TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Awesome! TurboTax is streamlined and effective and very professional:)
Date published: 2021-02-27
Rated 5 out of 5 by from Very easy! The first-time filer, the employee was very helpful and informative! Will be back next year!
Date published: 2021-02-27
Rated 4 out of 5 by from Generally very good experience Have used Turbo Tax for many years. I especially appreciate the import feature from the prior year and from investment firms. Ran into a couple hiccups this year. One form from last year imported but was not relevant to this year. The interview kept insisting I fill it in. I finally had to remove the form. Also the inherited IRA form kept coming up with my husband as beneficiary, which he isn't. I tried to access help, but didn't find any the online resource. I probably should have called. Also, on the state form, wording in some areas was exceptionally confusing -- various terms definitely needed definitions. Even with these problems, I still think the product is very good -- saves time, does the calculations, finds the forms, double-checks info, etc.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy-Speezie Easy & well orchestrated for the non-accountant types like me! Easy to leave & get back to where you left off-
Date published: 2021-02-27
Rated 5 out of 5 by from turbotax is way to go i love the experience how easy it is to file your own taxes
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax is super helpful super helpful and super simple and i always get the most using turbo tax
Date published: 2021-02-27
Rated 3 out of 5 by from Flaw in the software programing If you donated non-cash goods, be very careful in entering the address of the charity as there is no way to go back and edit - you literally have to go in and delete that charity, re-enter the information and then re-type the address. This is a major flaw. TurboTax was nice enough to give me a small discount, hopefully (I haven't seen it yet), but this is still a major flaw that really needs to get fixed. The only reason I didn't give 1 star was the discount. Sad thing is that I have been using TurboTax since the late 1990s, and this is the first time they could not satisfactorily solved my issue. Was on a support call for 45 minutes trying to figure out a way to fix other than re-editing everything. this was a major pain.
Date published: 2021-02-27
Rated 5 out of 5 by from Great tool that I am relying on Can handle mos of my uncommon tax situation. This year was 1st time in 10 years when I did not need to modify any forms manually. Well done
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax Is great Helped me a lot. Walked me through each step. Got me the full refund
Date published: 2021-02-27
Rated 4 out of 5 by from Thanks it's very good and user-friendly however it's long. just when you think your done, however up pops one more thing and etc.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 7126
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Awesome! TurboTax is streamlined and effective and very professional:)
Date published: 2021-02-27
Rated 5 out of 5 by from Very easy! The first-time filer, the employee was very helpful and informative! Will be back next year!
Date published: 2021-02-27
Rated 4 out of 5 by from Generally very good experience Have used Turbo Tax for many years. I especially appreciate the import feature from the prior year and from investment firms. Ran into a couple hiccups this year. One form from last year imported but was not relevant to this year. The interview kept insisting I fill it in. I finally had to remove the form. Also the inherited IRA form kept coming up with my husband as beneficiary, which he isn't. I tried to access help, but didn't find any the online resource. I probably should have called. Also, on the state form, wording in some areas was exceptionally confusing -- various terms definitely needed definitions. Even with these problems, I still think the product is very good -- saves time, does the calculations, finds the forms, double-checks info, etc.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy-Speezie Easy & well orchestrated for the non-accountant types like me! Easy to leave & get back to where you left off-
Date published: 2021-02-27
Rated 5 out of 5 by from turbotax is way to go i love the experience how easy it is to file your own taxes
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax is super helpful super helpful and super simple and i always get the most using turbo tax
Date published: 2021-02-27
Rated 3 out of 5 by from Flaw in the software programing If you donated non-cash goods, be very careful in entering the address of the charity as there is no way to go back and edit - you literally have to go in and delete that charity, re-enter the information and then re-type the address. This is a major flaw. TurboTax was nice enough to give me a small discount, hopefully (I haven't seen it yet), but this is still a major flaw that really needs to get fixed. The only reason I didn't give 1 star was the discount. Sad thing is that I have been using TurboTax since the late 1990s, and this is the first time they could not satisfactorily solved my issue. Was on a support call for 45 minutes trying to figure out a way to fix other than re-editing everything. this was a major pain.
Date published: 2021-02-27
Rated 5 out of 5 by from Great tool that I am relying on Can handle mos of my uncommon tax situation. This year was 1st time in 10 years when I did not need to modify any forms manually. Well done
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax Is great Helped me a lot. Walked me through each step. Got me the full refund
Date published: 2021-02-27
Rated 4 out of 5 by from Thanks it's very good and user-friendly however it's long. just when you think your done, however up pops one more thing and etc.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 7126