TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Confusing Instructions with no help available. Everything was fine until the end. I tried to file electronically, but there was an error in the state return I could not solve. It made no sense whatsoever. When I tried to get help I got an electronic helper that hung up after one exchange and would not accept my response. Further, when I went back to my form, it kept cycling through the same questions over and over. This program definitely needs some more testing and debugging. I lam still hung up. The state says I must file electronically, Turbotax says no. I cant get any help. Next year I am back to H&R.
Date published: 2021-04-14
Rated 5 out of 5 by from Outstanding Did my taxes by myself for the first time and it was so easy with turbo tax.
Date published: 2021-04-14
Rated 5 out of 5 by from Very Good Filing was Very Easy. Will definitely recommend to friends
Date published: 2021-04-14
Rated 2 out of 5 by from Rip Off Costs are increasing and TurboTax is locking you into higher prices year after year.
Date published: 2021-04-14
Rated 4 out of 5 by from ok good, do not like the automatic chat. It does not help
Date published: 2021-04-14
Rated 4 out of 5 by from Turbo Tax is thorough and simple I really have a problem with connection of intyiy and turbo tax. Every year in November, intuit takes an automatic payment from me. When I use tyrbo tax , they charge mr again.
Date published: 2021-04-14
Rated 4 out of 5 by from TurboTax walked me through... I had difficulty downloading the e version. Beyond that, it walked me through all the steps. I don't like having to pay $25 to send in my State Return.
Date published: 2021-04-14
Rated 4 out of 5 by from Convenient It has some issues, especially differentiating between states but overall it is very user friendly.
Date published: 2021-04-14
Rated 2 out of 5 by from Trubotax used to be awesome. Now it is confusing i will not be using Turbotax again. In your effort to upsell you have made the process way too difficult and you constantly interrupt my train of thought with your upselling efforts.
Date published: 2021-04-14
Rated 5 out of 5 by from Gives confidence It Gives a real sense of confidence wading through all of the forms and asks all of the right questions.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 702
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Confusing Instructions with no help available. Everything was fine until the end. I tried to file electronically, but there was an error in the state return I could not solve. It made no sense whatsoever. When I tried to get help I got an electronic helper that hung up after one exchange and would not accept my response. Further, when I went back to my form, it kept cycling through the same questions over and over. This program definitely needs some more testing and debugging. I lam still hung up. The state says I must file electronically, Turbotax says no. I cant get any help. Next year I am back to H&R.
Date published: 2021-04-14
Rated 5 out of 5 by from Outstanding Did my taxes by myself for the first time and it was so easy with turbo tax.
Date published: 2021-04-14
Rated 5 out of 5 by from Very Good Filing was Very Easy. Will definitely recommend to friends
Date published: 2021-04-14
Rated 2 out of 5 by from Rip Off Costs are increasing and TurboTax is locking you into higher prices year after year.
Date published: 2021-04-14
Rated 4 out of 5 by from ok good, do not like the automatic chat. It does not help
Date published: 2021-04-14
Rated 4 out of 5 by from Turbo Tax is thorough and simple I really have a problem with connection of intyiy and turbo tax. Every year in November, intuit takes an automatic payment from me. When I use tyrbo tax , they charge mr again.
Date published: 2021-04-14
Rated 4 out of 5 by from TurboTax walked me through... I had difficulty downloading the e version. Beyond that, it walked me through all the steps. I don't like having to pay $25 to send in my State Return.
Date published: 2021-04-14
Rated 4 out of 5 by from Convenient It has some issues, especially differentiating between states but overall it is very user friendly.
Date published: 2021-04-14
Rated 2 out of 5 by from Trubotax used to be awesome. Now it is confusing i will not be using Turbotax again. In your effort to upsell you have made the process way too difficult and you constantly interrupt my train of thought with your upselling efforts.
Date published: 2021-04-14
Rated 5 out of 5 by from Gives confidence It Gives a real sense of confidence wading through all of the forms and asks all of the right questions.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 702