TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Could be more helpful It was not vey clear on how I should enter the sale of my rental property or sale of ESPP on the "Walk me through"
Date published: 2021-05-17
Rated 2 out of 5 by from Getting worse! Not working worships and typos. Links opening after multiple clicks
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is hands down the best! I love using TurboTax because it makes filling easy. I have used it for the last 4 years. The system saves your previous filling information to help. file faster.
Date published: 2021-05-17
Rated 5 out of 5 by from they are there to help The folks at Turbo Tax are most understanding and patient with the clients. I had several people help me this time and they were all knowledgable
Date published: 2021-05-17
Rated 4 out of 5 by from THANKS TURBO TAZX EVERYTHING WENT WELL. I APPRECIATE BEING ABLE TO USE THE PROGRMA AT ANY HOUR
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax is very good Takes care of the essentials and makes the process easy. Would be beneficial to show how we used it in the previous years so that we can use that as a reference in terms of data.
Date published: 2021-05-17
Rated 5 out of 5 by from A Fantastic Experience A fantastic, streamlined experience with live support when I needed it most. I've been a customer for several years now, and this service continues to get better year after year. I'm very satisfied!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is a LIFESAVER! I do the deluxe package every year and they do not disappoint! You will be pleased and have the peace of mind that your taxes are done correctly!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy I was nervous but it was easier than expected! I will use again!
Date published: 2021-05-17
Rated 1 out of 5 by from Longtime customer very disappointed this year First time using without use of the cd as this computer has no drive. Went to upload TT and nothing. Bought TT from S**'s club and could not get to a point where it asked for the sacred code. Hours spent reading FAQ's and online help to no avail. TT support called and it took about 1/2 hour of attempts and relinquishing access to my computer before it seemed like the tech finally stumbled on an answer. Ok, off on my own again attempt to open up program and I get a white screen with a blue dot in the center. again back to reading help suggestions and found I had to change display settings from computers default of 125% and screen resolution. Onward. One of the first things is to update. Program locks up trying to see if there are updates. Again too much time spent searching for TT solutions. Never found an answer but in futility I attempted turning off VPN and viola success. Now everything seemed fine until I attempted to e-file both fed and state. the program would not go past trying to pay for state with credit card. It would not bring up screen to allow input of CC info. Omg how much I hate to give CC info out and I can't even get to the point of allowing you to have access to my info!!! After many different tries thru weekend finally tried last minute to file separately and Fed just successfully sent (I hope anyway) Going to attempt State now by itself and if I can't get that to work I'll just drag butt to post office line to mail it in. I have NEVER had problems with TT in the past. Very skeptical about using in the future. If there are solutions to be found in FAQ then they should be incorporated into the updates the program seeks out every time you open TT. I already bought your program (my job). It shouldn't be my job to troubleshoot it into a working edition (your job). If I didn't have years of TT use in the past this would definitely have been my last.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 704
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Could be more helpful It was not vey clear on how I should enter the sale of my rental property or sale of ESPP on the "Walk me through"
Date published: 2021-05-17
Rated 2 out of 5 by from Getting worse! Not working worships and typos. Links opening after multiple clicks
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is hands down the best! I love using TurboTax because it makes filling easy. I have used it for the last 4 years. The system saves your previous filling information to help. file faster.
Date published: 2021-05-17
Rated 5 out of 5 by from they are there to help The folks at Turbo Tax are most understanding and patient with the clients. I had several people help me this time and they were all knowledgable
Date published: 2021-05-17
Rated 4 out of 5 by from THANKS TURBO TAZX EVERYTHING WENT WELL. I APPRECIATE BEING ABLE TO USE THE PROGRMA AT ANY HOUR
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax is very good Takes care of the essentials and makes the process easy. Would be beneficial to show how we used it in the previous years so that we can use that as a reference in terms of data.
Date published: 2021-05-17
Rated 5 out of 5 by from A Fantastic Experience A fantastic, streamlined experience with live support when I needed it most. I've been a customer for several years now, and this service continues to get better year after year. I'm very satisfied!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is a LIFESAVER! I do the deluxe package every year and they do not disappoint! You will be pleased and have the peace of mind that your taxes are done correctly!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy I was nervous but it was easier than expected! I will use again!
Date published: 2021-05-17
Rated 1 out of 5 by from Longtime customer very disappointed this year First time using without use of the cd as this computer has no drive. Went to upload TT and nothing. Bought TT from S**'s club and could not get to a point where it asked for the sacred code. Hours spent reading FAQ's and online help to no avail. TT support called and it took about 1/2 hour of attempts and relinquishing access to my computer before it seemed like the tech finally stumbled on an answer. Ok, off on my own again attempt to open up program and I get a white screen with a blue dot in the center. again back to reading help suggestions and found I had to change display settings from computers default of 125% and screen resolution. Onward. One of the first things is to update. Program locks up trying to see if there are updates. Again too much time spent searching for TT solutions. Never found an answer but in futility I attempted turning off VPN and viola success. Now everything seemed fine until I attempted to e-file both fed and state. the program would not go past trying to pay for state with credit card. It would not bring up screen to allow input of CC info. Omg how much I hate to give CC info out and I can't even get to the point of allowing you to have access to my info!!! After many different tries thru weekend finally tried last minute to file separately and Fed just successfully sent (I hope anyway) Going to attempt State now by itself and if I can't get that to work I'll just drag butt to post office line to mail it in. I have NEVER had problems with TT in the past. Very skeptical about using in the future. If there are solutions to be found in FAQ then they should be incorporated into the updates the program seeks out every time you open TT. I already bought your program (my job). It shouldn't be my job to troubleshoot it into a working edition (your job). If I didn't have years of TT use in the past this would definitely have been my last.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 704