TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from TurboTax is awesome TurboTax was very easy to use. They also explained things so that I could understand it.
Date published: 2023-02-18
Rated 5 out of 5 by from Tax consultant easy to reach - 3 times Excellent service! I had 3 questions that arose during the course of doing my 2022 returns. I called three times, once for each. On each call I was able to get hold of a tax consultant and get answers specific to my tax return. On each occasion it took between 2 to 8 minutes to reach the tax consultant, which I consider to be more that reasonable.
Date published: 2023-02-18
Rated 5 out of 5 by from Carolyn is amazing! Carolyn was amazing and helped me a lot! I will use her again!
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax saved me from filing wrong They were very helpful and never got upset if I had to look for ertian paper
Date published: 2023-02-18
Rated 5 out of 5 by from Free - Easy - Quick I have used TurboTax for quite a few years. No problems
Date published: 2023-02-18
Rated 1 out of 5 by from TurboTax platform had multiple glitches I was connected with a Tax Expert named Russell, who refused to engage with my questions about filing in multiple states and instead just kicked me off full service. Once I went back through the full service sign up process, the agents helping could not figure out what had happened or see the history. I've also used full service in the past, and the change this year to make you sit on the phone while the tax expert prepares your forms was not communicated to me in advance. So, the commercials about being able to do whatever instead of your taxes are false. When I finally got a tax expert who was willing to answer my specific questions and complete the forms, he had to jump through multiple technical hoops to prevent the system from charging me multiple times for unknown reasons. Finally, the summary page showing me my taxes paid and tax liability before check-out also had an error on it, apparently not listing the tax liability for medicare and social security, so the math for my total refund didn't add up. I'm surprised at how terrible the customer service experience was. My final tax expert, Sean, was actually helpful, but everything about the platform and communication was otherwise abysmal.
Date published: 2023-02-18
Rated 5 out of 5 by from TURBO TAX IS GREAT i HAVE USED TURBO TAX FOR SEVERAL YEARS. PROGRAM IS VERY USER FRIENDLY. I LIKE THAT THE PROGRAM ASKS QUESTIONS TO MAKE SURE YOU ARE GETTING THE MAXIMUM REFUND POSSIBLE.
Date published: 2023-02-18
Rated 5 out of 5 by from Fast and Easy I did call and Beth returned my call. She was very helpful and courteous!! It was so easy and Beth reviewed everything that I put in and it was all correct but it was helpful to have another opinion.
Date published: 2023-02-18
Rated 5 out of 5 by from TurboTax is awesome I have lost count of how many years I have been using TurboTax for my taxes. The reason I keep coming back to TurboTax is quite obvious - It is easy to use, accurate, and never got me into any trouble. They have improved their customer service as compared to prior years which is a very welcoming thing.
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax is Awesome I've used it for years and appreciate the simplicity and ease of mind that there are no math errors.
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 7101
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is awesome TurboTax was very easy to use. They also explained things so that I could understand it.
Date published: 2023-02-18
Rated 5 out of 5 by from Tax consultant easy to reach - 3 times Excellent service! I had 3 questions that arose during the course of doing my 2022 returns. I called three times, once for each. On each call I was able to get hold of a tax consultant and get answers specific to my tax return. On each occasion it took between 2 to 8 minutes to reach the tax consultant, which I consider to be more that reasonable.
Date published: 2023-02-18
Rated 5 out of 5 by from Carolyn is amazing! Carolyn was amazing and helped me a lot! I will use her again!
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax saved me from filing wrong They were very helpful and never got upset if I had to look for ertian paper
Date published: 2023-02-18
Rated 5 out of 5 by from Free - Easy - Quick I have used TurboTax for quite a few years. No problems
Date published: 2023-02-18
Rated 1 out of 5 by from TurboTax platform had multiple glitches I was connected with a Tax Expert named Russell, who refused to engage with my questions about filing in multiple states and instead just kicked me off full service. Once I went back through the full service sign up process, the agents helping could not figure out what had happened or see the history. I've also used full service in the past, and the change this year to make you sit on the phone while the tax expert prepares your forms was not communicated to me in advance. So, the commercials about being able to do whatever instead of your taxes are false. When I finally got a tax expert who was willing to answer my specific questions and complete the forms, he had to jump through multiple technical hoops to prevent the system from charging me multiple times for unknown reasons. Finally, the summary page showing me my taxes paid and tax liability before check-out also had an error on it, apparently not listing the tax liability for medicare and social security, so the math for my total refund didn't add up. I'm surprised at how terrible the customer service experience was. My final tax expert, Sean, was actually helpful, but everything about the platform and communication was otherwise abysmal.
Date published: 2023-02-18
Rated 5 out of 5 by from TURBO TAX IS GREAT i HAVE USED TURBO TAX FOR SEVERAL YEARS. PROGRAM IS VERY USER FRIENDLY. I LIKE THAT THE PROGRAM ASKS QUESTIONS TO MAKE SURE YOU ARE GETTING THE MAXIMUM REFUND POSSIBLE.
Date published: 2023-02-18
Rated 5 out of 5 by from Fast and Easy I did call and Beth returned my call. She was very helpful and courteous!! It was so easy and Beth reviewed everything that I put in and it was all correct but it was helpful to have another opinion.
Date published: 2023-02-18
Rated 5 out of 5 by from TurboTax is awesome I have lost count of how many years I have been using TurboTax for my taxes. The reason I keep coming back to TurboTax is quite obvious - It is easy to use, accurate, and never got me into any trouble. They have improved their customer service as compared to prior years which is a very welcoming thing.
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax is Awesome I've used it for years and appreciate the simplicity and ease of mind that there are no math errors.
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 7101