TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Chat team was excellent Great to have prior history available, and knowledgeable resources to assist.
Date published: 2023-03-08
Rated 5 out of 5 by from Far exceeded my expectations Aleemah was amazing to work with, and I sincerely hope that I get to work with her next year.
Date published: 2023-03-08
Rated 5 out of 5 by from Turbo tax is so amazing Love the customer service easy and fast love the app
Date published: 2023-03-08
Rated 5 out of 5 by from painless way to file it is quick and easy to use. I recommend turbotax.
Date published: 2023-03-08
Rated 2 out of 5 by from Hidden impending fees when it used to be free. I was charged for things I shouldn’t have been charged for with no other options and while info was already available many things were left unclear and uncertain.
Date published: 2023-03-08
Rated 5 out of 5 by from Great job instructions were clear and help was very "helpful"
Date published: 2023-03-08
Rated 1 out of 5 by from Not Great Not great to get the correct answers. Getting help was worse than pulling teeth. Messaging on the Chat and researching through the search and calling for help about an amended tax return- was hard and did not answer the questions I had this year. The IRS "fixed" my turbo tax filing from last year because turbo tax made an error with a question on January 26th, 2022 about covid rebates, and since then it has been a nightmare trying to correct it. The lady on the phone was nice and we figured out I can amend last year's return when I finish 2023. However, even amended I still have not corrected this mistake- it feels unfixable on here even when they say it is not- from last year when I call the IRS or Turbo Tax to amend and fix, and filing this year I fully expect it will still cause issues. Then, to make it all even better- Turbo tax was the most expensive it has been to file with them this year- it was over $200 as the cheapest options for me when in the past it was $49. Honestly- after this I will not be using turbo tax again. I have been loyal to filing this way because it advertises efficient and affordable- which it has been in the past, but it was neither the past 2 years.
Date published: 2023-03-08
Rated 5 out of 5 by from Amazing Service! Deborah Hernandez was absolutely AMAZING to work with on here with Turbo Tax. She was funny and definitely kept a smile on my face as I was trying to figure out how to do a 1099. Definitely a keeper!
Date published: 2023-03-08
Rated 5 out of 5 by from Great job. They were real nice to work with. Great job for first time with premium. Easy to talk with through the taxes issues.
Date published: 2023-03-08
Rated 4 out of 5 by from Frustrating getting help no problems for many years. This year however my MD State filing is rejected and on hold. First the county was not copied or flagged as an error during check. That was corrected. Second reject may have been caused by the State Return reflecting my wife and I as disabled. Caused by the Fed information form having not checked a box on disability and not reflected by TurboTax as an error. Hard to find source of the state check box with no need to fill indication on the Fed Information worksheet.
Date published: 2023-03-08
All TurboTax® Offerings Reviews - Page 7128
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Chat team was excellent Great to have prior history available, and knowledgeable resources to assist.
Date published: 2023-03-08
Rated 5 out of 5 by from Far exceeded my expectations Aleemah was amazing to work with, and I sincerely hope that I get to work with her next year.
Date published: 2023-03-08
Rated 5 out of 5 by from Turbo tax is so amazing Love the customer service easy and fast love the app
Date published: 2023-03-08
Rated 5 out of 5 by from painless way to file it is quick and easy to use. I recommend turbotax.
Date published: 2023-03-08
Rated 2 out of 5 by from Hidden impending fees when it used to be free. I was charged for things I shouldn’t have been charged for with no other options and while info was already available many things were left unclear and uncertain.
Date published: 2023-03-08
Rated 5 out of 5 by from Great job instructions were clear and help was very "helpful"
Date published: 2023-03-08
Rated 1 out of 5 by from Not Great Not great to get the correct answers. Getting help was worse than pulling teeth. Messaging on the Chat and researching through the search and calling for help about an amended tax return- was hard and did not answer the questions I had this year. The IRS "fixed" my turbo tax filing from last year because turbo tax made an error with a question on January 26th, 2022 about covid rebates, and since then it has been a nightmare trying to correct it. The lady on the phone was nice and we figured out I can amend last year's return when I finish 2023. However, even amended I still have not corrected this mistake- it feels unfixable on here even when they say it is not- from last year when I call the IRS or Turbo Tax to amend and fix, and filing this year I fully expect it will still cause issues. Then, to make it all even better- Turbo tax was the most expensive it has been to file with them this year- it was over $200 as the cheapest options for me when in the past it was $49. Honestly- after this I will not be using turbo tax again. I have been loyal to filing this way because it advertises efficient and affordable- which it has been in the past, but it was neither the past 2 years.
Date published: 2023-03-08
Rated 5 out of 5 by from Amazing Service! Deborah Hernandez was absolutely AMAZING to work with on here with Turbo Tax. She was funny and definitely kept a smile on my face as I was trying to figure out how to do a 1099. Definitely a keeper!
Date published: 2023-03-08
Rated 5 out of 5 by from Great job. They were real nice to work with. Great job for first time with premium. Easy to talk with through the taxes issues.
Date published: 2023-03-08
Rated 4 out of 5 by from Frustrating getting help no problems for many years. This year however my MD State filing is rejected and on hold. First the county was not copied or flagged as an error during check. That was corrected. Second reject may have been caused by the State Return reflecting my wife and I as disabled. Caused by the Fed information form having not checked a box on disability and not reflected by TurboTax as an error. Hard to find source of the state check box with no need to fill indication on the Fed Information worksheet.
Date published: 2023-03-08
All TurboTax® Offerings Reviews - Page 7128