TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Software Error Caused Return Rejection I've been using TurboTax for 5+ years and it's always worked relatively well. This year's tax situation was more complicated but I decided to stick with it. After spending a significant amount of time on my returns, they got rejected because of a software error. Intuit gave me one typed paragraph which told me to re-do the most complicated part of my return. Didn't offer help or do anything to make up for the hassle. See below. Overall, a frustrated experience this year. We've identified a potential issue in your federal tax return due to an error in our software. We've fixed this and apologize for any inconvenience. You'll need to sign into TurboTax, review and correct your 1099-B information (steps below), and resubmit your return. This is just for your federal tax return. 1) Sign in to your TurboTax account. 2) Select Federal (left menu), then Wages & Income (also left menu). 3) Find the Investments and Savings (1099-B...) section and select the Edit/Add button. 4) Locate the drop down menu next to a brokerage or bank you imported stocks or bonds from last year's TurboTax (Form 1099-B). 5) Select the trash can icon to delete the entry. 6) Re-enter or import your transactions again, correcting the cost basis as needed. 7) Repeat for any other brokerages/banks you carried over from last year. 8) E-file your return (you won't be charged any additional fees).
Date published: 2023-03-09
Rated 4 out of 5 by from Turbotax review I like Turbotax. Have used it for years. I would like to see more information regarding how some of the figures are calculated.
Date published: 2023-03-09
Rated 5 out of 5 by from Check out TurboTax!! I was strongly motivate to file my own taxes this year because my CPA decide to charge me $1200 to prepare my taxes, just unbelievable. Special thanks to TurboTax to help me regain confidence in taking control of my own finances.
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo Tax is great User friendly. I will recomend it friends and family.
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax is easy to use and works great Thought it was very easy to use and worked great getting me the most
Date published: 2023-03-09
Rated 4 out of 5 by from web version is more user friendly and fun I started online but switched to the software and I like the website a lot better!
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax is Outstanding! Easy to use! Cost effective! Coach you through each area of deductions!
Date published: 2023-03-09
Rated 5 out of 5 by from Quick, thorough, and super-easy! I've been using TurboTax for over 5 years now and I continue, because you educate me during the entire process, to not only ensure accuracy, but to ensure I'm fully confident with all the information I'm submitting.
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax Other than the price of doing taxes, the experience has been great. I love the ease of importing all documents. This is very great for investments as well.
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax is great!! It is so user-friendly. They guide you through the process and explain every detail regarding forms and deductions. I will definitely use TurboTax again!!
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 7126
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Software Error Caused Return Rejection I've been using TurboTax for 5+ years and it's always worked relatively well. This year's tax situation was more complicated but I decided to stick with it. After spending a significant amount of time on my returns, they got rejected because of a software error. Intuit gave me one typed paragraph which told me to re-do the most complicated part of my return. Didn't offer help or do anything to make up for the hassle. See below. Overall, a frustrated experience this year. We've identified a potential issue in your federal tax return due to an error in our software. We've fixed this and apologize for any inconvenience. You'll need to sign into TurboTax, review and correct your 1099-B information (steps below), and resubmit your return. This is just for your federal tax return. 1) Sign in to your TurboTax account. 2) Select Federal (left menu), then Wages & Income (also left menu). 3) Find the Investments and Savings (1099-B...) section and select the Edit/Add button. 4) Locate the drop down menu next to a brokerage or bank you imported stocks or bonds from last year's TurboTax (Form 1099-B). 5) Select the trash can icon to delete the entry. 6) Re-enter or import your transactions again, correcting the cost basis as needed. 7) Repeat for any other brokerages/banks you carried over from last year. 8) E-file your return (you won't be charged any additional fees).
Date published: 2023-03-09
Rated 4 out of 5 by from Turbotax review I like Turbotax. Have used it for years. I would like to see more information regarding how some of the figures are calculated.
Date published: 2023-03-09
Rated 5 out of 5 by from Check out TurboTax!! I was strongly motivate to file my own taxes this year because my CPA decide to charge me $1200 to prepare my taxes, just unbelievable. Special thanks to TurboTax to help me regain confidence in taking control of my own finances.
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo Tax is great User friendly. I will recomend it friends and family.
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax is easy to use and works great Thought it was very easy to use and worked great getting me the most
Date published: 2023-03-09
Rated 4 out of 5 by from web version is more user friendly and fun I started online but switched to the software and I like the website a lot better!
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax is Outstanding! Easy to use! Cost effective! Coach you through each area of deductions!
Date published: 2023-03-09
Rated 5 out of 5 by from Quick, thorough, and super-easy! I've been using TurboTax for over 5 years now and I continue, because you educate me during the entire process, to not only ensure accuracy, but to ensure I'm fully confident with all the information I'm submitting.
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax Other than the price of doing taxes, the experience has been great. I love the ease of importing all documents. This is very great for investments as well.
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax is great!! It is so user-friendly. They guide you through the process and explain every detail regarding forms and deductions. I will definitely use TurboTax again!!
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 7126