TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax has really improved over the years. I have been able to avoid using Turbi Tax Advisor due to exceptional electronic help along the way. It is good to know the Advisor is not far away of needed.
Date published: 2023-03-12
Rated 5 out of 5 by from Great Experience Jocelyn provided great service! Will definitely do it again.
Date published: 2023-03-12
Rated 1 out of 5 by from terrible service this year it was a terrible experience this year yall over charged me for filing my taxes when i quailified for the ability to file free i was charged $158 and my refund is only $902 thats so unfair
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax is great! I had a great experience. Very user friendly and helpful!
Date published: 2023-03-12
Rated 1 out of 5 by from Too Complicated and Too Expensive The forced AZ state small business question was too complicated and prompted for other household members that don't even have a business. The ability to remove worksheets carried over from previous years is not apparent. Adding income loss and donations didn't seem to alter the refund amount at all even when itemized was selected. Service fees from Turbo tax are ridiculously high. It's now to the point it's cheaper to higher an accountant and not have to do any of the work yourself. Other household members were required to have the premium version for basic investment accounts with less than $200 in them. Hands down one of the worst years filing with TurboTax. Not sure what you guys did wrong, but it was more difficult and more expensive this year. If prices stay the same or go higher, I will be forced to use an accountant next year.
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax was easy and quick Turbotax was a stress free service. We enjoy using them to file our taxes. This year it was as simple as ever.
Date published: 2023-03-12
Rated 5 out of 5 by from Easy and helpful Great experience and took less time than i expected
Date published: 2023-03-12
Rated 4 out of 5 by from Turbo Tax was more difficult this year TT was not able to recognize or pull tax documents directly from TD Ameritrade as was done in past years.
Date published: 2023-03-12
Rated 5 out of 5 by from Great way to do your Taxes It's easy as can be to use the software or elect as I did the full service "Turbo Live," and Turbo does your taxes for you. Turbo makes it easy, upload your docs, review with a pro, and have your taxes repaired and filed. Laura did my taxes, and everything came out as expected. You can use the App or your PC or switch back and forth, live voice chat and/or text chat.
Date published: 2023-03-12
Rated 5 out of 5 by from It was easy to process Great Experience for a first time user, would recommend to my friends!
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 7055
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax has really improved over the years. I have been able to avoid using Turbi Tax Advisor due to exceptional electronic help along the way. It is good to know the Advisor is not far away of needed.
Date published: 2023-03-12
Rated 5 out of 5 by from Great Experience Jocelyn provided great service! Will definitely do it again.
Date published: 2023-03-12
Rated 1 out of 5 by from terrible service this year it was a terrible experience this year yall over charged me for filing my taxes when i quailified for the ability to file free i was charged $158 and my refund is only $902 thats so unfair
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax is great! I had a great experience. Very user friendly and helpful!
Date published: 2023-03-12
Rated 1 out of 5 by from Too Complicated and Too Expensive The forced AZ state small business question was too complicated and prompted for other household members that don't even have a business. The ability to remove worksheets carried over from previous years is not apparent. Adding income loss and donations didn't seem to alter the refund amount at all even when itemized was selected. Service fees from Turbo tax are ridiculously high. It's now to the point it's cheaper to higher an accountant and not have to do any of the work yourself. Other household members were required to have the premium version for basic investment accounts with less than $200 in them. Hands down one of the worst years filing with TurboTax. Not sure what you guys did wrong, but it was more difficult and more expensive this year. If prices stay the same or go higher, I will be forced to use an accountant next year.
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax was easy and quick Turbotax was a stress free service. We enjoy using them to file our taxes. This year it was as simple as ever.
Date published: 2023-03-12
Rated 5 out of 5 by from Easy and helpful Great experience and took less time than i expected
Date published: 2023-03-12
Rated 4 out of 5 by from Turbo Tax was more difficult this year TT was not able to recognize or pull tax documents directly from TD Ameritrade as was done in past years.
Date published: 2023-03-12
Rated 5 out of 5 by from Great way to do your Taxes It's easy as can be to use the software or elect as I did the full service "Turbo Live," and Turbo does your taxes for you. Turbo makes it easy, upload your docs, review with a pro, and have your taxes repaired and filed. Laura did my taxes, and everything came out as expected. You can use the App or your PC or switch back and forth, live voice chat and/or text chat.
Date published: 2023-03-12
Rated 5 out of 5 by from It was easy to process Great Experience for a first time user, would recommend to my friends!
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 7055