TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from problems in preparing Massachusetts Partnership Very bad experience this year in preparing and filing Massachusetts partnership. Not much help with experts. Complete waste of over 8 hours of our time
Date published: 2023-03-10
Rated 4 out of 5 by from A few glitches, but solid overall TurboTax has a number of option for tax prep. I chose the Expert assistant. Once we connected, the process was smooth and inspired confidence. However, my initial call-back from TurboTax never happened, despite its telling me they tried to reach me. And, the screen-sharing feature failed to work on the several occasions we tried it.
Date published: 2023-03-10
Rated 5 out of 5 by from 2022 Taxes I want to thank Turbo Tax for always improving the platform. It is extremely easy to bring over almost all of my information each year and I'm very thankful to not spend 10 hours file my taxes each year.
Date published: 2023-03-10
Rated 5 out of 5 by from was a great expriance It was great working with TurboTax !!!!!!!!!!!!!!!
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo Tax is Quick and Easy Simple Tax program that has relatively low fees for filing. The program pulls documents for you. And make filing easy.
Date published: 2023-03-10
Rated 3 out of 5 by from Software Problem I had to make a lot of overrides as the basic data I put in was not transferred correctly.
Date published: 2023-03-10
Rated 5 out of 5 by from 2022 Turbo Tax Review Everything went smoothly. I've used Turbo Tax for the past and encountered no problems. I will continue to use for the foreseeable future. Best Wishes to all.
Date published: 2023-03-10
Rated 5 out of 5 by from The best and stays on top on her job We need more great people like this agent and appreciate her
Date published: 2023-03-10
Rated 3 out of 5 by from Basically good but... Very poor customer service. Help site can be useful, or not. Weak on State tax details, especially anything out of the normal like military retired pay. I also had significant issues with e-filing. The program kept saying that it would print out something for me to sign and telling me I should NOT have my name or SSN on the personal worksheets for the two states involved. As I tried to fix (following the program's suggestion and go to the forms involved) I would have to start again at the e-file starting point for each form and answer all the q's again. Finally, something allowed it to e-file. I think there may be some programming problem but there is no way to check or talk to anyone to discuss. Also, KY state details are a mess for military retired pay. I had to go to the forms and work through using info I had discovered from other sources to get it right. Involved 740 NP, 740 NP Page 4, Schedule P, etc.
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax is easy, efficient with good advice along the way
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 7004
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from problems in preparing Massachusetts Partnership Very bad experience this year in preparing and filing Massachusetts partnership. Not much help with experts. Complete waste of over 8 hours of our time
Date published: 2023-03-10
Rated 4 out of 5 by from A few glitches, but solid overall TurboTax has a number of option for tax prep. I chose the Expert assistant. Once we connected, the process was smooth and inspired confidence. However, my initial call-back from TurboTax never happened, despite its telling me they tried to reach me. And, the screen-sharing feature failed to work on the several occasions we tried it.
Date published: 2023-03-10
Rated 5 out of 5 by from 2022 Taxes I want to thank Turbo Tax for always improving the platform. It is extremely easy to bring over almost all of my information each year and I'm very thankful to not spend 10 hours file my taxes each year.
Date published: 2023-03-10
Rated 5 out of 5 by from was a great expriance It was great working with TurboTax !!!!!!!!!!!!!!!
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo Tax is Quick and Easy Simple Tax program that has relatively low fees for filing. The program pulls documents for you. And make filing easy.
Date published: 2023-03-10
Rated 3 out of 5 by from Software Problem I had to make a lot of overrides as the basic data I put in was not transferred correctly.
Date published: 2023-03-10
Rated 5 out of 5 by from 2022 Turbo Tax Review Everything went smoothly. I've used Turbo Tax for the past and encountered no problems. I will continue to use for the foreseeable future. Best Wishes to all.
Date published: 2023-03-10
Rated 5 out of 5 by from The best and stays on top on her job We need more great people like this agent and appreciate her
Date published: 2023-03-10
Rated 3 out of 5 by from Basically good but... Very poor customer service. Help site can be useful, or not. Weak on State tax details, especially anything out of the normal like military retired pay. I also had significant issues with e-filing. The program kept saying that it would print out something for me to sign and telling me I should NOT have my name or SSN on the personal worksheets for the two states involved. As I tried to fix (following the program's suggestion and go to the forms involved) I would have to start again at the e-file starting point for each form and answer all the q's again. Finally, something allowed it to e-file. I think there may be some programming problem but there is no way to check or talk to anyone to discuss. Also, KY state details are a mess for military retired pay. I had to go to the forms and work through using info I had discovered from other sources to get it right. Involved 740 NP, 740 NP Page 4, Schedule P, etc.
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax is easy, efficient with good advice along the way
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 7004