TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from loops TurboTax has lots of loops, some of which are impossible to get out of. One example is when ready to file. First screen: which filing method? Second screen: which forms to print? Then back to the first screen without printing.
Date published: 2022-09-16
Rated 5 out of 5 by from Frias good simple experience will defiantly let friends and family know of my experince thank you
Date published: 2022-09-16
Rated 5 out of 5 by from Full service I spoke with many staff members and all were very helpful and personable
Date published: 2022-09-16
Rated 4 out of 5 by from many problems something that should od taken 1 hour, took 6 hours for a very simple return
Date published: 2022-09-16
Rated 5 out of 5 by from Easy to use No problems when using Turbo Tax, Easy to follow drections.
Date published: 2022-09-16
Rated 5 out of 5 by from When I don't know, they DO know! I've had to get your experts involved several times and they are always pleasant and so knowledgeable of tax laws. I've used this service several years and I'm self-employed so there are so many extra things to do. I'm so appreciative!!
Date published: 2022-09-16
Rated 4 out of 5 by from excellent program I prepare a number of returns for family members gratis. Need to make available at a cost returns over the limit of 5.
Date published: 2022-09-16
Rated 2 out of 5 by from Interface misses several form questions During review of the return it found about a dozen 'boxes' that needed to be checked that weren't. It then proceeded to display the various forms and require that I choose the appropriate box. Although it's nice that turbotax found that those should have been checked during the review process, I'm at a loss why the software didn't just cover that in the original walk through completing the taxes? Additionally, the UI of checking the boxes within the form is pretty bad. The window displaying the form is small and you end up scrolling up/down to find out what the boxes mean, hopefully without loosing where the actual box to be checked is located.
Date published: 2022-09-16
Rated 4 out of 5 by from Good, but need to work on multiple states As always Turbo tax was easy to use. The problem came in the calculations for dividing up taxes between two statesa (NY and MA in this case). It clearly did something wrong as one state got a huge tax payment and the other I got a refund....which makes not sense when I had a 40/60 split of income. But what was vexing is that there was no way to comparatively view the states and the key calculation data side by side to (a) see what was wrong and (b) fix it. So, I just filed it as is, bought the audit defense and hope someone (like the IRS) figures it out and tells me what I need to do to fix it.
Date published: 2022-09-16
Rated 1 out of 5 by from Form keeps getting denied Return keeps getting denied but doesn’t say what needs fixed/reviewed
Date published: 2022-09-16
All TurboTax® Offerings Reviews - Page 7015
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from loops TurboTax has lots of loops, some of which are impossible to get out of. One example is when ready to file. First screen: which filing method? Second screen: which forms to print? Then back to the first screen without printing.
Date published: 2022-09-16
Rated 5 out of 5 by from Frias good simple experience will defiantly let friends and family know of my experince thank you
Date published: 2022-09-16
Rated 5 out of 5 by from Full service I spoke with many staff members and all were very helpful and personable
Date published: 2022-09-16
Rated 4 out of 5 by from many problems something that should od taken 1 hour, took 6 hours for a very simple return
Date published: 2022-09-16
Rated 5 out of 5 by from Easy to use No problems when using Turbo Tax, Easy to follow drections.
Date published: 2022-09-16
Rated 5 out of 5 by from When I don't know, they DO know! I've had to get your experts involved several times and they are always pleasant and so knowledgeable of tax laws. I've used this service several years and I'm self-employed so there are so many extra things to do. I'm so appreciative!!
Date published: 2022-09-16
Rated 4 out of 5 by from excellent program I prepare a number of returns for family members gratis. Need to make available at a cost returns over the limit of 5.
Date published: 2022-09-16
Rated 2 out of 5 by from Interface misses several form questions During review of the return it found about a dozen 'boxes' that needed to be checked that weren't. It then proceeded to display the various forms and require that I choose the appropriate box. Although it's nice that turbotax found that those should have been checked during the review process, I'm at a loss why the software didn't just cover that in the original walk through completing the taxes? Additionally, the UI of checking the boxes within the form is pretty bad. The window displaying the form is small and you end up scrolling up/down to find out what the boxes mean, hopefully without loosing where the actual box to be checked is located.
Date published: 2022-09-16
Rated 4 out of 5 by from Good, but need to work on multiple states As always Turbo tax was easy to use. The problem came in the calculations for dividing up taxes between two statesa (NY and MA in this case). It clearly did something wrong as one state got a huge tax payment and the other I got a refund....which makes not sense when I had a 40/60 split of income. But what was vexing is that there was no way to comparatively view the states and the key calculation data side by side to (a) see what was wrong and (b) fix it. So, I just filed it as is, bought the audit defense and hope someone (like the IRS) figures it out and tells me what I need to do to fix it.
Date published: 2022-09-16
Rated 1 out of 5 by from Form keeps getting denied Return keeps getting denied but doesn’t say what needs fixed/reviewed
Date published: 2022-09-16
All TurboTax® Offerings Reviews - Page 7015