TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from cdrom is cheaper they keep trying to upsel you the whole time and the cd-rom for the exact same service is cheaper. to ask a question means set up an appointment to have someone call you instead of just responding to the question like an email, and then of course again, thy want more money.. and I couldnt get a direct answer to a critical question that would have drastically changed my return status, the rebate for solar panel installation is forwarded to next year, WHY?
Date published: 2021-02-27
Rated 5 out of 5 by from Easy Very easy to use. Recommended......................................
Date published: 2021-02-27
Rated 1 out of 5 by from bad I hated how long it took to do my taxes myself, turbo tax is not a good program.
Date published: 2021-02-27
Rated 5 out of 5 by from Fast and efficient Brilliant and fast service.. really helpful and answered my question clearly.
Date published: 2021-02-27
Rated 5 out of 5 by from Very Helpful! Very detailed to help with uncertainty, questions after input item assure the filer that blank has been answered correctly.
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome Very easy to use and i started on the right file i didnt get overcharged for using the wrong software. And I did it myself.
Date published: 2021-02-27
Rated 5 out of 5 by from turbotax is awsome i loved the help that was giving to me he was very helpful the me
Date published: 2021-02-27
Rated 4 out of 5 by from One problem with instruction clarity We have been using Turbo Tax for years, but this year ran into a problem with entering W2 information. Specifically, the problem was my understanding what was needed to be entered from W2 Line 12. I entered A for the 12A box number instead of D for the type. I also entered B for the 12B box number instead of DD for the type. Since A and B were options, troubleshooting didn't catch the problem, which I was determined to find since it resulted in me having to pay $25,000. A little clarity on the explanation rather than just a drop down menu would help.
Date published: 2021-02-27
Rated 4 out of 5 by from very good i feel safe that i could do this from my home. Very easy to use.
Date published: 2021-02-27
Rated 5 out of 5 by from W e like using your product. We always have a good experience. It is very user friendly. We like the convenience of doing it ourselves rather than go to a preparer.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 7003
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from cdrom is cheaper they keep trying to upsel you the whole time and the cd-rom for the exact same service is cheaper. to ask a question means set up an appointment to have someone call you instead of just responding to the question like an email, and then of course again, thy want more money.. and I couldnt get a direct answer to a critical question that would have drastically changed my return status, the rebate for solar panel installation is forwarded to next year, WHY?
Date published: 2021-02-27
Rated 5 out of 5 by from Easy Very easy to use. Recommended......................................
Date published: 2021-02-27
Rated 1 out of 5 by from bad I hated how long it took to do my taxes myself, turbo tax is not a good program.
Date published: 2021-02-27
Rated 5 out of 5 by from Fast and efficient Brilliant and fast service.. really helpful and answered my question clearly.
Date published: 2021-02-27
Rated 5 out of 5 by from Very Helpful! Very detailed to help with uncertainty, questions after input item assure the filer that blank has been answered correctly.
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome Very easy to use and i started on the right file i didnt get overcharged for using the wrong software. And I did it myself.
Date published: 2021-02-27
Rated 5 out of 5 by from turbotax is awsome i loved the help that was giving to me he was very helpful the me
Date published: 2021-02-27
Rated 4 out of 5 by from One problem with instruction clarity We have been using Turbo Tax for years, but this year ran into a problem with entering W2 information. Specifically, the problem was my understanding what was needed to be entered from W2 Line 12. I entered A for the 12A box number instead of D for the type. I also entered B for the 12B box number instead of DD for the type. Since A and B were options, troubleshooting didn't catch the problem, which I was determined to find since it resulted in me having to pay $25,000. A little clarity on the explanation rather than just a drop down menu would help.
Date published: 2021-02-27
Rated 4 out of 5 by from very good i feel safe that i could do this from my home. Very easy to use.
Date published: 2021-02-27
Rated 5 out of 5 by from W e like using your product. We always have a good experience. It is very user friendly. We like the convenience of doing it ourselves rather than go to a preparer.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 7003