TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281592 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Sweet! User friendly, easy to navigate, will use again next year
Date published: 2021-03-11
Rated 3 out of 5 by from TurboTax has gone downhill We have used Turbo Tax for somewhat complex tax returns for more than 10 years. TurboTax has gone downhill over the past three years. It is much harder to use. We ran into all sorts of glitches in the 2020 software and this never happened before, as we are quite computer-expert. We had to call your help line 3 times (each phone support person was excellent though it was hard to get through to a live person). Because of our difficulty with the on-line TurboTax Premier last year, we used Desktop/CD Premier this year in search of additional features and easier toggle between the interview and the forms. We had as much or more trouble as last year.
Date published: 2021-03-11
Rated 4 out of 5 by from additional area need to be developed I would like to see a part that walks you through previous years donations that can be added.
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is awesome!!! Very easy to navigate!!! Will be using it again!!!
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo tax is awesome Easy, leaves nothing to question and moves along very quickly.
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is a great Tax tool I have been using TurboTax for 10+ years. It is a great piece of software for doing taxes.
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax gets the job done. TurboTax gets the job done. Thank you, TurboTax!!!
Date published: 2021-03-11
Rated 5 out of 5 by from Easy to follow Easy to get questions answered and directions to follow
Date published: 2021-03-11
Rated 3 out of 5 by from Charged me $180??? I don't think that you guys should have charged a 19 year old girl $180 to file her taxes where she was only getting a $260 refund. I had a 10-99 MISC for making videos that was a sum total of under $400. For that, you charged me $155!!! There were no deductions to take and nothing else to do with it. I didn't ask for or use any experts. Seems wrong. Pretty disappointed. I wish you'd refund that.
Date published: 2021-03-11
Rated 5 out of 5 by from Another Great, Informative Year With all the new IRS tax changes going on, TurboTax once again, produced the best Do-It-Yourself software!!
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 7075
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Sweet! User friendly, easy to navigate, will use again next year
Date published: 2021-03-11
Rated 3 out of 5 by from TurboTax has gone downhill We have used Turbo Tax for somewhat complex tax returns for more than 10 years. TurboTax has gone downhill over the past three years. It is much harder to use. We ran into all sorts of glitches in the 2020 software and this never happened before, as we are quite computer-expert. We had to call your help line 3 times (each phone support person was excellent though it was hard to get through to a live person). Because of our difficulty with the on-line TurboTax Premier last year, we used Desktop/CD Premier this year in search of additional features and easier toggle between the interview and the forms. We had as much or more trouble as last year.
Date published: 2021-03-11
Rated 4 out of 5 by from additional area need to be developed I would like to see a part that walks you through previous years donations that can be added.
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is awesome!!! Very easy to navigate!!! Will be using it again!!!
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo tax is awesome Easy, leaves nothing to question and moves along very quickly.
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is a great Tax tool I have been using TurboTax for 10+ years. It is a great piece of software for doing taxes.
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax gets the job done. TurboTax gets the job done. Thank you, TurboTax!!!
Date published: 2021-03-11
Rated 5 out of 5 by from Easy to follow Easy to get questions answered and directions to follow
Date published: 2021-03-11
Rated 3 out of 5 by from Charged me $180??? I don't think that you guys should have charged a 19 year old girl $180 to file her taxes where she was only getting a $260 refund. I had a 10-99 MISC for making videos that was a sum total of under $400. For that, you charged me $155!!! There were no deductions to take and nothing else to do with it. I didn't ask for or use any experts. Seems wrong. Pretty disappointed. I wish you'd refund that.
Date published: 2021-03-11
Rated 5 out of 5 by from Another Great, Informative Year With all the new IRS tax changes going on, TurboTax once again, produced the best Do-It-Yourself software!!
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 7075