TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Awesom Turbo tax makes it easy to file your taxes. If you're not sure or have questions on certain items Turbo tax has hyperlinks to give information regarding the tax question/subject.
Date published: 2023-03-09
Rated 5 out of 5 by from Helped when needed right away Had questions with my taxes while doing them called in and got awesome helped and they helped me the whole time while I was doing them and were very patient
Date published: 2023-03-09
Rated 4 out of 5 by from Great! But Discounts? Everything went smoothly until I tried to apply a discount or activate Rakuten. Admittedly, it could have been a failure of my browser extensions, but I was not able to see any evidence that a service code or rakuten cash back had been applied. I wish the discounts were easier to enter manually instead of being "automatically applied." I filed anyway because I value my time and didn't want to spend anymore of it trying to activate discounts with no avail.
Date published: 2023-03-09
Rated 5 out of 5 by from multi year user I am a retired cpa and never had a problem always accurate and up to date
Date published: 2023-03-09
Rated 1 out of 5 by from TurboxTax isn't awesome I've used Turbotax (free) for multiple years now, only suffering from minor headaches. This year, after spending two hours going through new loops (sale of house) and being heavily stressed over all these new terms... Turbotax throws up a "Hey! You have to pay money because you did new things!" Why wasn't this said to begin with? I just paid what I would have paid an expert! I could have saved myself from all sorts of stress. *THE CHERRY ON TOP* I choose to pay out of my refund instead of upfront. It wasn't until another half hour of paperwork that it shows that since I choose that option, they were going to charge another $40. So glad I wasted $212 on a program that I will no longer use. And if you look at each "offer" side by side, it doesn't clarify that certain tax deductions are only accessible via premium. The closest thing it says is: "Get additional help on 350+ tax deductions and credits, including mortgage interest, property taxes and energy-efficient improvements", which is technically a feature of Deluxe.... So they forced me to get the more expensive one. Also, why is it asking me as I fill out a review form my relationship, home, and family status?
Date published: 2023-03-09
Rated 5 out of 5 by from Easy to use and fast process After accepting the full service and uploading all my documents I was paired with a Tax advisor. I set up a meeting time and they called me and explained the process. Currently you have to be on the phone while they prepare the taxes in case they have additional questions but you can always just have them on mute and do your own thing. After an hour and half my taxes were done. The next step was to get them reviewed by their team so next day I got contacted to go over the final review and explanation of all the deductions and such. Easy to go through all and I got everything explained in detail. Great service and easy to use.
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo tax is so nice. Good. It was hassle free experience and can be recommended to others.
Date published: 2023-03-09
Rated 5 out of 5 by from Great product! It's really thorough but has the the resources to help you navigate
Date published: 2023-03-09
Rated 5 out of 5 by from Faith is amazing! Faith did great with our taxes everything was soo clear!!
Date published: 2023-03-09
Rated 5 out of 5 by from Thanks for being there I got a call from a live rep and fixed my issue in minutes....whew!!! It was awsome.
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 7098
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesom Turbo tax makes it easy to file your taxes. If you're not sure or have questions on certain items Turbo tax has hyperlinks to give information regarding the tax question/subject.
Date published: 2023-03-09
Rated 5 out of 5 by from Helped when needed right away Had questions with my taxes while doing them called in and got awesome helped and they helped me the whole time while I was doing them and were very patient
Date published: 2023-03-09
Rated 4 out of 5 by from Great! But Discounts? Everything went smoothly until I tried to apply a discount or activate Rakuten. Admittedly, it could have been a failure of my browser extensions, but I was not able to see any evidence that a service code or rakuten cash back had been applied. I wish the discounts were easier to enter manually instead of being "automatically applied." I filed anyway because I value my time and didn't want to spend anymore of it trying to activate discounts with no avail.
Date published: 2023-03-09
Rated 5 out of 5 by from multi year user I am a retired cpa and never had a problem always accurate and up to date
Date published: 2023-03-09
Rated 1 out of 5 by from TurboxTax isn't awesome I've used Turbotax (free) for multiple years now, only suffering from minor headaches. This year, after spending two hours going through new loops (sale of house) and being heavily stressed over all these new terms... Turbotax throws up a "Hey! You have to pay money because you did new things!" Why wasn't this said to begin with? I just paid what I would have paid an expert! I could have saved myself from all sorts of stress. *THE CHERRY ON TOP* I choose to pay out of my refund instead of upfront. It wasn't until another half hour of paperwork that it shows that since I choose that option, they were going to charge another $40. So glad I wasted $212 on a program that I will no longer use. And if you look at each "offer" side by side, it doesn't clarify that certain tax deductions are only accessible via premium. The closest thing it says is: "Get additional help on 350+ tax deductions and credits, including mortgage interest, property taxes and energy-efficient improvements", which is technically a feature of Deluxe.... So they forced me to get the more expensive one. Also, why is it asking me as I fill out a review form my relationship, home, and family status?
Date published: 2023-03-09
Rated 5 out of 5 by from Easy to use and fast process After accepting the full service and uploading all my documents I was paired with a Tax advisor. I set up a meeting time and they called me and explained the process. Currently you have to be on the phone while they prepare the taxes in case they have additional questions but you can always just have them on mute and do your own thing. After an hour and half my taxes were done. The next step was to get them reviewed by their team so next day I got contacted to go over the final review and explanation of all the deductions and such. Easy to go through all and I got everything explained in detail. Great service and easy to use.
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo tax is so nice. Good. It was hassle free experience and can be recommended to others.
Date published: 2023-03-09
Rated 5 out of 5 by from Great product! It's really thorough but has the the resources to help you navigate
Date published: 2023-03-09
Rated 5 out of 5 by from Faith is amazing! Faith did great with our taxes everything was soo clear!!
Date published: 2023-03-09
Rated 5 out of 5 by from Thanks for being there I got a call from a live rep and fixed my issue in minutes....whew!!! It was awsome.
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 7098