TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Repeated Prompts for same in Turbotax2021 asks for same information several times. I'm normally very happy with this software but these days there's no need for repeated prompts of previously entered information.
Date published: 2022-04-17
Rated 4 out of 5 by from Good software Having forms available is a really nice feature. Having to update the program every time you go to log in is a pain.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use! My first time filling by my self, had no idea what to do but TurboTax was easy and helped me through every step
Date published: 2022-04-17
Rated 3 out of 5 by from Expensive Too expensive and no disclosure before I use the service, the fee applied and is disclosed after I completed all the information.
Date published: 2022-04-17
Rated 5 out of 5 by from 6 STARS I HAVE BEEN USING TURBO TAXES FOR THE PAST 5 YEARS SO FAR THEY ARE SPOT ON
Date published: 2022-04-17
Rated 2 out of 5 by from Have to start over if you select the wrong product We needed the self-employed version last year. That no longer applies. However, I completing my return thinking I could remove the self-employed upgrade that I no longer needed. I then discovered that I would have to delete and start the whole thing over to avoid the self-employed upgraded/upcharge. The price difference was not worth the time and effort. I felt making it difficult to transfer my data to the other package should have been available.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use Turbo Tax Easy to use and will be using this system once again next year
Date published: 2022-04-17
Rated 3 out of 5 by from Pricing Needs To Be More Clear Overall I like the software. What needs to be improved is the pricing and how it is communicated. I thought I was signing up for the Deluxe ($49), however it signed me up for the Deluxe Live ($119). The difference is the Deluxe you have the download the software and the Live is Online. H&R Block you can do all your taxes online for the $49 price. I had to call in to the support desk and they told me I would have to clear and restart my tax return to get the $49 price and download the software. Poor user experience. Next year I'll just go with HR Block like I have for all the other years.
Date published: 2022-04-17
Rated 3 out of 5 by from To expensive We do all the work and have to pay so much. And if you need help you have to pay. I us to tell people about turbo tax but I don't anymore.
Date published: 2022-04-17
Rated 1 out of 5 by from overcharging Your free tax software appears to never be free. Even with a deluxe purchase there always seems to be a charge for something. That's crap. Even helping my Uncle with the simple tax return of $30,000 income, fees upon fees upon fees. That's stupid
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 7140
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Repeated Prompts for same in Turbotax2021 asks for same information several times. I'm normally very happy with this software but these days there's no need for repeated prompts of previously entered information.
Date published: 2022-04-17
Rated 4 out of 5 by from Good software Having forms available is a really nice feature. Having to update the program every time you go to log in is a pain.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use! My first time filling by my self, had no idea what to do but TurboTax was easy and helped me through every step
Date published: 2022-04-17
Rated 3 out of 5 by from Expensive Too expensive and no disclosure before I use the service, the fee applied and is disclosed after I completed all the information.
Date published: 2022-04-17
Rated 5 out of 5 by from 6 STARS I HAVE BEEN USING TURBO TAXES FOR THE PAST 5 YEARS SO FAR THEY ARE SPOT ON
Date published: 2022-04-17
Rated 2 out of 5 by from Have to start over if you select the wrong product We needed the self-employed version last year. That no longer applies. However, I completing my return thinking I could remove the self-employed upgrade that I no longer needed. I then discovered that I would have to delete and start the whole thing over to avoid the self-employed upgraded/upcharge. The price difference was not worth the time and effort. I felt making it difficult to transfer my data to the other package should have been available.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use Turbo Tax Easy to use and will be using this system once again next year
Date published: 2022-04-17
Rated 3 out of 5 by from Pricing Needs To Be More Clear Overall I like the software. What needs to be improved is the pricing and how it is communicated. I thought I was signing up for the Deluxe ($49), however it signed me up for the Deluxe Live ($119). The difference is the Deluxe you have the download the software and the Live is Online. H&R Block you can do all your taxes online for the $49 price. I had to call in to the support desk and they told me I would have to clear and restart my tax return to get the $49 price and download the software. Poor user experience. Next year I'll just go with HR Block like I have for all the other years.
Date published: 2022-04-17
Rated 3 out of 5 by from To expensive We do all the work and have to pay so much. And if you need help you have to pay. I us to tell people about turbo tax but I don't anymore.
Date published: 2022-04-17
Rated 1 out of 5 by from overcharging Your free tax software appears to never be free. Even with a deluxe purchase there always seems to be a charge for something. That's crap. Even helping my Uncle with the simple tax return of $30,000 income, fees upon fees upon fees. That's stupid
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 7140