of tax day. I was caught in an endless loop with the program automatically entering in a "0" like a number should be there only to find out it should be blank. Stayed up past midnight confused and frustrated! Otherwise, thankful for Turbo Tax. Please continue to try and make the process easy to answer and understand.
Date published: 2022-04-19
Rated 2 out of 5 by from Errors in handling PPP loans Usually good. This year terrible as had to search the internet on how to deal with PPP loans.
Date published: 2022-04-19
Rated 3 out of 5 by from Great help except when e-filing has issues I went through all the steps to file a completed and correct 1040 form for Federal taxes, then pulled up last year's tax information for the AGI to e-file. My return was rejected 3 times with no explanation other than it may be your AGI. I re-verified my AGI every time to make sure something had not changed it, but the return was rejected repeatedly for some unknown reason.
Date published: 2022-04-19
Rated 5 out of 5 by from turbo tax is awesome i was pleased with turbo tax they were very helpful
Date published: 2022-04-19
Rated 2 out of 5 by from Meh Turbo Tax has been a source of frustration this year. It took 3 times of having my return rejected before the software produced a field for the IP Pin and said "this is where it goes" and then I had to go through the whole process of reverifying everything. If only one non-money field has changed, I don't want to have to confirm everything again. You need to work on that UX.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is convenient and easy to use. Overall it has been great being able to file taxes without having to leave home. It helps to avoid that hassle of going out and having to stand in line.
Date published: 2022-04-19
Rated 5 out of 5 by from Awsome Great experience as usual. Will use again definetly
Date published: 2022-04-19
Rated 5 out of 5 by from Saves me so much time. Easy to change. I love filing electronically, and TT lets me do that. One of its best features is that I can change a number, and then the entire form is populated by the consequences, updating the amount due or to be refunded.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 7141
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Easy to navigate. So easy a caveman could do it. Helpful tips
Date published: 2022-04-19
Rated 2 out of 5 by from Does NOT know how to input/reconcile fees on 1099B I uploaded my tax information from TD Ameritrade which included fees from 3 different Grayscale Trusts (GBTC, ETHE, &LTCN). because it was a fee, there was no purchase date provided and no cost basis was provided either. TurboTax provided no guidance on this and phone support was stumped. This caused hours of frustration trying to figure out a workaround on my own as the missing data on the Worksheet would not allow me to file. one example of this is that TDAmeritrade's 1099B showed purchase date as 'N/A' but TurboTax would not allow for that to be entered in their purchased date field.
Date published: 2022-04-19
Rated 4 out of 5 by from Georgia Qualified Education Expense Tax Credit When an issue is reported it would be helpful to put that in the help menu! It would have saved me hours of trying to figure it out only to find thru Google a post for the exact same issue a day late of tax day. I was caught in an endless loop with the program automatically entering in a "0" like a number should be there only to find out it should be blank. Stayed up past midnight confused and frustrated! Otherwise, thankful for Turbo Tax. Please continue to try and make the process easy to answer and understand.
Date published: 2022-04-19
Rated 2 out of 5 by from Errors in handling PPP loans Usually good. This year terrible as had to search the internet on how to deal with PPP loans.
Date published: 2022-04-19
Rated 3 out of 5 by from Great help except when e-filing has issues I went through all the steps to file a completed and correct 1040 form for Federal taxes, then pulled up last year's tax information for the AGI to e-file. My return was rejected 3 times with no explanation other than it may be your AGI. I re-verified my AGI every time to make sure something had not changed it, but the return was rejected repeatedly for some unknown reason.
Date published: 2022-04-19
Rated 5 out of 5 by from turbo tax is awesome i was pleased with turbo tax they were very helpful
Date published: 2022-04-19
Rated 2 out of 5 by from Meh Turbo Tax has been a source of frustration this year. It took 3 times of having my return rejected before the software produced a field for the IP Pin and said "this is where it goes" and then I had to go through the whole process of reverifying everything. If only one non-money field has changed, I don't want to have to confirm everything again. You need to work on that UX.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is convenient and easy to use. Overall it has been great being able to file taxes without having to leave home. It helps to avoid that hassle of going out and having to stand in line.
Date published: 2022-04-19
Rated 5 out of 5 by from Awsome Great experience as usual. Will use again definetly
Date published: 2022-04-19
Rated 5 out of 5 by from Saves me so much time. Easy to change. I love filing electronically, and TT lets me do that. One of its best features is that I can change a number, and then the entire form is populated by the consequences, updating the amount due or to be refunded.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 7141