TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Outstanding Customer Service From Turbo Tax!!! Lora, my Tax Advisor was brilliant! She was professional, patient and quite easy to communicate with. She attended to. and fulfilled all my tax needs with care and competence. I highly recommend Turbo Tax Live Premium to everyone!
Date published: 2023-03-09
Rated 2 out of 5 by from primitive, lacks capability to download financials I use TT Business for Trust's returns, and TT Premier for personal. The Business software lacks the simple capability to download financial data from brokerage. Frankly, if NY State did not require e-filing, I would never buy this program. TT Premier is much better. Kinks and glitches in Premier are mostly worked out. The TT Business software feels like it is incomplete.
Date published: 2023-03-09
Rated 5 out of 5 by from Great Service for Easy Filer I've used TT for several years and it never disappoints.
Date published: 2023-03-09
Rated 3 out of 5 by from I wish Turbo Tax understood option writing. I am currently trying to download my info to no avail, also you need help to cover writing calls. Every year you system does not know how to handle covered call writing. I probally will go to another service next year if this problem is fixed.
Date published: 2023-03-09
Rated 2 out of 5 by from offered 20 percent off and NO Disappointed that I received 4 emails offering me 20 percent off if I filed now and I ended up paying full price..Just dont offer then.
Date published: 2023-03-09
Rated 4 out of 5 by from TurboTax is a reliable way to do my taxes. I have been using TurboTax for many years. I find the software reliable and mostly easy to use, though there are some sections which are not always clear and self-evident for those of us not savvy about the U.S. tax code. However, I have been able to find the information I need if I hunt around a bit.
Date published: 2023-03-09
Rated 5 out of 5 by from Alan With TurboTax Is AMAZING!!!!! Alan really took the stress of filing away and explained everything in a way I could understand. He was kind and patient, and I will definitely be back next year when tax time is upon us. The process was easy and simple and the process finished much quicker than last year. All in all, a stellar experience, AMAZING representatives, and easy process. Thank you, TurboTax!!!
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax is Amazing!!! TurboTax is Alaskans so incredibly helpful of the breakdown process
Date published: 2023-03-09
Rated 5 out of 5 by from Have always loved TT I had always used Turbo Tax but In 2021 I had a complicated return and used Turbo Tax but got cold feet and went to a CPA instead. The numbers came out the same. I will always trust Turbo Tax from now on.
Date published: 2023-03-09
Rated 2 out of 5 by from Not Happy This Year I was not happy after completing my return to find out that I needed to upgrade from Turbo Tax Deluxe to Premium. Reason given - sold stock, bonds or mutual funds. There were 2 partial shares of a stock that made $1. For that I was charged $185.88 versus around $60.
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 7030
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Outstanding Customer Service From Turbo Tax!!! Lora, my Tax Advisor was brilliant! She was professional, patient and quite easy to communicate with. She attended to. and fulfilled all my tax needs with care and competence. I highly recommend Turbo Tax Live Premium to everyone!
Date published: 2023-03-09
Rated 2 out of 5 by from primitive, lacks capability to download financials I use TT Business for Trust's returns, and TT Premier for personal. The Business software lacks the simple capability to download financial data from brokerage. Frankly, if NY State did not require e-filing, I would never buy this program. TT Premier is much better. Kinks and glitches in Premier are mostly worked out. The TT Business software feels like it is incomplete.
Date published: 2023-03-09
Rated 5 out of 5 by from Great Service for Easy Filer I've used TT for several years and it never disappoints.
Date published: 2023-03-09
Rated 3 out of 5 by from I wish Turbo Tax understood option writing. I am currently trying to download my info to no avail, also you need help to cover writing calls. Every year you system does not know how to handle covered call writing. I probally will go to another service next year if this problem is fixed.
Date published: 2023-03-09
Rated 2 out of 5 by from offered 20 percent off and NO Disappointed that I received 4 emails offering me 20 percent off if I filed now and I ended up paying full price..Just dont offer then.
Date published: 2023-03-09
Rated 4 out of 5 by from TurboTax is a reliable way to do my taxes. I have been using TurboTax for many years. I find the software reliable and mostly easy to use, though there are some sections which are not always clear and self-evident for those of us not savvy about the U.S. tax code. However, I have been able to find the information I need if I hunt around a bit.
Date published: 2023-03-09
Rated 5 out of 5 by from Alan With TurboTax Is AMAZING!!!!! Alan really took the stress of filing away and explained everything in a way I could understand. He was kind and patient, and I will definitely be back next year when tax time is upon us. The process was easy and simple and the process finished much quicker than last year. All in all, a stellar experience, AMAZING representatives, and easy process. Thank you, TurboTax!!!
Date published: 2023-03-09
Rated 5 out of 5 by from TurboTax is Amazing!!! TurboTax is Alaskans so incredibly helpful of the breakdown process
Date published: 2023-03-09
Rated 5 out of 5 by from Have always loved TT I had always used Turbo Tax but In 2021 I had a complicated return and used Turbo Tax but got cold feet and went to a CPA instead. The numbers came out the same. I will always trust Turbo Tax from now on.
Date published: 2023-03-09
Rated 2 out of 5 by from Not Happy This Year I was not happy after completing my return to find out that I needed to upgrade from Turbo Tax Deluxe to Premium. Reason given - sold stock, bonds or mutual funds. There were 2 partial shares of a stock that made $1. For that I was charged $185.88 versus around $60.
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 7030