TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from STILL GOOD - BUT GETTING MORE COMPLEX EACH YEAR I've loved TurboTax over the years. It is fast and easy, in part because the program recalls information from prior years. The number of add-on services has become a nuisance and even confusing. TurboTax tries to upsell several services (eg tax advice) at the outset and then also near the end of completing taxes. I was particularly disappointed this year when I subscribed for MaxDefend against Identify Theft. I paid for the service. Then prior to submitting the tax returns I was asked to submit personal information (SSN, date of birth, etc) to a third party who will provide ID theft services. When I tried to decline sharing information, I received a prompt that I had already paid for the service so in effect I would have paid for nothing if I was unwilling to share this sensitive information. The irony of sharing valuable personal information to defend against ID theft seems to be lost on TurboTax. This prompt for consent should appear prior to checking out to pay for MaxDefend, please.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo tax makes doing taxes easy I use turbo tax every year. Turbo tax makes filing simple. I’ve never had a problem.
Date published: 2023-03-12
Rated 2 out of 5 by from Support for Simpler System Apple would not support the 9 year old Mac OS nor does Apple support simpler tax systems. Apple supports congress to keep this complex tax process to ensure Apples bottom line which is extremely healthy already. Apple also keeps grabbing more and more personal data which they too will lose/use for gain. When is enough enough?
Date published: 2023-03-12
Rated 5 out of 5 by from exelent Did not use live service, but the system is perfect
Date published: 2023-03-12
Rated 2 out of 5 by from Expensive Too expensive, try to upsell you at every possible turn while still claiming to be free
Date published: 2023-03-12
Rated 4 out of 5 by from So glad to have TT! Didn't have to use live help this year because all was simple!
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo live is great Wonderful! Two yesrs using now and many more and will in future.
Date published: 2023-03-12
Rated 5 out of 5 by from good been using for years went as planned will continue to use hopefully peace
Date published: 2023-03-12
Rated 5 out of 5 by from Awesomeness Awesome turbo tax really has it going on they rock
Date published: 2023-03-12
Rated 5 out of 5 by from Easy to use It will look up forms online and you don't have to input numbers
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 7130
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from STILL GOOD - BUT GETTING MORE COMPLEX EACH YEAR I've loved TurboTax over the years. It is fast and easy, in part because the program recalls information from prior years. The number of add-on services has become a nuisance and even confusing. TurboTax tries to upsell several services (eg tax advice) at the outset and then also near the end of completing taxes. I was particularly disappointed this year when I subscribed for MaxDefend against Identify Theft. I paid for the service. Then prior to submitting the tax returns I was asked to submit personal information (SSN, date of birth, etc) to a third party who will provide ID theft services. When I tried to decline sharing information, I received a prompt that I had already paid for the service so in effect I would have paid for nothing if I was unwilling to share this sensitive information. The irony of sharing valuable personal information to defend against ID theft seems to be lost on TurboTax. This prompt for consent should appear prior to checking out to pay for MaxDefend, please.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo tax makes doing taxes easy I use turbo tax every year. Turbo tax makes filing simple. I’ve never had a problem.
Date published: 2023-03-12
Rated 2 out of 5 by from Support for Simpler System Apple would not support the 9 year old Mac OS nor does Apple support simpler tax systems. Apple supports congress to keep this complex tax process to ensure Apples bottom line which is extremely healthy already. Apple also keeps grabbing more and more personal data which they too will lose/use for gain. When is enough enough?
Date published: 2023-03-12
Rated 5 out of 5 by from exelent Did not use live service, but the system is perfect
Date published: 2023-03-12
Rated 2 out of 5 by from Expensive Too expensive, try to upsell you at every possible turn while still claiming to be free
Date published: 2023-03-12
Rated 4 out of 5 by from So glad to have TT! Didn't have to use live help this year because all was simple!
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo live is great Wonderful! Two yesrs using now and many more and will in future.
Date published: 2023-03-12
Rated 5 out of 5 by from good been using for years went as planned will continue to use hopefully peace
Date published: 2023-03-12
Rated 5 out of 5 by from Awesomeness Awesome turbo tax really has it going on they rock
Date published: 2023-03-12
Rated 5 out of 5 by from Easy to use It will look up forms online and you don't have to input numbers
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 7130